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$65

How much do sr patient account representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for sr patient account representative in the United States is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Patient Account Representative, and why are they important?

To thrive as a Sr Patient Account Representative, you need in-depth knowledge of medical billing, insurance processes, and patient account management, often supported by experience in healthcare finance or a related field. Familiarity with healthcare billing software, revenue cycle management systems, and knowledge of HIPAA regulations are crucial. Strong communication, problem-solving, and customer service skills help resolve billing issues and ensure positive patient interactions. These skills are essential for accurate account management, timely payment collection, and maintaining patient satisfaction in a healthcare setting.

What are Sr Patient Account Representatives?

Sr Patient Account Representatives are experienced professionals who manage and resolve complex patient billing and account issues within a healthcare organization. They are responsible for ensuring accurate billing, processing payments, handling insurance claims, and addressing patient inquiries regarding their accounts. These representatives often act as a liaison between patients, healthcare providers, and insurance companies to resolve discrepancies and ensure timely payment. They also assist in training junior staff and maintaining compliance with healthcare regulations.

What is the difference between Sr Patient Account Representative vs Patient Account Representative?

AspectSr Patient Account RepresentativePatient Account Representative
CredentialsHigh school diploma, some roles may require certification in medical billing or codingHigh school diploma, medical billing certification optional
Work EnvironmentHospital, healthcare facility, or medical billing officeHospital, clinic, or healthcare provider's billing department
ResponsibilitiesHandling complex billing issues, supervising junior staff, ensuring complianceProcessing patient payments, verifying insurance, basic billing tasks

The main difference between a Sr Patient Account Representative and a Patient Account Representative lies in experience and responsibilities. The senior role typically involves handling more complex billing issues, supervising staff, and ensuring compliance, while the standard role focuses on routine billing and payment processing. Both roles are essential in healthcare revenue cycle management and share similar work environments and credentials.

What are some common challenges faced by a Sr Patient Account Representative, and how can they be addressed?

Sr Patient Account Representatives often encounter challenges such as managing complex billing issues, resolving insurance discrepancies, and communicating sensitive financial information to patients. Balancing accuracy and empathy is key, as you’ll need to explain statements and payment options in a clear, compassionate way. Staying up-to-date with evolving insurance policies and leveraging electronic health record systems can help streamline processes. Strong collaboration with clinical staff and the finance team is also essential for effectively addressing account concerns and ensuring a positive patient experience.
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Sr Patient Account Representative jobs near you
Infographic showing various Sr Patient Account Representative job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,999 per year, or $25 per hour.
Senior Patient Account Representative

Senior Patient Account Representative

Insight Global

Philadelphia, PA • Remote

$46K - $53K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Job description

Sr. Patient Access Representative

Location: REMOTE

Duration: PERM, Full-Time



This team supports the back-end of the physician billing revenue cycle, specifically physician billing follow-up and accounts receivable (AR) management. Once a claim has been submitted, this team is responsible for researching unpaid, rejected, or unresolved claims and taking the necessary actions to secure reimbursement.



Key Responsibilities:

  • Manage physician billing AR follow-up for unpaid and underpaid claims
  • Work assigned Epic work queues throughout the day to identify and resolve outstanding accounts
  • Research claim rejections, denials, and claims with no payer response
  • Contact payers and review claim status to determine next steps toward resolution
  • Resolve billing issues that prevent reimbursement
  • Work across Medicare, Medicaid, and commercial insurance plans
  • Document follow-up activities and maintain accurate account records



Day-to-Day:

  • Heavy work queue management in Epic
  • Reviewing and working on outstanding claim balances
  • Following up with insurance companies on claim status
  • Resolving rejected, denied, and aging claims
  • Maintaining productivity and quality metrics



Must-Haves:

  • Physician Billing (Professional Billing/PB) experience
  • AR Follow-Up experience
  • Insurance claims follow-up experience
  • Experience researching claim denials, rejections, or unpaid claims
  • Strong understanding of Medicare, Medicaid, and commercial payers
  • Ability to work independently in a high-volume work queue environment



Preferred:

  • Epic experience
  • Experience managing multiple payer types
  • Denial management experience



Ideal Backgrounds:

  • AR Follow-Up Representative
  • Physician Billing Representative
  • Medical Collections Specialist
  • Revenue Cycle Specialist
  • Insurance Follow-Up Representative
  • Account Representative II
  • Denial Management Specialists