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Support Manager Jobs in San Ramon, CA (NOW HIRING)

Crusoe

Senior Manager, Customer Support

San Francisco, CA · On-site

$133K - $184K/yr

As a Senior Manager, Customer Support, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations ...

Crusoe

Senior Manager, Customer Support

San Francisco, CA · On-site

$133K - $184K/yr

As a Senior Manager, Customer Support, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations ...

GTT, LLC

Desktop Support

Fremont, CA

$34/hr

Communicate case status, problems, and recommendations with customers, peers, and management. * Troubleshoot software, hardware, and network connectivity issues to determine root causes. * Support ...

New

Wonderschool

AI Product Support Lead

San Francisco, CA · On-site

You do not need a product management background to do this job. We are open to engineers, founders, support operators, and anyone who can build, ship, and stay deeply close to the customer. The Role ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in San Ramon, CA

Support Manager information

See San Ramon, CA salary details

$25.1K

$75.9K

$135.2K

How much do support manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for support manager in San Ramon, CA is $75,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $101,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near San Ramon, CA are hiring for Support Manager jobs? Cities near San Ramon, CA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in San Ramon, CA as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,879 per year, or $36.5 per hour.
Mgr, Sales Ops/Support

Mgr, Sales Ops/Support

Lam Research Corporation

Fremont, CA • On-site

Full-time

Re-posted 17 days ago

Lam Research rating

8.7

Company rating: 8.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

47th of 430 rated machine equipment manufacturers

Job description

The group you'll be a part of
The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.
The impact you'll make
Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.
What you'll do
  • Responsible for the accuracy of forecast in CRM provided by regional sales team with understanding of latest business assumptions and competitive situations.
  • Oversee the execution of the booking process with timely completion of various required documents such as PO collection from sales team and other internal approvals of special commercial documents.
  • Lead the product configuration process for each order's forecast with sales team, engineering, and global operations.
  • Communicate the customer's special configuration request using our NSR (Non-Standard Request)process. Act as key liaison to make sure the engineering team understands the request and our requested timeline.
  • Communicate near term forecast to global operations and factories for order execution per customer specific configurations and timeline.
  • Conduct consistent meetings to review customer shipments with global operations at various factories to ensure schedule and progress are up to date. Resolve issues and escalate to leadership, as necessary.
  • Communicate regularly with the sales teams on latest shipment status and issues to ensure alignment.
  • Execute special and late configuration change requests from both the sales teams and product groups. Proactive planning to minimize special demands and late configuration change requests occurrences.
  • Lead negotiation process for customer specification for each product between regional sales team and each product engineering group.
  • Support the bi-quarterly forecast review with finance and business development teams on latest pricing and cost for gross margin analysis.

Who we're looking for
  • Bachelor's degree / Master's degree.
  • Minimum of 5+ years of related experience.
  • 2 years of supervisory or CFT leadership experience.
  • Mandarin language fluency is a plus

Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Our Perks and Benefits
At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What Lam Research employees say

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About Lam Research

Sourced by ZipRecruiter

Lam Research designs and builds products for semiconductor manufacturing, including equipment for thin film deposition, plasma etch, photoresist strip, and wafer cleaning processes.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Fremont, CA, US

Year founded

1980

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