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Support Manager Jobs in San Ramon, CA (NOW HIRING)

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Support Manager information

See San Ramon, CA salary details

$25.1K

$75.9K

$135.2K

How much do support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for support manager in San Ramon, CA is $75,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $101,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in San Ramon, CA?

The most popular types of Support jobs in San Ramon, CA are:

What job categories do people searching Support Manager jobs in San Ramon, CA look for?

The top searched job categories for Support Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Support Manager jobs?

Cities near San Ramon, CA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,879 per year, or $36.5 per hour.

Cloud Service Technical Support Manager

Pleasanton, CA • On-site

DeltaTRAK Inc
Transportation and Warehousing • 51 - 200 employees
Learn more about DeltaTRAK Incexternal

$85K - $95K/yr

Full-time

Re-posted 5 days ago

Key responsibilities

  • Lead and develop the Cloud Services and Customer Technical Support teams, defining roles, responsibilities, escalation paths, and performance expectations.

  • Own operational responsibility for DeltaTrak's cloud platform, including availability, configuration, monitoring, and managed service delivery, and lead customer onboarding and enablement.

  • Oversee first-line customer support for cloud applications and connected devices, ensuring timely troubleshooting, proper escalation, and compliance with quality management systems.

Job description

About DeltaTrak

DeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.


Position Overview

DeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical support team to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also  provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.

Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak’s cloud platform and connected devices.


Key Responsibilities

Leadership & Service Ownership

  • Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.
  • Define clear roles, responsibilities, escalation paths, and performance expectations for organization.
  • Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.
  • Ensure consistent, professional customer communication during incidents, escalations, and resolution.


Cloud Services & Managed Services

  • Own operational responsibility for DeltaTrak’s cloud platform, including availability, configuration, monitoring, and managed service delivery.
  • Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.
  • Provide customer training and enablement on platform features, dashboards, alerts, and reporting.
  • Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.



Customer Technical Support

  • Oversee first-line customer support for cloud applications and connected devices.
  • Ensure timely handling of inbound calls and emails and effective troubleshooting support.
  • Ensure proper escalation of complex platform, data, or integration issues to engineering.
  • Maintain full compliance with DeltaTrak’s Quality Management System, including ISO 9001 and applicable GMP requirements.


SIM Management & Customer Reporting

  • Oversee SIM management across customer deployments, including: 
    • Monitoring SIM status, health, and activity
    • Tracking and reporting SIM usage and billing details
    • Identifying anomalies or cost-optimization opportunities
  • Ensure reliable delivery of customer reporting, including: 
    • Monitoring automated reports for accuracy and timeliness
    • Producing manual or customized reports for key customers
    • Providing reporting support for reviews, audits, and business discussions


Cross‑Functional Collaboration

  • Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.
  • Communicate customer insights and field issues to influence product improvements.
  • Support product releases, customer readiness, and go-to-market activities.


Operational Excellence

  • Own service tooling, ticketing systems, dashboards, KPIs, and reporting.
  • Maintain accurate service documentation, SOPs, and escalation workflows.
  • Drive continuous improvement across service quality, efficiency, and customer experience.


Success Metrics

  • High customer satisfaction (CSAT/NPS) and reduced escalations
  • SLA compliance and improved mean time to resolution
  • Successful customer onboarding and increased platform adoption
  • Reduction in recurring platform, SIM, and device-related issues
  • Accurate SIM usage and billing visibility with fewer discrepancies
  • On-time, accurate delivery of customer reports
  • Strong audit outcomes for ISO/GMP compliance
  • Healthy team engagement, retention, and performance


Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 7–12 years in cloud services, SaaS operations, managed services, or technical support.
  • 3–7 years leading technical or customer-facing teams.
  • Have user experience is using CRM system like SalesForce
  • Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.
  • Ability to analyze system data and query databases to support troubleshooting.
  • Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).
  • Experience operating in regulated or quality-controlled environments preferred.