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Patient Account Representative Jobs (NOW HIRING)

CommonSpirit Health

Patient Account Rep

Omaha, NE

$16.25 - $21.25/hr

Job Summary and Responsibilities As a Patient Account Representative, you will be responsible for preparing and processing superbill charges and payments, ensuring accurate financial record-keeping.

CHI Health Clinic

Patient Account Rep

Omaha, NE · On-site

$16.42 - $23.19/hr

Job Summary and Responsibilities As a Patient Account Representative, you will be responsible for preparing and processing superbill charges and payments, ensuring accurate financial record-keeping.

Orthopedic Physicians Alaska

Patient Account Rep

Anchorage, AK · On-site

$18.50 - $24.25/hr

Patient Account Representative, OPA Lake Otis, Anchorage, Full - Time You will receive a $500 SIGNING BONUS after 90 days of full-time employment Orthopedic Physicians Alaska seeks a highly skilled ...

Acadia Healthcare

Patient Account Representative

Columbia, MO · On-site

$17.25 - $22.50/hr

CenterPointe Hospital Columbia is recruiting for a Patient Account Rep. Come join us and make a difference! * Call about status of outstanding claims with third party payors. * Review claims issues ...

Acadia Healthcare

Patient Account Representative

Columbia, MO · On-site

$17.25 - $22.50/hr

Overview CenterPointe Hospital Columbia is recruiting for a Patient Account Rep. Come join us and make a difference! Responsibilities * Call about status of outstanding claims with third party payors.

Guidehouse

Patient Account Representative

Mitchell, SD · On-site

$18.25 - $24/hr

Patient Account Representative Travel Required: None Clearance Required: None What You Will Do: The Patient Account Representative - Self-Pay is an extension of a client's business office staff.

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How much do patient account representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for patient account representative in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What Is a Patient Account Representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

What are Patient Account Representatives?

Patient Account Representatives are professionals who manage billing and payment processes in healthcare facilities. They communicate with patients about their accounts, explain charges, process payments, and help resolve billing issues. Their role often involves working with insurance companies to clarify coverage and ensure claims are handled correctly. They play a vital part in ensuring patients understand their financial responsibilities and in maintaining accurate financial records for healthcare providers.

How does a Patient Account Representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What are the key skills and qualifications needed to thrive as a Patient Account Representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.
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Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

EMS Patient Account Representative

Paramedic Billing Services

Elmhurst, IL • On-site

$19 - $23/hr

Full-time

Posted 10 days ago

Job description

Overview
EMS Patient Account Representative (Bilingual - Preferred)
The EMS Patient Account Representative with Paramedic Billing Services, Inc is responsible for working directly with the patients and their health insurance to resolve open balances. This could include but not limited: utilizing payer portals to check claim status, updating patients' insurance policy, reviewing / updating the ICD-10 code listed, working CMS1500, talking to attorneys and processing payments.
All representatives will conduct insurance verification as needed and are required to complete prebilling training to qualify for the role.
Responsibilities
Responsibilities of the EMS Patient Account Representative
  • Places and receives calls regarding billing insurance questions and other patient service activities.
  • Process accounts according to the action required to resolve account balances.
  • Comfortable communicating with any caller including customers, agencies, facilities, and hospitals.
  • Employ one-step resolution practices for clients and patients through open lines of communication.
  • Research patient accounts to verify all health insurance coverages. Audit patient accounts to verify proper billing process was followed.
  • Screen and professionally address emails, faxes, and other correspondence including mail.
  • Ensure accuracy in data entry and consistent attention to detail.
  • Collect outstanding balances as well as identify, address, and resolve account discrepancies while following company policy and procedures as well as billing policies and procedures.
  • Demonstrates knowledge and compliance of insurance, local, state, and federal billing.
  • Ability to complete tasks efficiently both individually and in a group environment.
  • Handle assigned correspondence fulfilling any other duties as assigned by managerial staff.
  • Must be able to scan and input information from hospital faxes to update accounts to be billed.
  • Must be able to bill insurance by paper claims and follow all guidelines by individual payors.
  • Must be able to review patient mail and attach documents to patient accounts with all verifiable information.

Qualifications
Qualifications of the EMS Patient Account Representative
  • College preferred but not required.
  • Minimum two years' experience in customer care, account management or similar role.
  • Ability to read and understand the Explanation of Benefits or Electronic Remittance Advice.
  • Understands the difference between rejections and denials as well as working accounts.
  • Healthcare knowledge is preferred.
  • Must be a quick learner and motivated individual with excellent verbal communications skills.
  • Fluency in second language is a plus, Spanish preferred.
  • Ability to "Multi-task" and manage spurs of high call volume
  • Positive, can-do attitude and with good judgement demonstrating ability to de-escalate
  • Ability to receive and implement feedback.

Computer and Office Qualifications of the EMS Patient Account Representative
  • Computer literacy is a must; Typing skillset of at least 45 WPM minimum
  • Experience working in an active office environment.
  • Must be able to work with 2 monitors and split screens to operate multiple sites simultaneously.
  • Must be able to sit / stand for 8 hours minimum in an office environment
  • Must be able to use Word, Excel, Email, Chat Applications, workflow sites and other software applications.
  • Must be able to read, comprehend, and apply job-related rules, policies, and procedures.

Salary or Wage Range
USD $19.00 - USD $23.00 /Hr. rates offered based on years of experience

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