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Intake Manager Jobs (NOW HIRING)

Light Counseling

Intake Manager

Forest, VA · On-site

We are seeking an Intake Manager who is passionate about leading people, improving processes, and ensuring every prospective client experiences a compassionate, efficient, and welcoming first ...

New

Mosaic Pediatric Therapy

Intake Manager

Charlotte, NC · On-site

As the Intake Manager, you will lead the day-to-day operations of our Intake team serving as a professional and supportive "first contact" for prospective families seeking to begin their ABA therapy ...

LUX Infusion

Intake Manager

Las Vegas, NV · On-site

$70K - $80K/yr

We're looking for an Acute Intake Manager who wants their work to mean something-someone who brings care, accountability, and purpose to how referrals become treatments and how systems become ...

LUX Infusion

Intake Manager

Henderson, NV

$70K - $80K/yr

We're looking for an Acute Intake Manager who wants their work to mean something--someone who brings care, accountability, and purpose to how referrals become treatments and how systems become ...

Easterseals Florida

Intake Manager

Daytona Beach, FL · On-site

$18/hr

Job Type Full-time Description Pay rate will be $18.00 per hour Full-time position working 40 hours per week Easterseals Florida is hiring an experienced and detail-oriented Intake Manager to lead ...

UHS

Intake Manager

North Little Rock, AR · On-site

Under the direction of the Director of Intake, the Intake Manager assures smooth and orderly admissions into the hospital. Receives incoming admission inquiry calls, assesses patients for admission ...

City of New York

INTAKE MANAGER

Manhattan, NY · On-site

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-I, to function as an Intake Manager who will: - Manage a professional staff ...

City of New York

INTAKE MANAGER

Manhattan, NY · On-site

$90K - $100K/yr

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-I, to function as an Intake Manager who will: -Manage a professional staff responsible ...

UHS

Intake Manager

North Little Rock, AR · On-site

Under the direction of the Director of Intake, the Intake Manager assures smooth and orderly admissions into the hospital. Receives incoming admission inquiry calls, assesses patients for admission ...

UHS

Intake Manager

North Little Rock, AR

Under the direction of the Director of Intake, the Intake Manager assures smooth and orderly admissions into the hospital. Receives incoming admission inquiry calls, assesses patients for admission ...

FBT Gibbons LLP

Client Intake Manager

Indianapolis, IN · On-site

We are currently seeking a strategic and collaborative Client Intake Manager to lead the daily operations of the firm's Client Intake Department, ensuring the timely and accurate processing of new ...

Secretariat

Project Intake Manager

Atlanta, GA · On-site

The Project Intake Manager will act as a key liaison between Finance, Legal Operations (including Conflict Management), Billing, Project Management teams, Managing Directors, and senior leadership to ...

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Intake Manager information

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$35.5K

$66.9K

$109.5K

How much do intake manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for intake manager in the United States is $66,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $79,000.00 per year, depending on experience, location, and employer.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.
More about Intake Manager jobs
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What are the most commonly searched types of Intake jobs? The most popular types of Intake jobs are:
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Intake Manager jobs near you
Infographic showing various Intake Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $66,944 per year, or $32.2 per hour.

Intake Manager

Light Counseling

Forest, VA • On-site

Full-time

Medical, Retirement

Posted 2 days ago

New

Job description

JOIN A MISSION-DRIVEN PRACTICE THAT SERVES WITH PURPOSE
For more than 30 years, Light Counseling has served thousands of individuals, couples, and families across Virginia and beyond. We provide professional, confidential, distinctly Christian counseling grounded in clinical excellence and God's truth.
Our mission is simple: bring hope to the hopeless and healing to the hurting.
We are seeking an Intake Manager who is passionate about leading people, improving processes, and ensuring every prospective client experiences a compassionate, efficient, and welcoming first impression. This position combines direct client interaction with leadership responsibilities, overseeing the Intake team while actively participating in the intake process.
WHY JOIN LIGHT COUNSELING
  • Meaningful work that directly connects individuals and families with the care they need
  • Opportunity to lead and develop a high-performing intake team
  • Collaborative and supportive leadership environment
  • Mission-driven culture rooted in faith and service
  • Ability to shape processes, improve client experience, and drive operational excellence

