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$35.5K

$78.6K

$131K

How much do service operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

More about Service Operations Manager jobs
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Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Field Service Operations Manager

John W Danforth Company

Syracuse, NY • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast!

We believe our greatest asset is our people, and we are committed to hiring team members who are passionate about delivering industry-leading experiences to our customers across HVAC, refrigeration, critical environments, custom metal fabrication, energy performance, and specialty mechanical projects.

As a Field Service Operations Manager, you will oversee our Syracuse field service operations, ensuring efficient and high-quality service delivery for HVAC, plumbing, and environmental services. You will also manage a team of field supervisors and service coordinators, drive revenue growth, and maintain P&L responsibility for the region.

Are you a leader committed to delivering solutions that exceed expectations? Do you possess strong organizational skills and a sharp/acute/keen eye for detail? In this role, you will effectively manage and oversee the field service team, promptly meeting all customers’ needs. If this opportunity interests you, we invite you to join our team!

What We Offer:

Danforth invests in you and your future with employee engagement, team support, career development, and mentoring
We are a professional organization offering quality benefits, including:

  • Medical, dental, disability, and life insurance
  • 401(k) with company match
  • Competitive PTO, holidays, and additional incentives


What We Ask of You:

  • Oversee a dedicated team, including the Plumbing Manager, HVAC Field Service Supervisor, Environmental Service Field Supervisor, Plumbing Service Coordinator, HVAC Service Coordinator, and Environmental Service Coordinator.
  • Monitor and manage contract execution and compliance with client commitments to ensure high-quality execution of all service work across trades.
  • Efficiently schedule all work and help to develop and implement standard operating procedures to improve operational efficiency.
  • Oversee P&L and develop/manage budgets, forecasts, and financial plans.
  • Conduct financial reviews for all service work, providing feedback to the team.
  • Assist in driving revenue growth through pull-through work and effective resource management.
  • Foster strong customer relationships, ensuring satisfaction and repeat business.
  • Lead, coach, and develop the field service team to meet customer expectations.
  • Address and resolve conflicts effectively within the team, manage customer escalations, and ensure timely resolution of issues.
  • Promote a safety-first culture among the field service team and conduct regular safety audits.
  • Stay updated on industry trends, technologies, and best practices to ensure compliance with health and safety regulations and company policies.
  • Ensure the field service team has the necessary tools and equipment while providing technical guidance and support.


Experience & Competencies:

  • Bachelors’ degree or a minimum of 10 years of related work experience is necessary.
  • Proven management experience in the mechanical service industry and P&L responsibility for a business with a revenue of more than $5M annually is required.
  • Leadership experience in the HVAC or plumbing service industry and facilities management trades is preferred.
  • Proficiency in standard office applications such as MS Word, Excel, Outlook, and general software navigation
  • Ability to quote HVAC repairs and replacements
  • Excellent customer service and leadership skills, including effective verbal and written communication
  • Ability to work collaboratively with colleagues and staff with solid conflict management skills to create a team-oriented, results-driven environment
  • Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments
  • Must have the integrity, enthusiasm, and willingness to represent the company in the most professional, positive manner

Danforth offers a competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, and a 401(k) with company match. The estimated compensation range for this role is $80,000–$100,000, based on individual experience, qualifications, and location.

John W. Danforth Company, an EMCOR Company, is an equal opportunity employer committed to a workplace free from discrimination. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.