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Application Support Engineer Jobs (NOW HIRING)

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

Jobsbridge

Application Support Engineer

Miami, FL · On-site

10+ Years of experience designing, implementing, and supporting business applications Experience in Operational Support and DevOps operations Experience in Application Development in one of the ...

Concept Plus

Application Support Engineer

About the role Concept Plus is seeking an Application Support Engineer to be responsible for supporting the sustainment of Applications/Services providing the backend administration and support in ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...

Atrium

Senior Application Support Engineer

Boston, MA

$120K - $145K/yr

Our client is seeking a Senior Application Support Engineer to support and maintain enterprise SaaS applications, with a primary focus on Workday. This role will handle production support ...

KG Tiger

Application Support Engineer

Natick, MA · On-site

The position consists of two central components - Application support and collaborative project ... Strong programming skills in at least two of the following languages: C++, Java, JavaScript, or ...

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Application Support Engineer information

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$18

$48

$72

How much do application support engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Application Support Engineer, and why are they important?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What are some common challenges faced by Application Support Engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.

What are Application Support Engineers?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

More about Application Support Engineer jobs
What cities are hiring for Application Support Engineer jobs? Cities with the most Application Support Engineer job openings:
What are the most commonly searched types of Application Support Engineer jobs? The most popular types of Application Support Engineer jobs are:
Who are the top companies hiring for Application Support Engineer jobs? The top employers for Application Support Engineer jobs are:
What states have the most Application Support Engineer jobs? States with the most job openings for Application Support Engineer jobs include:
What job categories do people searching Application Support Engineer jobs look for? The top searched job categories for Application Support Engineer jobs are:
Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $100,951 per year, or $48.5 per hour.
Application Support Engineer

Application Support Engineer

BioPoint Inc

Wellesley, MA • On-site

Contractor

Posted 17 days ago

Job description

Company Description

BioPoint, Inc. is a leading global strategic consulting firm that combines deep life sciences industry knowledge with specialized expertise in drug safety, health economics and outcomes research, regulatory affairs, quality assurance, compliance and risk mitigation.  Our professionals can and have assisted clients in optimizing their businesses, improve their operations and risk profile, and advance their organizational performance to seize key opportunities.

Job Description

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on technical work. The successful candidate will be responsible for a full system lifecycle including configuration and code deployment and customizations in an industry-leading financial services cloud offering. 

Responsibilities:

  • Participating in incident management, problem management, and service request fulfillment processes
  • Application installation, upgrades, testing, configuration/change management, and application/hardware monitoring.
  • Knowledge capture and transfer, assisting others in the implementation and use of Eagle software
  • Off-hours support, based on an on-call rotation, will be required
  • Required to interact with business users and technical users both internally and externally
  • Very minimal travel may be required
Qualifications
  • Bachelor's degree in computer science or related technical field
  • 2 years of experience in a technology related position with demonstrated success 
  • Familiarity with the software development process
  • Ability to follow complex sets of instructions, and excellent attention to detail
  • Fundamental training with basic UNIX/Linux commands and or simple SQL query knowledge
  • Familiarity with Microsoft Windows operating systems installation and support
  • Experience with production deployment and operational support for enterprise class applications.
  • Working knowledge of operations tools (monitoring, log analysis, etc.).
  • Basic understanding of data center concepts around networking, storage and cloud computing
  • Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.
  • Experience writing process and procedure documentation.
  • Working experience with building stable and scalable automation
  • Experience using Windows scripting, shell scripts, or any programming experience
  • Financial services industry experience a plus
  • ITIL v3 Foundation certification a plus
Additional Information

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

BioPoint logo

About BioPoint

Sourced by ZipRecruiter

BioPoint is a US-based life sciences consulting organization that brings decades of industry knowledge and expertise to our clients. Recently named #49 on the Inc. 500 list of fastest growing companies in America. BioPoint’s consulting services function to accelerate all facets of drug development, ensure compliance at a global level and optimize pipeline value / ROI. We believe that expertise at anything comes from specialization and practice. The insight gained from exclusively supporting Pharmaceutical, Biotech, and Medical Device organizations enables us to “be in the shoes” of our clients, understanding their unique priorities and challenges. Likewise, serving the Life Sciences industry over many years has allowed us to nurture a network of leading experts from across the country.

Industry

Pharmaceutical and medicine manufacturing

Company size

51 - 200 Employees

Headquarters location

Peabody, MA, US

Year founded

2011

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