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Support Manager Jobs in San Ramon, CA (NOW HIRING)

Google

Leadership Support Manager

Sunnyvale, CA · On-site

About the job As a Leadership Support Manager, you will be a proactive leader with defined goals, focus on detail, and maintain protective security and Google's commitment to confidentiality. You ...

Pillar

Creator Support Manager

San Francisco, CA

$50K - $75K/yr

... support in launching their businesses! What is Pillar? Pillar is "Shopify" for Content Creators, empowering creators, knowledge coaches, solopreneuers, talent managers, and more to make a living ...

KLA Corporation

Product Support Manager

Milpitas, CA · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

KLA Corporation

Product Support Manager

Milpitas, CA

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

Socket.dev

Product Support Manager

San Francisco, CA · On-site

$140 - $170/hr

Product Support Manager @ Clay You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership ...

New

Clay Labs

Product Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

Product Support Manager @ Clay You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership ...

Orbotech

Product Support Manager

Milpitas, CA

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

Omni Analytics

Technical Support Manager

San Francisco, CA · On-site

$140K - $165K/yr

About the Role We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you'll empower a diverse team to deliver best-in-class support ...

LLNL

Operations Support Manager

Livermore, CA · On-site

We have an opening for an Operations Support Manager . You will provide technical guidance and oversight to the Infrastructure and Operations (I&O) Directorate office on contract deliverables and ...

New

Exploreomni

Technical Support Manager

San Francisco, CA · On-site

$120 - $150/hr

About the Role We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you'll empower a diverse team to deliver best‑in‑class ...

New

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in San Ramon, CA

Support Manager information

See San Ramon, CA salary details

$25.1K

$75.9K

$135.2K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in San Ramon, CA is $75,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $101,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in San Ramon, CA?

The most popular types of Support jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Support Manager jobs?

Cities near San Ramon, CA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,879 per year, or $36.5 per hour.

Leadership Support Manager

Google

Sunnyvale, CA • On-site

Full-time

Posted 29 days ago

Google rating

8.8

Company rating: 8.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

48th of 245 rated software companies

Job description

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience with an Executive Protection/Dignitary Protection accreditation.
  • Law Enforcement Officers Safety Act (LEOSA) HR 218 certification.
  • 10 years of experience in security, law enforcement, or the military.
  • 10 years of experience in executive or dignitary protection.

Preferred qualifications:
  • 5 years of demonstrated experience with Executive Protection/Dignitary Protection (EP/DP) or event security operations documents.
  • 5 years of experience analyzing intelligence and threat reports to determine the risk level to a location, event, or person so that resources can be scoped appropriately.
  • Accreditation in executive protection or dignitary protection.
  • Leadership skills and the ability to mentor/coach/lead teams with varying degrees of experience and tenure.

About the job
As a Leadership Support Manager, you will be a proactive leader with defined goals, focus on detail, and maintain protective security and Google's commitment to confidentiality. You will contribute reasoned judgment to solve problems quickly and rationally, working separately or as part of a team. In this role, you will provide the organizational and investigative skills necessary to ensure safety and security to support the Leadership Services team. You will collaborate and maintain relationships with cross-functional partners to support the Leadership Services team and provide time-critical results.
From keeping Googlers safe and secure to managing disruptive events, the ability to anticipate, deter, detect, and act are the pillars of Google's Global Security and Resilience Services (GSRS) team. As a member of GSRS you will help develop a culture where safety, security and resiliency are integrated into every facet of Google, including the creative process. You will help us continually identify, evaluate and monitor enterprise risks that could affect business activities and provide business leaders the information they need to make critical decisions. You'll collaborate with cross-functional teams to create innovative strategies and develop programs that drive sustainable effectiveness.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $136000 - $197000 (USD) 15% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities
  • Plan, coordinate and manage safety and security resources for Google Executive Protection missions.
  • Work a non-standard schedule to include international and domestic travel.
  • Support or manage Specialists and Officers in their performance of executive protection missions as needed.
  • Serve as the liaison to executives and stakeholders for all matters regarding high risk/visibility travel or events. Develop relationships with domestic and international law enforcement and government counterparts, as well as private sector peers worldwide to help facilitate travel and event security.
  • Assist with financial and budget management, conduct audits and other research to identify process deficiencies, areas of improvement and efficiency for the team.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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