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Patient Accounts Rep Jobs (NOW HIRING)

UHS

PATIENT ACCOUNTS REP

Ocala, FL · On-site

$15.75 - $20.75/hr

The Patient Accounts Rep tasks will include maintaining records in patient accounting, insurance reimbursement and billing and collection processing. The employee will be responsible for verifying ...

UHS

PATIENT ACCOUNTS REP

Streamwood, IL · On-site

$19.45 - $29.17/hr

Responsibilities PATIENT ACCOUNT REPRESENTATIVE FULL TIME The Patient Account Representative/Collector/Biller is responsible for the billing, follow-up, and collection of assigned patient accounts by ...

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How much do patient accounts rep jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for patient accounts rep in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Patient Accounts Rep vs Medical Billing Specialist?

AspectPatient Accounts RepMedical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; certification preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing, collections, insurance follow-upPreparing and submitting insurance claims, coding, reimbursement processing

While both roles involve billing and financial tasks in healthcare, Patient Accounts Reps focus more on managing patient accounts and collections, whereas Medical Billing Specialists primarily handle insurance claims and coding. Both positions require knowledge of healthcare billing processes and may overlap in some duties, but their core functions differ slightly based on their focus areas.

What are the key skills and qualifications needed to thrive as a Patient Accounts Representative, and why are they important?

To thrive as a Patient Accounts Representative, you need a solid understanding of medical billing, insurance procedures, and basic accounting, typically supported by a high school diploma or associate degree in a related field. Familiarity with practice management software, electronic health records (EHR) systems, and medical coding standards such as ICD-10 and CPT is essential. Strong communication, attention to detail, and problem-solving skills help you effectively resolve billing issues and interact with patients and insurance companies. These skills are crucial for ensuring timely and accurate billing, maximizing revenue, and maintaining positive patient relationships.

What does a Patient Accounts Representative do?

A Patient Accounts Representative is responsible for managing patient billing and insurance claims within healthcare facilities. They handle patient accounts, process payments, resolve billing discrepancies, and communicate with insurance companies to ensure proper reimbursement. Additionally, they assist patients with understanding their bills, setting up payment plans, and addressing any questions related to their accounts. This role requires strong communication, organizational, and customer service skills.

What are some common challenges faced by Patient Accounts Representatives in managing billing and insurance claims?

Patient Accounts Representatives often encounter challenges such as navigating complex insurance policies, resolving discrepancies in patient billing, and keeping up with frequent changes in healthcare regulations. Effective communication with patients, insurance companies, and healthcare providers is essential to clarify benefits, address denied claims, and ensure timely payment. Staying organized and detail-oriented helps representatives manage multiple accounts efficiently, reduce errors, and maintain a positive patient experience.
What states have the most Patient Accounts Rep jobs? States with the most job openings for Patient Accounts Rep jobs include:
What job categories do people searching Patient Accounts Rep jobs look for? The top searched job categories for Patient Accounts Rep jobs are:
Patient Accounts Rep jobs near you
Infographic showing various Patient Accounts Rep job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.
Patient Accounts Representative

Patient Accounts Representative

FirstHealth of the Carolinas, Inc.

Pinehurst, NC

$14.75 - $19.25/hr

Full-time

Re-posted 10 days ago

FirstHealth of the Carolinas rating

7.2

Company rating: 7.2 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

327th of 886 rated healthcare providers

Job description

Overview

The Patient Accounts Representative is responsible for delivering exceptional customer service in all interactions, handling patient account inquiries from patients, families, and insurance companies, and resolving concerns whenever possible. This role actively promotes MyChart usage, manages incoming calls with efficiency while maintaining low abandonment rates, and completes rotator tasks as scheduled. Additionally, the Patient Accounts Representative ensures accurate account status and insurance coverage updates to facilitate timely billing while addressing MyChart CRM requests daily.

Responsibilities

  • Provide superior customer service in all interactions

  • Answer telephone calls from patients, families, and insurance companies regarding patient accounts

  • Resolve patient concerns when possible and refer accounts for additional follow-up if needed

  • Promote MyChart usage with every call

  • Rotate out of the ACD System weekly to complete assigned rotator tasks

  • Maintain a minimum daily call handling rate of 48 calls per day

  • Keep abandoned call rate below 5%

  • Resolve all MyChart CRM requests daily and notify supervisor of any unresolved requests

  • Ensure correct account status based on obtained or received information

  • Add, remove, or resequence insurance coverages to ensure proper and timely billing

Qualifications

  • High school diploma required

  • Two years in a medical-related field preferred but not required

Additional Skills:

  • Basic office computer skills

  • Knowledge of health/medical insurance

  • Understanding of medical terminology

  • Basic proficiency in Microsoft Office Suite

  • Familiarity with email and calendar software

  • Strong attention to detail and prioritization skills

  • Effective time management to complete tasks efficiently

Employment Type: FULL_TIME

What FirstHealth of the Carolinas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About FirstHealth

Sourced by ZipRecruiter

FirstHealth of the Carolinas is a private, Not for Profit Health care Network Headquartered in Pinehurst, NC. Its 6,100 Employees serve 15 counties in the mid Carolinas. Licensed for four hospitals with 610 beds, FirstHealth demonstrates a commitment to treating the whole patient and providing Quality Health care for the entire Community especially those in need. FirstHealth’s organizational culture is guided by its Core Purpose and Core Values and is committed to Patient Safety, Quality and Performance Excellence.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Pinehurst, NC, US

Year founded

1995

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