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Support Manager Jobs in San Ramon, CA (NOW HIRING)

Mill

Maintenance and Field Support Manager

San Bruno, CA · On-site

$160K - $200K/yr

The Maintenance and Field Support Manager is Mill's lead technical point of contact for Mill products in the field. You will work across internal functions to develop documentation and track key ...

OpenAI

Support Operations Manager

San Francisco, CA · On-site

$279K - $310K/yr

About the Role We are seeking a Support Operations Manager who combines operational leadership, systems thinking, vendor management, and hands-on execution. You'll own service health, automation ...

Mill

Maintenance and Field Support Manager

San Bruno, CA · On-site

$160K - $200K/yr

The Maintenance and Field Support Manager is Mill's lead technical point of contact for Mill products in the field. You will work across internal functions to develop documentation and track key ...

Mill

Maintenance and Field Support Manager

San Bruno, CA · On-site

$160K - $200K/yr

The Maintenance and Field Support Manager is Mill's lead technical point of contact for Mill products in the field. You will work across internal functions to develop documentation and track key ...

TeemaGroup

Center Support Supervisor

San Jose, CA · On-site

$33 - $37/hr

Job Summary Center Support Supervisor TeemaGroup Full-time In-Office | San Jose, CA, United States Role Summary Under the direction and supervision of the Program Manager, the Center Supervisor ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in San Ramon, CA

Support Manager information

See San Ramon, CA salary details

$25.1K

$75.9K

$135.2K

How much do support manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for support manager in San Ramon, CA is $75,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $101,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near San Ramon, CA are hiring for Support Manager jobs? Cities near San Ramon, CA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in San Ramon, CA as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,879 per year, or $36.5 per hour.
Support Services Manager

Support Services Manager

EPISCOPAL COMMUNITY SERVICES OF SAN FRANCISCO

San Francisco, CA • On-site

$84K - $87K/yr

Full-time

Posted 24 days ago

Job description

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.
This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.
SALARY:
External Candidates: $84,154 - $85,416
Internal Candidates: $86,678 - $87,941 Based on Longevity
PRIMARY DUTIES AND RESPONSIBILITIES: The Support Services Manager (SSM) is responsible for developing and overseeing the Support Services program. This includes collaborating with partnering agencies, building an effective team, creating program structure, and completing the required documentation needed in order to accomplish this. The SSM oversees and coordinates the social work provided to residents and supervises the Support Services staff, which includes conducting regular clinical supervision, scheduling shifts, participating in hiring and termination, processing payroll, completing personnel documentation, completing employee performance evaluations according to schedule, and monitoring the completion, accuracy, and submission of all required paperwork submitted by the Support Services staff. The SSM is also responsible for ensuring contract compliance, attaining successful service objective outcomes, adhering to reporting protocols and schedules, and managing a program budget. The Support Services Manager will play a crucial role in leading the Services team in their role in the rent-up and resident-stabilization process for this property.
QUALIFICATIONS:
  • At least two years of supervisory experience is required.
  • A Masters Degree in psychology, counseling social work, or related field is strongly preferred.
  • Licensed Marriage Family Therapist (MFT) or Licensed Clinical Social Worker (LCSW) is strongly preferred.
  • Previous experience working with homeless and low-income individuals is preferred.
  • Given the specific needs of our residents, candidates with direct work experience related to mental health, substance abuse, domestic violence, HIV/AIDS, and/or child welfare will be given first consideration.
  • Because of the amount of documentation and paperwork involved [in the rent-up process and] with the ongoing service provision to residents, strong administrative and organizational skills are required.
  • Strong interpersonal skills, a team approach, and the ability to communicate both orally and in writing are essential.
  • Excellent computer skills are required.
  • The ability to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution and intervention, and other resident emergencies. Must possess a working knowledge of crisis intervention techniques and implementation, as well as a strong knowledge of social services and mental health resources for low income families.
  • The successful candidate will possess the ability to facilitate effective support groups and other group activities.
  • At least 5 years of leadership experience supervising staff to include: selection of staff, training, development, performance evaluations, progressive discipline, taking appropriate disciplinary action and knowing when to partner with Senior Leadership and Human Resources.

OTHER:
  • Must secure finger image screening and annual TB screening. Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation and lifting of up to 25 lbs.

Mission Essential
  • Demonstrate behavior that supports the organization's mission, vision, and values.
  • Adhere to all program, funder, and organizational policies, and procedures.
  • Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry leading healthcare benefits to support your
physical and mental well-being.
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.

Apply