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Support Manager Jobs in San Ramon, CA (NOW HIRING)

Towlift

Product Support Manager

Oakland, CA

$100K - $110K/hr

As a Product Support Manager, you'll be at the heart of keeping industries moving, ensuring that businesses rely on Towlift with confidence. Join a team where your expertise is celebrated, your ...

Pillar

Creator Support Manager

San Francisco, CA · On-site

$50K - $75K/yr

... support in launching their businesses! What is Pillar? Pillar is "Shopify" for Content Creators, empowering creators, knowledge coaches, solopreneuers, talent managers, and more to make a living ...

Clay Labs

Product Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

Product Support Manager @ Clay You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership ...

Omni Analytics

Technical Support Manager

San Francisco, CA · On-site

$140K - $165K/yr

About the Role We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you'll empower a diverse team to deliver best-in-class support ...

Kalamuna

Senior Support Manager

Oakland, CA · On-site

$60K - $80K/hr

The Senior Support Manager has a commitment to quality, timeliness, and personable communication, paired with the organizational discipline to keep many moving parts on track. But this is more than ...

Orbotech

Global Product Support Manager

Milpitas, CA · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

Balance Health

IT Support Manager

Concord, CA · On-site

$80K - $85K/yr

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk ...

Kalamuna

Senior Support Manager

Oakland, CA · On-site

The Senior Support Manager has a commitment to quality, timeliness, and personable communication, paired with the organizational discipline to keep many moving parts on track. But this is more than ...

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Support Manager information

See San Ramon, CA salary details

$25.1K

$75.9K

$135.2K

How much do support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for support manager in San Ramon, CA is $75,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $101,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in San Ramon, CA?

The most popular types of Support jobs in San Ramon, CA are:

What job categories do people searching Support Manager jobs in San Ramon, CA look for?

The top searched job categories for Support Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Support Manager jobs?

Cities near San Ramon, CA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,879 per year, or $36.5 per hour.

Product Support Manager

Oakland, CA

Towlift
Commercial and Service Industry Machinery Manufacturing • 201 - 500 employees
Learn more about Towliftexternal

$100K - $110K/hr

Full-time

Posted 8 days ago

Towlift rating

5.5

Company rating: 5.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

JOIN THE TOWLIFT TEAM!!!!
LOCATION: Oakland, CA, 94601
Are you ready to elevate your career in a place that drives success? At Towlift, we’re not just about forklifts; we’re about fueling your passion for service and innovation. As a Product Support Manager, you'll be at the heart of keeping industries moving, ensuring that businesses rely on Towlift with confidence. Join a team where your expertise is celebrated, your growth is prioritized, and your impact is undeniable. Let’s lift your career to new heights—because at Towlift, service isn’t just what we do; it’s who we are.
$100,000- $110,000
WHY JOIN TEAM TOWLIFT?
  • We are a 3rd generation family-owned company.
  • Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of:
    • Positivity
    • Teamwork
    • Self-development
    • Integrity
    • Community service
    • Safety
  • We offer paid-on-the-job training, development and advancement opportunities from Certified Dealer Trainers.

JOB SUMMARY
The Product Support Manager oversees product support operations at the branch level including parts and service. This role oversees that branch operations are delivered to meet or exceed customers’ expectations. The Product Support Manager directs an efficient and profitable operation through productive staffing, customer retention and growth, cost controls, achievement of objectives, and supporting corporate initiatives. This is a supervisory role.
ESSENTIAL FUNCTIONS
  • Monitors and controls the performance of the branch product support departments using appropriate reporting and tracking systems.
  • Establishes and maintains good working relationships with customers to encourage new and continued business.
  • Maintains competitive pricing and maintenance menus for frequent operations.
  • Promotes and follows through on corporate safety initiatives; drives safety performance to corporate goal of zero accidents and injuries.
  • Maintains proper staffing levels for the total branch from technicians to office support staff, as dictated by business levels.
  • Facilitates successful employee on-boarding and off-boarding, collaborating with HR as needed.
  • Fosters team-building while maintaining a positive, respectful, and enjoyable work environment.
  • Achieves operational and financial benchmarks annually.
  • Maintains proper levels of billable time, year over year sales growth, gross profit margin, operational profit margin, and total profitability.
  • Meets standards on management scorecard through monitoring and controlling processes.
  • Promotes and encourages outstanding customer service communication for the entire department, both internally and externally.
  • Enforces accountability standards through direct reports and manages staff to achieve operational goals.
  • Leads by example in following and enforcing company policies and procedures.
  • Controls operational costs by analyzing budgetary performance and implementing new cost cutting measures.
  • Works with equipment vendors to learn maintenance requirements and capabilities of new equipment in the marketplace.
  • Develops and implements new products and programs to bring to marketplace.
  • Provides support to the local sales team by fostering a good relationship with the sales manager, communicating sales and product support issues, and working towards growing the total branch performance.
  • Develops and maintains process documentation, including training and developing the technical and analytical skills of less experienced team members.
  • Partners with other team members and managers to identify and implement business improvements to achieve ongoing operational efficiencies.
  • Utilizes internal software program to generate analytical reports; ensures report accuracies and provides summaries for members of the operational department.
  • Regular attendance for weekly product support virtual meetings.
  • Performs other duties of a similar nature as required.
POSITION QUALIFICATIONS
EDUCATION
  • Bachelor’s Degree in Business or related field preferred.
EXPERIENCE
  • At least five years of progressively responsible experience in management, developing teams and leading people in a service/parts department, ideally in material handling/heavy equipment or automotive
  • Previous mechanical experience required.
ADDITIONAL REQUIREMENTS
  • Proficiency in Microsoft Office Suite.
  • Experience with Power BI.
  • Ability to work independently and to effectively prioritize demands and execute tasks.
  • Keen attention to detail.
  • Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
  • Strong project management and organizational skills.
Compensation range: $100,000-110,000
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.

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