CONFIDENTIALITY NOTICE
Employment with Light Counseling is confidential and adheres to all federal and state privacy laws and practices (including HIPAA). Employees are expected to exercise sound judgment, maintain discretion, and operate with independence, flexibility, and professionalism within the framework of company policies and procedures.
DUTIES AND RESPONSIBILITIES
Client Intake & Scheduling
  • Serve as an active member of the Intake team by handling incoming client inquiries via phone, email, and online requests
  • Conduct intake screenings and collect required demographic, insurance, and payment information
  • Schedule clients with the most appropriate providers based on specialty, availability, and clinical recommendations
  • Maintain accurate and timely documentation within the Electronic Health Record (EHR) system
  • Provide compassionate, professional service while helping prospective clients navigate the intake process

Leadership & Team Development
  • Lead, coach, and supervise the Intake Specialists while continuing to support daily intake operations
  • Train new team members and provide ongoing coaching, mentorship, and performance feedback
  • Foster a collaborative, client-centered culture focused on responsiveness, empathy, and excellence
  • Support employee development and encourage continuous learning and accountability

Operations & Performance Management
  • Develop, implement, and maintain an Intake Scorecard to monitor key performance indicators such as response times, conversion rates, appointment completion, and client satisfaction
  • Analyze intake data to identify trends, opportunities, and operational improvements
  • Recommend and implement process enhancements that improve efficiency and client experience
  • Ensure consistent intake workflows across all office locations and teletherapy services

Collaboration & Care Coordination
  • Partner with Clinical Directors and Site Leaders to ensure appropriate client placement
  • Collaborate with the Billing Manager to verify insurance eligibility and financial readiness
  • Work closely with the Client Care Manager to ensure seamless transitions between intake, scheduling, and ongoing client support
  • Coordinate with the Marketing Manager to optimize lead management, referral tracking, and HubSpot automation

Compliance & Documentation
  • Ensure compliance with HIPAA and all applicable federal and state privacy regulations
  • Oversee the accuracy and completeness of client records, insurance documentation, and intake information
  • Maintain high standards for documentation within the EHR and HubSpot platforms

Additional Responsibilities
  • Research and implement best practices for behavioral health intake operations
  • Support organizational initiatives and continuous quality improvement efforts
  • Perform other duties as assigned to support the mission and growth of Light Counseling

KNOWLEDGE, SKILLS, & ABILITIES
  • Strong leadership, coaching, and team development skills
  • Excellent communication and interpersonal abilities
  • Exceptional organizational and time management skills
  • Ability to balance direct client service with leadership responsibilities
  • Strong critical thinking and problem-solving abilities
  • Data-driven mindset with the ability to analyze performance metrics and identify improvement opportunities
  • Proficiency with Electronic Health Record (EHR) systems and CRM platforms, preferably HubSpot
  • Familiarity with insurance verification and behavioral health intake processes
  • Ability to maintain confidentiality while exercising sound judgment and professionalism
  • Ability to collaborate effectively across Clinical, Billing, Marketing, and Client Care departments
  • Comfortable working in a fast-paced environment while managing multiple priorities

MINIMUM QUALIFICATIONS
  • High School diploma or equivalent required
  • Associate's or Bachelor's degree in Psychology, Healthcare Administration, Business, or a related field preferred
  • Minimum of two years of experience in client intake, scheduling, client services, or healthcare administration
  • Previous experience leading, training, or supervising staff preferred
  • Strong computer proficiency and experience learning new software platforms

PREFERRED QUALIFICATIONS
  • Experience in a behavioral health, counseling, or healthcare setting
  • Experience with Electronic Health Record (EHR) systems
  • Experience using HubSpot or other CRM platforms
  • Knowledge of insurance verification and behavioral health documentation
  • Experience developing or managing performance metrics and operational reporting

BENEFITS
  • Competitive pay
  • 401(k) retirement plan with company match
  • Opportunities for professional growth and leadership development
  • Work in a supportive, collaborative, and purpose-driven environment
  • Participation in company events and mission-focused initiatives
  • On-site role supporting multiple locations and teletherapy operations

Apply