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Support Manager Jobs in Gilroy, CA (NOW HIRING)

On Lok

Center Support Supervisor - 344883

San Jose, CA · On-site

Under the direction and supervision of the Program Manager, the Center Supervisor provides operational support to the PACE center by directing and supervising the administrative support staff and the ...

Super Micro Computer

Staff Product Manager

San Jose, CA · On-site

$185K - $211K/yr

... pre-sale technical support in networking related areas • Help manage switch, high speed cable, and transceiver inventory • Provide technical leadership in Pre-sales and oversight in ...

Hayward Lumber

Contractor Sales

Campbell, CA · On-site

$20 - $22/hr

Contractor Support Classification: Full Time - Hourly Pay Range: $20 to $22 Location: Campbell, CA Reports To: Branch Manager About the Company: For 100 years and four generations of Hayward family ...

Hayward Lumber

Contractor Sales

Campbell, CA · On-site

$20 - $22/hr

Contractor Support Classification: Full Time - Hourly Pay Range: $20 to $22 Location: Campbell, CA Reports To: Branch Manager About the Company: For 100 years and four generations of Hayward family ...

Hayward Lumber

Contractor Sales

Campbell, CA

$20 - $22/hr

Contractor Support Classification: Full Time - Hourly Pay Range: $20 to $22 Location: Campbell, CA Reports To: Branch Manager About the Company: For 100 years and four generations of Hayward family ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Gilroy, CA

Support Manager information

See Gilroy, CA salary details

$23.8K

$71.9K

$128K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in Gilroy, CA is $71,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $96,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Gilroy, CA?

The most popular types of Support jobs in Gilroy, CA are:

What cities near Gilroy, CA are hiring for Support Manager jobs?

Cities near Gilroy, CA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Gilroy, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $71,854 per year, or $34.5 per hour.

Support Services Manager - Full Time - Exempt (BL24)

ECS

San Jose, CA • On-site

$83.93 - $87.71/hr

Other

Posted 3 days ago

New

Job description

Job Location: Branham Lane, San Jose, CA 95136.
Position Type: Full Time.
Salary Range: $83,935 - $87,712.

Primary Duties and Responsibilities
  • Develop and oversee the Support Services program, collaborating with partnering agencies.
  • Build and manage an effective team, including hiring, training, performance evaluations, and progressive discipline.
  • Create program structure and complete all required documentation to support program goals.
  • Supervise the Support Services staff, conduct regular clinical supervision, schedule shifts, and manage payroll.
  • Ensure contract compliance, attain successful service outcomes, adhere to reporting protocols, and manage the program budget.
Qualifications
  • At least two years of supervisory experience is required.
  • Masters Degree in psychology, counseling, social work, or related field strongly preferred.
  • Licensed Marriage Family Therapist (MFT) or Licensed Clinical Social Worker (LCSW) strongly preferred.
  • Experience working with homeless and low-income individuals, with specialized background in mental health, substance abuse, domestic violence, HIV/AIDS, or child welfare preferred.
  • Strong administrative and organizational skills required due to extensive documentation and paperwork.
  • Excellent interpersonal, oral, and written communication skills.
  • Strong computer skills, including proficiency with electronic health records.
  • Ability to assess and respond quickly to medical emergencies, conflict resolution, and resident emergencies, with knowledge of crisis intervention techniques and community resources.
  • Experience facilitating support groups and other group activities.
Other
  • Must secure finger image screening and annual TB screening.
  • Must meet physical requirements, including long periods at a desk or computer workstation and lifting up to 25 lbs.
Mission Essential
  • Demonstrate behavior that supports the organization’s mission, vision, and values.
  • Adhere to all program, funder, and organizational policies and procedures.
  • Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry-leading healthcare benefits to support your physical and mental well-being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.

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