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Support Manager Jobs in San Ramon, CA (NOW HIRING)

Balance Health

IT Support Manager

Concord, CA · On-site

$80K - $85K/yr

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk ...

Posted today

Siemens AG

Emulation Hardware Support Manager

Fremont, CA · On-site

$154.20 - $277.60/hr

Position Overview The Emulation Hardware Support Manager will lead a global team of engineers responsible for deploying, maintaining, and optimizing emulation hardware systems (e.g., FPGA-based ...

New

Danaher

Laboratory Support Services Manager

Sunnyvale, CA · On-site

$105K - $120K/yr

The Laboratory Support Services Manager is responsible for establishing and leading S&R, inventory management and Equipment Services to support manufacturing activities. This role ensures efficient ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in San Ramon, CA

Support Manager information

See San Ramon, CA salary details

$25.1K

$75.9K

$135.2K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in San Ramon, CA is $75,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $101,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in San Ramon, CA?

The most popular types of Support jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Support Manager jobs?

Cities near San Ramon, CA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,879 per year, or $36.5 per hour.

EV Charger Technical Support Manager

Zerova Tech

Fremont, CA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

EV Charger Technical Support Manager

Work Location: On-site only - Fremont, California (No remote or hybrid options available)

Zerova Technologies USA


Who We Are

Zerova Technologies is a global leader in AC Level 2 and DC Level 3 EV charging solutions, powering EV brands in over 60 countries. As a pure white-label provider and subsidiary of Phihong Technology, we bring 50+ years of power electronics expertise to the EV market. With a new U.S. engineering center launching in 2026, Zerova is rapidly expanding in North America.

We're driven by innovation, collaboration, and a deep commitment to sustainability. By joining our team, you'll play a direct role in accelerating the world's transition to cleaner transportation.


What You'll Do

As Technical Support Manager, you'll lead our U.S. support operations for AC and DC charging solutions, ensuring customers stay powered and satisfied. You'll manage people, processes, and technology to keep uptime, and Charge Success Rate (CSR) high and issues resolved quickly.

  • Lead & Inspire- Manage a growing team of Support Technicians, Field Application Engineers (FAEs), and SLA partners.
  • Own Performance- Drive KPIs including uptime, case resolution time, and customer satisfaction.
  • Customer Champion- Be the escalation point for major accounts, ensuring every interaction reflects Zerova's commitment to service.
  • Problem Solver- Guide troubleshooting and root cause analysis, working with R&D to deliver continuous improvement.
  • System Builder- Optimize Salesforce Service Cloud workflows, reporting, and analytics.
  • Trainer & Mentor- Help to develop training for customers, partners, and your own team.
  • Collaborator- Partner with fleets, CPOs, OEMs, and CPMS providers to ensure smooth interoperability.
  • Road Warrior (Sometimes)- Travel up to 25% for site support, deployments, and training.


What We're Looking For

  • Bachelor's in Electrical Engineering, Electronics, or related field (or equivalent experience).
  • 5+ years in technical support, field service, or power electronics (2+ in leadership).
  • Solid knowledge of AC/DC power systems, OCPP networking, and EVSE troubleshooting.
  • Experience managing teams and third-party service providers.
  • Proven ability to deliver on KPIs and SLAs.
  • Salesforce Service Cloud or CRM experience a plus.
  • Strong leadership, organizational, and communication skills.
  • EVITP certification or EVSE manufacturer training a plus.


What We Offer

We believe people perform their best when they're supported - at work and in life.

  • Competitive salary +KPI-driven bonus program.
  • Medical, dental, and vision coverage.
  • 401(k) with company contribution.
  • PTO and paid company holidays.
  • A culture ofcollaboration, transparency, and respect.
  • A chance tolead with purposein the fast-growing EV industry.
  • Certification support & leadership training.
  • Exposure to cutting-edge tools and asustainability-focused mission.
  • Be part of a global EVSE leader building its future U.S. operations.


How to Apply
Send your resume tocareers@zerovatech.comwith subject line:"EV Charger Technical Support Manager - Fremont".

Make an impact. Lead with purpose. Grow your career while helping power a cleaner future.

Apply