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Application Support Engineer Jobs (NOW HIRING)

U.S. Financial Technology

Application Support Engineer

  • Medical

  • Retirement

  • PTO

FinTech) is seeking an experienced Application Support Engineer to join our team of talented professionals. This is a full-time remote opportunity. U.S. FinTech built and operates the largest and ...

U.S. Financial Technology

  • Medical

  • Retirement

  • PTO

FinTech) is seeking an experienced Application Support Engineer to join our team of talented professionals. This is a full-time remote opportunity. U.S. FinTech built and operates the largest and ...

TestingXperts

Application Support Engineer

Eagan, MN · On-site

Application Support Engineer Location: Eagan, MN Unix or Linux Hardware and Application Support. Windows 2003, 2008 R2, 2012 Hardware and Application Support Incident, Change, and Problem Management ...

nantmedia

Application Support Engineer

El Segundo, CA · On-site

The Application Support Engineer is responsible for supporting, configuring, maintaining, and optimizing enterprise applications that support critical business operations. This role ensures ...

Alkami Technology

Application Support Engineer

$72K - $85K/yr

  • Retirement

  • PTO

The Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami's platform. This role applies professional expertise in application support, manages ...

Nantmedia

Application Support Engineer

El Segundo, CA · On-site

$95K - $110K/yr

The Application Support Engineer is responsible for supporting, configuring, maintaining, and optimizing enterprise applications that support critical business operations. This role ensures ...

Alkami Technology

Application Support Engineer

$70K - $88K/yr

  • Retirement

  • PTO

The Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami's ACH Alert Fraud Prevention platform. This role applies professional expertise in ...

Robert Half

Application Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

We are looking for an Application Support Engineer to support, enhance, and maintain business-critical applications in the New York City location. This role blends technical troubleshooting with ...

CINC Systems

Staff Application Support Engineer

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Staff Application Support Engineer Location: Global Remote-first (hybrid optional) | Employment Type: Full-time About CINC Systems CINC Systems is a leading provider of accounting and management ...

CINC Systems

Staff Application Support Engineer

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Staff Application Support Engineer Location: Global Remote-first (hybrid optional) | Employment Type: Full-time About CINC Systems CINC Systems is a leading provider of accounting and management ...

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Application Support Engineer information

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How much do application support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an application support engineer?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What is an application support engineer?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

Is an application support engineer a good career?

An application support engineer is a viable career option, as it involves troubleshooting and maintaining software systems, which are essential in many industries. The role often requires technical skills, knowledge of tools like SQL and scripting, and certifications such as ITIL or CompTIA. It offers opportunities for career growth into roles like systems analyst or technical lead, with a generally stable job outlook.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by application support engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
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Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Application Support Engineer

U.S. Financial Technology

Remote

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

OVERVIEW
The Company
U.S. Financial Technology (U.S. FinTech) is seeking an experienced Application Support Engineer to join our team of talented professionals. This is a full-time remote opportunity.
U.S. FinTech built and operates the largest and most advanced mortgage securitization platform in the world, supporting the Uniform Mortgage-Backed Security (UMBS) of Fannie Mae and Freddie Mac.
Supporting 70% of the mortgage-backed securities in the market, U.S. FinTech provides best-in-class single-family issuance, bond administration, disclosure, and tax services. We support a broad portfolio of products for our clients with full lifecycle management.
Our market-leading, cloud-based, end-to-end platform executes transactions on an extraordinary scale which has bolstered liquidity in the secondary mortgage market, one of the largest and most important financial markets in the world. Our unique approach to securitization combines the best minds in financial services with the know-how, flexibility, and innovation of leading technologists.
RESPONSIBILITIES
Job Information
U.S. FinTech is seeking a motivated and detail-oriented Application Support Engineer to join our technical operation team. The candidate must be willing and able to work Central OR Pacific Time Zone hours. The Application Support Engineer will play a vital role in ensuring continuous operation and performance of our core mortgage platform, which is hosted on AWS. In this role, you will be responsible for troubleshooting and resolving application and system issues, managing incidents, performing routine system health checks, and collaborating with product, development, SRE and operations team to maintain system stability and efficiency. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and hands on experience with cloud environment and relational databases.
Key Job Functions
Application Troubleshooting & Resolution:
  • Provide L2/L3 technical support for production applications.
  • Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.
  • Investigate, and resolve complex technical issues, ensuring timely resolution in line with
  • Service Level Agreements (SLAs).
  • Support policies, internal controls and procedures designed to create value and minimize risk.

System Monitoring & Maintenance:
  • Perform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components.
  • Assist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations.

Data Analysis & Integrity:
  • Investigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence.
  • Support data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms.
  • Contribute to special projects and team objectives, championing continuous improvement initiatives.

Documentation & Knowledge Management:
  • Develop and update knowledge base articles to empower end-users and improve first time resolution rates.
  • Contribute to runbook and operational guides for supported applications.

On-Call Support:
  • Participate in a rotating on-call schedule to provide after-hour support for critical application issues as required.
  • Respond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact.
  • Escalate issues to senior team members or development teams as required.
  • Document all on-call activities and resolution clearly.
  • Able to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence.

QUALIFICATIONS
Education
  • Bachelor's degree in Computer Science, MIS or related technical field required.

Minimum Experience
  • Minimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstratable experience supporting applications hosted on cloud platforms.
  • 2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools.
  • 2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack.
  • 2+ years of experience with on-call support on a rotation basis providing 24x7 support.
  • 2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures
  • Applicants must be authorized to work in the US without requiring employer sponsorship currently or in the future. U.S. FinTech does not offer H-1B sponsorship for this position.

Specialized Knowledge & Skills
  • Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool.
  • Command Center experience or experience managing major incident events is desirable.
  • Proficiency in ITIL processes required. ITIL certification preferred.
  • Familiarity with Atlassian tool (JIRA, Confluence).
  • Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support.

Pay Range $107,500 to $120,750
U.S. FinTech's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) a candidate's qualifications, skills, competencies, and experience, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. U.S. FinTech offers a competitive total compensation package, which includes a performance bonus, 401k match, healthcare coverage, PTO, and a broad range of other benefits.
Employment
As a condition of employment with U.S. Financial Technology, any successful job applicant will be required to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.
U.S. Financial Technology is an Equal Opportunity Employer.
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