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Support Manager Jobs in California (NOW HIRING)

East West Bank

Mortgage Support Manager

El Monte, CA · On-site

$90K/yr

Overview The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by providing expert guidance on complex loan scenarios and resolving issues that may impede ...

Northrop Grumman

Product Support Manager 1

Palmdale, CA · On-site

$110K - $165K/yr

Northrop Grumman Aeronautics Systems has an opening for a Product Support Manager 1 to join our team of qualified, diverse individuals within our Air Vehicle Management team. This role is located in ...

KLA

Global Product Support Manager

Milpitas, CA · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

MeriCal, LLC

Account Support Manager, OFC

Orange, CA · On-site

$75K - $85K/yr

The Account Support Manager (ASM) is responsible for the end-to-end management and execution of assigned customer accounts from purchase order receipt through fulfillment and invoicing. The ASM ...

Orbotech

Global Product Support Manager

Milpitas, CA · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

Balance Health

IT Support Manager

Concord, CA · On-site

$80K - $85K/yr

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk ...

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Support Manager information

See California salary details

$22.2K

$67K

$119.4K

How much do support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for support manager in California is $67,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in California?

The most popular types of Support jobs in California are:

What are popular job titles related to Support Manager jobs in California?

For Support Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in California look for?

The top searched job categories for Support Manager jobs in California are:

What cities in California are hiring for Support Manager jobs?

Cities in California with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,010 per year, or $32.2 per hour.

Mortgage Support Manager

El Monte, CA • On-site

East West Bank
Commercial Banking • 1 - 5K employees
Learn more about East West Bankexternal

$90K/yr

Full-time

Re-posted 13 days ago

East West Bank rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Introduction
Since 1973, East West Bank has served as a pathway to success. With multiple locations across the U.S. and China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview
The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by providing expert guidance on complex loan scenarios and resolving issues that may impede loan progression.
This role also oversees the administration of the Bank's Mortgage Loan Originator (MLO) licensing and registration program, ensuring full compliance with the Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act, Nationwide Multistate Licensing System (NMLS) requirements, and applicable federal and state regulations.
Responsibilities
  • Serve as a primary escalation point for MLOs, providing solutions to complex loan structuring and processing challenges
  • Troubleshoot and resolve issues that may delay or prevent loan progression
  • Manage end-to-end MLO licensing and registration activities through the Nationwide Multistate Licensing System (NMLS)
  • Coordinate onboarding and offboarding processes related to MLO licensing, sponsorships, and regulatory filings
  • Monitor and maintain active licenses, including renewals, continuing education requirements, and annual attestations
  • Track and interpret regulatory changes impacting SAFE Act and MLO licensing requirements, and communicate updates to stakeholders
  • Partner cross-functionally with compliance, operations, and sales teams to ensure seamless execution
  • Perform other duties as assigned

Qualifications
  • Bachelor's degree preferred, or equivalent combination of education and relevant experience
  • Minimum of 3+ years of experience in mortgage licensing, compliance, banking operations, or financial services administration
  • Strong knowledge of SAFE Act requirements, NMLS processes, and mortgage regulatory compliance
  • Experience supporting mortgage sales and/or operations teams, with a strong understanding of workflow coordination and transaction lifecycles
  • Working knowledge of Encompass loan origination system, including navigation, data entry, and pipeline management
  • Demonstrated ability to analyze and resolve complex issues within a regulated environment
  • Exceptional attention to detail, with strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Ability to work independently while effectively collaborating with cross-functional teams

East West Bank is an equal opportunity employer.
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Compensation
The base pay range for this position is USD $90,000.00/Yr. - USD $130,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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