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Support Manager Jobs (NOW HIRING)

Manage the financial activities, human resource activities and administrative support infrastructure. Control customer communications, sales, service, installation and general functions within the ...

Product Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

Product Support Manager @ Clay You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership ...

Operations Support Manager Category: Administration Main location: United States, Illinois, Chicago Position ID:J0426-2159 Employment Type: Full Time Position Description: We are looking for a high ...

About the Role We're looking for a hands-on, people-first leader with strong operational acumen and a high degree of flexibility to serve as a Market Support Manager. In this role, you'll be assigned ...

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role ...

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

The Client Support Manager leads the Client Support team to deliver exceptional and consistent client experiences across phone, chat, and digital channels. This role is responsible for driving ...

Legal Support Manager

Boise, ID · On-site

$100 - $150/hr

The Legal Support Manager provides hands‑on leadership and oversight of the Legal Team Trainer and the legal teams supporting the firm's legal services providers (the Legal Team Coordinators, the ...

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Support Manager information

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$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
More about Support Manager jobs

What cities are hiring for Support Manager jobs?

Cities with the most Support Manager job openings:

What are the most commonly searched types of Support jobs?

The most popular types of Support jobs are:

Who are the top companies hiring for Support Manager jobs?

The top employers for Support Manager jobs are:

What states have the most Support Manager jobs?

States with the most job openings for Support Manager jobs include:

Infographic showing various Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Operations Support Manager

Cincinnati, OH • On-site

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.

Full-time

Re-posted 15 days ago


Job description

About Ohio Valley Goodwill Industries

Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. We are a dynamic organization dedicated to serving high-potential individuals in the Cincinnati, Northern Kentucky, and Western Indiana neighborhoods. We strive to provide innovative community and workforce development services that empower individuals to reach their full potential. 


Administrative Assistant 

As the Operations Support Manager to the Director of GoodLife Services, you will play a pivotal role in supporting the Director in the effective execution of their duties and responsibilities. This position requires someone with extensive experience in providing high-level administrative support within a large community service organization. You will be the primary point of contact for internal and external stakeholders, ensuring smooth communication and coordination of activities to drive the mission and goals of the organization.

The ideal candidate for this position is a seasoned professional with a demonstrated track record of providing comprehensive support to department leaders in the non-profit sector, particularly within community service organizations. They possess a proactive mindset, anticipating the needs of the Director and taking initiative to address them effectively. They exhibit exceptional interpersonal skills, building positive relationships with stakeholders at all levels. Highly organized and detail-oriented, they thrive in a dynamic environment, managing multiple tasks with efficiency and accuracy. They uphold the highest standards of professionalism and integrity, embodying the values and ethos of the organization.

MINIMUM REQUIREMENTS:

Qualifications:

  • Bachelor’s degree preferred.
  • 3-5 years of administrative experience supporting a leadership team
  • Strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office Suite, specifically SharePoint and OneDrive 
  • Comfort with Brittco, MS Office, ADP Workforce Now 
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience working with diverse populations is an asset.

Key Responsibilities:

  • Administrative Support: Manage the Director’s calendar, schedule meetings, and coordinate travel arrangements. Prepare agendas, presentations, and other documents for meetings. Records meeting minutes.
  • Communication Management: Serve as a liaison between the Director and various stakeholders, including staff, clients, donors, and community partners. Handle incoming correspondence and prioritize actions accordingly.
  • Project Coordination: Assist in the planning and execution of projects and initiatives led by the Director. Coordinate cross-functional teams and track project timelines and deliverables.
  • Information Management: Maintain confidential files and records, ensuring accuracy and accessibility. Conduct research and compile reports as needed.
  • Event Planning: Coordinate logistics for events, conferences, and other engagements involving the Director. Arrange venues, catering, and guest accommodations.
  • Budget Oversight: Assist in managing the Director's budget, including tracking expenses, processing invoices, and reconciling accounts.
  • Strategic Support: Provide strategic support to the Director by analyzing data, identifying trends, and making recommendations to optimize operations and achieve organizational objectives.
  • Reporting: Prepares monthly, semi-monthly, and annual department reports as assigned by Director
  • Billing: Prepare monthly billings and maintain census and expenditure records
  • Other Duties: Perform ad-hoc tasks and special projects as assigned by the Director, demonstrating flexibility and adaptability in a fast-paced environment.

 Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.
 
 EEO Employer/Vet/Disabled