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Support Manager Jobs in California (NOW HIRING)

Stanford FCU

Retail Support Manager

Palo Alto, CA · On-site

$101K - $115K/yr

Retail Support Manager Full Time Management Palo Alto, CA, US 11 days ago Requisition ID: 1674 Salary Range: $101,000.00 To $115,000.00 Annually Retail Support Manager Opportunity at Stanford Federal ...

Towlift

Product Support Manager

Oakland, CA · On-site

$100K - $110K/hr

As a Product Support Manager, you'll be at the heart of keeping industries moving, ensuring that businesses rely on Towlift with confidence. Join a team where your expertise is celebrated, your ...

Tait

Client Support Manager

Burbank, CA · On-site

As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with ...

TAIT

Client Support Manager

Burbank, CA · On-site

As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with ...

Careers

Attorney Support Manager

Los Angeles, CA · On-site

$155K - $170K/yr

About the Role As an Attorney Support Manager, you will be responsible for establishing strategic and operational priorities for the attorney support teams in the office, which includes organizing ...

Towlift, Inc.

Product Support Manager

Oakland, CA · On-site

$100K - $110K/yr

As a Product Support Manager, you'll be at the heart of keeping industries moving, ensuring that businesses rely on Towlift with confidence. Join a team where your expertise is celebrated, your ...

Forklifts Group

Product Support Manager

Orange, CA · On-site

$125K - $150K/hr

The Product Support Manager directs an efficient and profitable operation through productive staffing, customer retention and growth, cost controls, achievement of objectives, and supporting ...

Living Spaces

Sales Support Manager

Redondo Beach, CA · On-site

Position Summary The Sales Support Manager plays a vital role in developing store teams in Foundational Excellence, focusing on standard work, talent management, and operational execution. This ...

Clay Labs

Product Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

Product Support Manager @ Clay You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership ...

GoodLeap

Client Support Manager

Roseville, CA · On-site

$24.04/hr

The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement ...

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Support Manager information

See California salary details

$22.2K

$67K

$119.4K

How much do support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support manager in California is $67,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in California?

The most popular types of Support jobs in California are:

What are popular job titles related to Support Manager jobs in California?

For Support Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in California look for?

The top searched job categories for Support Manager jobs in California are:

What cities in California are hiring for Support Manager jobs?

Cities in California with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,010 per year, or $32.2 per hour.

Operations Support Manager

Sacramento, CA • On-site

Heritage Community Credit Union
51 - 200 employees
Learn more about Heritage Community Credit Unionexternal

$89K - $133K/yr

Other

Medical, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.


Operations Support Manager

Full Time Sacramento, CA, US 1 Attachments


Salary Range: $89,094.00 To $133,641.00 Annually


At Heritage Community Credit Union (HCCU), we’re more than just a financial institution — we’re a team driven by purpose and passion. Our mission is to help our members achieve their financial dreams, and we do that by fostering collaboration, delivering meaningful results, and staying deeply connected to our community. We’re proud to be known as “The HCCU Crew,” where each team member is valued, supported, and empowered to grow. Join us and be part of a forward-thinking organization that’s transforming financial futures, one member at a time.


OPERATIONS SUPPORT MANAGER


Heritage Community Credit Union is seeking a Full Time Exempt Operations Support Manager who is a highly motivated, dynamic, enthusiastic and service individual to join the HCCU Crew. The Operations Support Manager provides leadership, direction, and technical expertise to the Operations Support team with an enhanced focus on credit and debit card program management, fraud mitigation, operational quality, compliance, and operational risk. This role manages day-to-day operational support for card services, branch operations, deposit products, lending, e-services, compliance, and fraud/dispute processes. The Manager ensures strong internal controls, leads departmental projects, and develops the operations team members including the Compliance & Risk Officer to support HCCU’s mission and growth.


This position is located in the Sacramento CA area and follows a hybrid work arrangement - a mix of REQUIRED on-site work and REQUIRED remote work.


OPERATIONS SUPPORT MANAGER QUALIFICATIONS:



  • 3–5+ years of experience in credit union or financial institution operations, with at least 2 years in card programs, fraud, or compliance/risk management preferred.

  • Experience supervising staff, including compliance or risk personnel, strongly preferred.

  • Strong knowledge of card network rules, fraud tools, dispute management, operational risk, and regulatory requirements.

  • Ability to interpret and apply federal and state regulations (Reg E, Reg Z, Reg CC, UCC, OFAC, and general operational compliance requirements).

  • May be required to obtain and maintain NMLS designation.

  • May serve as a Notary Public.

  • Valid driver’s license.

  • High level of organization, systems thinking, and follow-through

  • Strong leadership and team development skillset

  • Analytical mindset with excellent problem-solving ability

  • Strong communication and cross-department collaboration

  • Ability to manage multiple projects simultaneously

  • Deep understanding of operational workflows, card systems, fraud trends, compliance requirements, and risk management practices


WHAT WE OFFER FOR OPERATIONS SUPPORT MANAGER:


We offer competitive wages and great benefits:



  • The annual pay range for this exempt position is between $89,094 - $133,641 based on experience and skills

  • Corporate Bonus Program

  • 401(k) with Company Matching

  • Health insurance

  • Vision insurance

  • Health Savings Account

  • Flexible Spending Account

  • Life Insurance

  • Long-term Disability Insurance

  • Voluntary Insurance Products

  • Employee Assistance Program (EAP)

  • Paid Holidays

  • Paid Vacation & Sick time

  • Participation in Credit Union Sponsored Events

  • A friendly staff and pleasant work environment


EOE.

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