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Application Support Engineer Jobs (NOW HIRING)

Made4net

Application Support Engineer

Teaneck, NJ

$70K/yr

The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring applications and integrations operate efficiently and reliably. This is a hands-on, customer-facing ...

DTCC

Application Support Engineer

Tampa, FL · On-site

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations ...

intenseye

Application Support Engineer

New York, NY

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

Jobsbridge

Application Support Engineer

Miami, FL · On-site

10+ Years of experience designing, implementing, and supporting business applications Experience in Operational Support and DevOps operations Experience in Application Development in one of the ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

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Application Support Engineer information

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$18

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How much do application support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Application Support Engineer, and why are they important?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What are Application Support Engineers?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by Application Support Engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
More about Application Support Engineer jobs
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Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.
Application Support Engineer

Application Support Engineer

Made4net

Teaneck, NJ

$70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Description
Made4net is a leading provider of supply chain execution software solutions. Our innovative technology empowers organizations to optimize warehouse and logistics operations, improve efficiency, and drive measurable business outcomes. With a global customer base and a strong commitment to excellence, Made4net partners with organizations across industries to deliver scalable, high-impact solutions.
Purpose of the Function:
The mission of the Application Support department is to ensure the smooth operation of the company’s client applications at client sites by proactively monitoring their performance, troubleshooting issues that arise during usage, providing technical assistance to users, and implementing necessary updates and fixes to maintain optimal system functionality. The support team also supplements client implementations and post go live client services activities.
Purpose of the Job: 
The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring applications and integrations operate efficiently and reliably. This is a hands-on, customer-facing role that involves troubleshooting technical issues, supporting integrations, and partnering closely with internal teams to resolve system challenges.
The ideal candidate is technically capable, customer focused, open to traveling globally once a month, and eager to grow in a fast-paced support environment while collaborating with IT, Project Management, and Professional Services teams.

Core Duties and Responsibilities
  • Support client operations by troubleshooting and resolving application and integration issues related to Made4net solutions.
  • Respond to and follow up on client inquiries via phone, ticketing system, and email in accordance with service level agreements.
  • Analyze system issues, identify root causes, and follow established escalation procedures when necessary.
  • Maintain ongoing communication with clients to review system status and address evolving needs.
  • Participate when needed in implementations during initial go live and system upgrades .
  • Participate in a rotating schedule of off hours on call for clients with 24/7 operations. 
Core Competencies: 
Customer Focus - Builds strong relationships and delivers responsive, customer-centric solutions
Tech Savvy - Demonstrates curiosity and adaptability in learning and applying new technologies
Communicates Effectively - Communicates clearly and professionally with both technical and non-technical audiences


Education and Experience
Education and Experience:
  • Associate’s degree or higher in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and hands-on experience.
  • 1–3 years of hands-on experience in application support, technical support, systems support, or a related role supporting enterprise or customer-facing software applications
Required Technical Qualifications:
  • Familiarity with Windows workstation and server environments
  • Experience with web browsers and web server environments such as IIS
  • Working knowledge of SQL Server databases and basic programming concepts
  • Proficiency with standard office productivity tools
  • Experience using Remote Desktop and VPN tools
Preferred Technical Qualifications:
  • Experience supporting hosted or SaaS customers
  • Familiarity with AWS or cloud-based environments
  • Background in warehousing, transportation, logistics, or supply chain applications
  • Experience supporting enterprise systems such as ERP or CRM platforms
  • Strong computer and application usage skills.
Skills and Attributes:
  • Strong teamwork and collaboration skills
  • Clear and professional communication abilities
  • High level of responsiveness and adaptability
  • Task-oriented problem-solving approach
  • Effective time management and organizational skills

Benefits and Compensation
Benefits Offered:   
  • Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being 
  • Generous paid time off policy  
  • Company-matched 401(k) retirement plan to help you secure your future 
  • Tuition reimbursement program to support your continued education and career advancement 
  • Employee assistance program providing confidential counseling and support services for personal challenges 
  • Discretionary employee bonus program  
  • Employee Discounts and perks through our PEO 
Minimum starting base salary: $70,000.00 per year salary

This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.  
Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
Physical Demands:

The employee must occasionally lift and/or move up to 15 pounds from a floor position to an over the head position.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening. 
We are committed to providing reasonable accommodations to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA). This job description outlines the essential functions of the position. Applicants who need reasonable accommodation to participate in the application or interview process should contact the Human Resources department.