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Application Support Engineer Jobs (NOW HIRING)

Towerloan

Application Support Engineer

Flowood, MS · On-site

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

Tower Loan

Application Support Engineer

Flowood, MS · On-site

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical support for ...

Global-E

Application Support Engineer

Atlanta, GA · On-site

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications. * Understanding of application support methodologies and ...

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications. * Understanding of application support methodologies and ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

Made4net

Application Support Engineer

Teaneck, NJ · On-site

$70K/yr

The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring applications and integrations operate efficiently and reliably. This is a hands-on, customer-facing ...

Jobsbridge

Application Support Engineer

Miami, FL · On-site

10+ Years of experience designing, implementing, and supporting business applications Experience in Operational Support and DevOps operations Experience in Application Development in one of the ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

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Application Support Engineer information

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How much do application support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an application support engineer?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What is an application support engineer?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

Is an application support engineer a good career?

An application support engineer is a viable career option, as it involves troubleshooting and maintaining software systems, which are essential in many industries. The role often requires technical skills, knowledge of tools like SQL and scripting, and certifications such as ITIL or CompTIA. It offers opportunities for career growth into roles like systems analyst or technical lead, with a generally stable job outlook.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by application support engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
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Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Application Support Engineer

Towerloan

Flowood, MS • On-site

Full-time

Re-posted 5 days ago

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing technical troubleshooting, system integration, and user support, while serving as a liaison between IT, vendors, and business teams.

  • Provide support for core business applications, ensuring high availability, performance, and timely resolution of issues.
  • Analyze, diagnose, and resolve application incidents and problems by identifying root causes and implementing long-term solutions.
  • Act as a subject matter expert (SME) for supported applications and provide hands-on technical assistance to technical and non-technical stakeholders.
  • Collaborate with development, infrastructure, helpdesk, and vendor teams to implement application enhancements, upgrades, and patches.
  • Monitor application performance and availability.
  • Create and maintain documentation, including knowledge base articles, Standard Operating Procedures (SOPs), support runbooks, and system configurations.
  • Assist with deployment activities, change control, and release management processes.
  • Support incident response activities and participate in post-incident reviews to ensure continuous improvement.
  • Identify and implement automation opportunities to streamline support processes.
  • Provide user training and support during onboarding, upgrades, or application transitions.
  • Perform all other duties as assigned.

Required Skills/Abilities:

  • Highest level of integrity, honesty, and ethical behavior when handling sensitive and confidential information.
  • Excellent problem-solving and documentation skills, with the ability to work independently and collaboratively across teams.
  • Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Jet Addon, etc.) and SharePoint Administration, including Litigation Hold tools.
  • Strong knowledge of enterprise application environments, including web-based and client/server architectures.
  • Experience supporting and troubleshooting IIS & SQL-based systems (SQL Server).
  • Familiarity with ITIL-based support processes and ticketing systems (InvGate, Jira).
  • Solid understanding of Windows Server, IIS, Active Directory, and integrations.
  • Proficiency in Endpoint Management tools such as ManageEngine Endpoint Central and Intune.
  • Strong knowledge of email flow troubleshooting within Microsoft 365 environments.
  • Familiarity with certificate management and security protocols.

Education and Experience:

  • Bachelor's degree in computer science, IT, or a related field, or equivalent on-the-job experience with a minimum of 5 years in application support required.
  • Experience in financial services or other highly regulated industries preferred.
  • Hands-on experience managing Windows Update processes and IIS (Internet Information Services).
  • Familiarity with scripting languages such as PowerShell, Python, or Bash preferred.
  • Experience working with third-party vendors for application support and maintenance preferred.
  • Understanding of security best practices, compliance requirements (HIPAA, PCI-DSS, NIST, etc.), and data protection principles preferred.

Physical Requirements:

  • Stand, walk, and/or sit for eight (8) hours a day
  • Communicate effectively, verbally, written, in person, via telephone, or electronically.
  • Lift and maneuver up to 20 lbs.

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.

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