Application Support Engineer Jobs in Plano, TX (NOW HIRING)

Job#: 3045416
Job Description:
Application Support Engineer || Hybrid in Jersey City or Dallas
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.
Your Primary Responsibilities:

• Design & Delivery Partnership: Participate in design reviews, sprint zero, and delivery planning to champion [strong style=?box-sizing: inherit; margin: 0px; padding: 0px;?]non-functional requirements (NFRs) including resiliency, observability, fault tolerance, Holiday and Special days processing, as well as disaster recovery.
• Major Release Management Partnership: Collaborate with Major Release Management to ensure each Risk release meets SRE standards for observability and resiliency (SLIs/SLOs, monitoring, knowledge base articles). Ensure releases are subject to required deployment validations.
• Monitoring, Observability & AI Enablement: Define and evolve monitoring, alerting, SLIs, and SLOs, leveraging [strong style=?box-sizing: inherit; margin: 0px; padding: 0px;?]AI/ML-driven analytics for anomaly detection, incident correlation, and early risk identification.
• Minimizing Application Recovery Time: Make design recommendations that will quick detection of outage conditions and allow the application to recover without manual interventions and/or create a knowledge based guidance for application support team to follow for improved application recovery times. Participate in major incident response / Root Cause analysis to drive continual systemic recovery time improvements.
• Automation & Self-Healing: Drive automation and intelligent tooling (including AI-assisted remediation) to reduce manual toil and improve consistency and recovery times.
• Operational Readiness & Risk Management: Attend and present operational readiness with application support (EAS L2) at project management meeting - raise any operational risks and concerns. Test NFRs in UAT environments to validate effectiveness and completeness of operational capabilities. Validate operational readiness prior to release with stakeholders, partner with Embedded Risk and Security teams, and proactively surface and mitigate technology and operational risks.
• Capacity & Performance Optimization: Lead capacity planning and performance analysis to ensure Risk platforms scale reliably under high load.
• Metrics & Continuous Improvement: Establish KPIs and operational metrics to demonstrate reliability improvements and operational maturity.
• eople & Culture: Build a strong SRE culture-enhanced by AI-driven insights-across Risk Application Support and Development through mentorship and best-practice coaching; leverage approved AI tools to analyze code and collaborate on knowledge base articles, and to accelerate improvements in observability, performance, security, and maintainability.

Qualifications:

• Minimum of 8 years of related technical and management experience
• Bachelor's degree preferred or equivalent experience
• Cloud certifications is a plus

Talents Needed for Success:

• Proven experience with [strong style=?box-sizing: inherit; margin: 0px; padding: 0px;?]SRE or DevOps practices, including CI/CD pipelines, infrastructure as code, and automation frameworks
• Strong understanding of monitoring and observability platforms (e.g.and experience designing and fine-tuning robust monitoring systems
• Programming proficiency in one or more languages such as Python, Java, Go, or similar, for automation and tooling development
• Familiarity with cloud platforms, containerized environments, and/or hybrid infrastructure models
• Experience in financial services, capital markets, or regulated environments
• Demonstrated participation in disaster recovery, performance, and resiliency testing
• Knowledge of AI concepts, data platforms, messaging systems, and large-scale batch or real-time processing systems
• Strong collaboration skills across technology and business teams
• Hands-on experience leading and participating in incident and problem management, including root cause analysis

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.