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Associate Patient Account Representative Jobs (NOW HIRING)

lri

Patient Account Representative

Syracuse, NY

$23 - $25/hr

Liberty Resources is seeking a Patient Account Representative to support our Revenue Cycle Billing ... Associate's Degree preferred; and/or medical billing and collections training courses. High School ...

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How much do associate patient account representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for associate patient account representative in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Patient Account Representative, and why are they important?

To thrive as an Associate Patient Account Representative, you need a solid understanding of medical billing, insurance claims processing, and basic accounting principles, usually supported by a high school diploma or equivalent. Familiarity with billing software, electronic health records (EHR) systems, and knowledge of HIPAA regulations is often required. Strong attention to detail, problem-solving skills, and effective communication enhance your ability to resolve billing issues and interact with patients. These skills are crucial for ensuring accurate account management, timely payments, and positive patient experiences within healthcare organizations.

What are some common challenges faced by Associate Patient Account Representatives and how can they be managed?

Associate Patient Account Representatives often encounter challenges such as managing high volumes of patient inquiries, navigating complex insurance policies, and resolving billing discrepancies. Staying organized and maintaining clear communication with patients and insurance providers are key to overcoming these obstacles. Many organizations offer training and support systems to help representatives develop effective problem-solving skills and stay updated on policy changes. Building strong relationships with other departments, such as medical billing and customer service, can also help streamline the resolution of account issues.

What does an Associate Patient Account Representative do?

An Associate Patient Account Representative is responsible for managing and processing patient billing and payments in healthcare settings. They handle patient inquiries about bills, verify insurance coverage, resolve account discrepancies, and ensure accurate posting of payments. This role often requires strong communication skills, attention to detail, and knowledge of medical billing procedures. They also assist in following up on outstanding accounts and may coordinate with insurance companies or other departments to resolve billing issues.

What is the difference between Associate Patient Account Representative vs Medical Billing Specialist?

AspectAssociate Patient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; certification preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, verifying insurance, billing inquiriesProcessing insurance claims, coding, billing submissions

The Associate Patient Account Representative and Medical Billing Specialist roles share similar credentials and work environments, often collaborating within healthcare settings. While the representative focuses on managing patient accounts and addressing billing questions, the billing specialist primarily handles claim processing and coding. Both positions are essential for revenue cycle management and require knowledge of insurance procedures and healthcare billing practices.

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What are the most commonly searched types of Patient Account Representative jobs? The most popular types of Patient Account Representative jobs are:
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What job categories do people searching Associate Patient Account Representative jobs look for? The top searched job categories for Associate Patient Account Representative jobs are:
Associate Patient Account Representative jobs near you
Infographic showing various Associate Patient Account Representative job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

Patient Account Representative

lri

Syracuse, NY

$23 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Liberty Resources is seeking a Patient Account Representative to support our Revenue Cycle Billing Team


Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

What We Offer:

  • Competitive Compensation and Paid Time Off Package
  • Medical/Dental/Vision Coverage
  • 401(k) Retirement Savings Plan
  • Continuing Education Opportunities
  • PSLF Eligible
  • A Collaborative and Supportive Team Atmosphere
  • Family-Friendly Workplace

Patient Account Representative Position Summary:

The Patient Account Representative will work with patients to manage and recover outstanding balances as well as process and maintain Sliding Scale and Payment Plan agreements.

Patient Account Representative Job Responsibilities:

  • Manage inbound/outbound calls to discuss balances, explain statements, and negotiate payment options.
  • Collect and process patient payments
  • Review and process reduced fee applications (Sliding Scales)
  • Negotiate Payment Plans and discuss financial assistance options
  • Handle customer service issues and patient complaints
  • Proper documentation and record keeping of phone calls, patient contact, payment agreements, collections, etc.
  • Maintain month end reports and reconciliation processes
  • Apply patient payments to accounts
  • Complete approval and denial letters for reduced rates and payment plan patients, maintain tracking spreadsheet for reporting
  • Ensure patients understand their statements, properly answer or direct their questions
  • Work Aging Reports and make collection efforts on outstanding balances

Patient Account Representative Qualifications:

  • Associate’s Degree preferred; and/or medical billing and collections training courses. High School Diploma or equivalent required.
  • Work or Experience in a Medical Office setting
  • Problem solving skills and ability to review issues in real time while on calls with patients
  • NextGen EHR experience preferred but not required.
  • Excellent communication and organizational skills, as well as initiative and self-direction.
  • Proficient in data entry, word processing, database management, and spreadsheet applications (Microsoft Office)
  • Strong working knowledge of medical terminology.

 

Pay Rate: $23.00-$25.00 per hour

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

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