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Support Manager Jobs in California (NOW HIRING)

PetersonCat

Product Support Manager

Redding, CA

$99K - $120K/yr

Peterson Cat has a need for a Product Support Manager at our Redding, CA location. SUMMARY This primary job function of this position is to oversee all branch operations at the store location.

Jaguar Land Rover

Product Support Manager

Irvine, CA · On-site +1

$107K - $150K/yr

Product Support Manager POSITION: Product Support Manager RECRUITMENT SALARY RANGE: $107,000 - $150,000* LOCATION: Field based role - Irvine/Los Angeles Metro Area -Travel 60% in region REPORTS TO:

New

Peterson

Product Support Manager

Redding, CA · On-site

$99K - $120K/yr

Peterson Cat has a need for a Product Support Manager at our Redding, CA location. SUMMARY This primary job function of this position is to oversee all branch operations at the store location.

LLNL

Application Support Manager

Livermore, CA · On-site

We have an opening for an Application Support Manager to establish and lead a unified Tier 1 and Tier 2 application support function across the Strategic Deterrence Applications (SD Apps) Program. In ...

New

Orbotech

Product Support Manager

Milpitas, CA

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

Topanga

Tech Support Manager

Los Angeles, CA

$75K - $85K/yr

We accomplish this through our innovative track-and-trace technology and supporting suite of products and services. TL;DR: We're a climate tech company building the future of supply chains and ...

Topanga

Tech Support Manager

Los Angeles, CA · On-site

$75K - $85K/yr

We accomplish this through our innovative track-and-trace technology and supporting suite of products and services. TL;DR: We're a climate tech company building the future of supply chains and ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · On-site

$110K - $137K/yr

As our Customer Support Center Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · Remote

$110K - $137K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · Remote

$110K - $137K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · Remote

$110K - $137K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · Remote

$110K - $137K/yr

As our Customer Support Center Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and ...

Tomra

Customer Support Manager - Americas

Irvine, CA · Remote

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Irvine, CA · On-site +1

$110K - $137K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

East West Bank

Mortgage Support Manager

El Monte, CA · On-site

$90K/yr

Overview The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by providing expert guidance on complex loan scenarios and resolving issues that may impede ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in California

Support Manager information

See California salary details

$22.2K

$67K

$119.4K

How much do support manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for support manager in California is $67,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in California? The most popular types of Support jobs in California are:
What cities in California are hiring for Support Manager jobs? Cities in California with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in California as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $67,010 per year, or $32.2 per hour.

Product Support Manager

PetersonCat

Redding, CA

$99K - $120K/yr

Full-time

Re-posted 4 days ago

Job description

It's your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too.You are exceptionally motivated, have outstanding skills, and want your work to matter.Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.It's time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Product Support Manager at our Redding, CA location.

SUMMARY

This primary job function of this position is to oversee all branch operations at the store location. Develop and maintain positive relationships with current customer base, consistently exceeding all customers' expectations. Understand the customer and their specific business needs in assigned region.

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

  • Responsible for recruiting, hiring, and supervising branch personnel, addressing performance issues, and preparing and delivering performance evaluations to continuously improve customer satisfaction and employee engagement.

  • Provide coaching, mentoring and development of staff to meet the needs of our customers and future business opportunities and growth.

  • Work closely with the Product Support Sales Manager to increase store revenue within the assigned territory.

  • Manage the profit and loss (P/L) for the store operation product line.

  • Responsible for forecasting, budgeting and expense control.

  • Ensure that all Peterson policies and procedures are adhered to throughout the branch to instill and foster a positive working environment.

  • Follow up with the customer to ensure Peterson has met their needs. Maintain good customer relations; intercede to solve problems and disputes; look for ways to enhance customer relations within scope of the Company mission statement.

  • Responsible for branch safety program, maintenance, cleanliness, organization and security. Ensure staff member attendance at weekly/monthly safety meetings. Participate in shop inspections and safety committee meetings as required.

  • Must be able to travel up to 25% of the time to company subsidiaries as required.

  • Operate company or personal vehicle as needed.

QUALIFICATIONS

Bachelor's Degree from a fully accredited college in Business or other closely related field; and a minimum of five years of directly related experience as manager, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid motor vehicle operator's license, with a clean driving record and have access to reliable transportation.

The pay range for this position is: $99,000.00 - $120,000.00 (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.)

Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Apply