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Technical Support Associate Jobs (NOW HIRING)

BCforward

Technical Support Specialist

Golden Valley, MN

$17 - $20/hr

... Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are ...

Russell, Tobin & Associates

Technical Support

Almont, CO · On-site

$25 - $30/hr

Our client, from an ecommerce (fortune 500), is looking to hire a Technical Support in (Arlington ... May require an associate''s degree in a related area and 0-3 years of experience in the field or in ...

idexcel

Technical Support Specialist

Golden Valley, MN

$17 - $20/hr

... Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are ...

iSoftStone

Business Support Associate

Manhattan, NY · On-site

$20/hr

iSoftStone, Inc. is seeking a Business Support Associate to join our Team! Hybrid in New York City ... Customer service, helpdesk, or technical support roles * Responding to service requests ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
More about Technical Support Associate jobs
What cities are hiring for Technical Support Associate jobs? Cities with the most Technical Support Associate job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
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What job categories do people searching Technical Support Associate jobs look for? The top searched job categories for Technical Support Associate jobs are:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.

Technical Support Associate opportunity at McKinney, TX

Indotronix International Corporation

Mckinney, TX • On-site

$28.93 - $31.24/hr

Contractor

Re-posted 28 days ago

Job description

Indotronix is seeking a Onsite Job -Technical Support Associate for a Job Opportunity in McKinney Texas
 
Job Title: Onsite Job -Technical Support Associate
Location: McKinney Texas 75071
Duration: 12+ Months Contract
Max Pay: $28.93/hr to $31.24/hr on W2

Position comments:
Candidates Screening:
Please ensure the following before submitting candidates:
Candidate must be flexible for shift coverage (including weekends and call-in needs).
Candidate must train on 1st shift (6–8 weeks) before moving to 2nd shift.
Candidates must be willing and comfortable working with high-voltage equipment.
Resumes must clearly highlight: Mechanical/electrical troubleshooting skills Vacuum system experience (if applicable) High-voltage and automation exposure Please include a brief summary of the candidate’s direct hands-on experience on their resume in the summary section, the manager wants to see this detail.
 
Notes:
Shift: Both 1st and 2nd (indicate on the resume what shift the candidate is being submitted for)
The shift will be 9 hours with 30 minute lunch
Initial Training: 1st Shift (6:00 AM or 7am start time) for 6–8 weeks
Pay Rate: $28.93 
Assignment Shift: 2nd Shift (approx. 2:30 PM – Midnight)
Schedule: 9/80 (every other Friday off; occasional Friday, weekend, and call-in work required)
Pay Rate: $31.24

Job Description :
seeking a highly experienced and hands-on Technical Support Associate to support our Operations Repair & Maintenance Team within Optics Manufacturing. The successful candidate will play a critical role in ensuring production readiness and uptime across multiple factories, including Optical Fabrication, Diamond Point Turning, Optical Coating, and Assembly/Test.
You will work closely with Engineering, Maintenance, Quality, and Operations to proactively address factory equipment needs, implement preventive maintenance, and lead or support equipment upgrades and installations.
This is a highly hands-on, technical position in a fast-paced, high-demand defense manufacturing environment.
 
 Key Responsibilities:
Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment.
Lead or support installation and upgrade of new or existing production equipment.
Develop and follow preventive maintenance procedures (including Lockout/Tagout).
Use multimeters, current probes, schematics, and technical manuals to diagnose complex issues.
Collaborate cross-functionally to ensure factory equipment is safe, reliable, and efficient.
Support layout planning, capital equipment procurement, and documentation updates.
Participate in call-in and weekend work as required to support critical operations.
Follow all OSHA and Raytheon safety protocols.
 
Required Skill Set :  
Hands-on equipment maintenance technician with 5–8 years’ experience in a manufacturing/production environment.
Strong mechanical and electrical troubleshooting skills, including experience with high-voltage systems (480V, 208V, 110V, DC voltages).
Proficient in using multimeters, current probes, schematics, and technical manuals to diagnose and repair.
Able to train on 1st shift (6–8 weeks) and then move to 2nd shift with flexibility for weekend/call-in coverage.
Tenure and stability in prior roles are very important
Physical Demands:
Must be able to stand and walk for extended periods throughout the shift.
Frequent bending, stooping, kneeling, and crouching as required by setup or maintenance tasks.
Frequent use of hands and fingers for handling tools, test equipment, and computers.
Ability to sit and focus on detailed tasks (e.g., wiring or board inspection).
Occasional lifting/moving of parts and equipment up to 25 lbs.
Must be able to safely navigate a production floor with tools, wiring, and machinery.
May work in moderate noise, temperature variations, or tight spaces.  
                                   
Desired Skills Set :
Experience with: Optical Coating (vacuum deposition) Diamond Point Turning RF Power Systems PLC Systems & Ladder Logic Strong initiative and ability to independently solve complex technical issues. Prior work experience in the optics, aerospace, or defense industries. Successful track record working under pressure in high-demand manufacturing settings.
 
Education Qualification :
Associate’s Degree in Electronics, Mechanical Technology, or related technical field.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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