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Customer Engineer Jobs (NOW HIRING)

Cybercoders

Lead Customer Engineer

Santa Clara, CA · On-site

$95K - $150K/yr

Lead Customer Engineer Title: Lead Customer Engineer Location: Santa Clara, CA Compensation: $95K-$150K (DOE) Position Overview We are seeking a technical and customer-focused Lead Customer Engineer ...

New

Vianai Systems

Customer Engineer (Remote)

Palo Alto, CA · Remote

$140K - $180K/yr

Our ideal Customer Engineer is hands-on, collaborative, self-motivated, and innovative. We hope you are as excited as we are to create human-centered AI products poised for rapid growth and adoption.

Harness

OR · Hybrid

Position Summary We are looking for Staff Software Engineer [ Customer Facing ] for our customer engineering team-it is a high-impact hybrid where hardcore DevOps/SRE problem-solving meets hands-on ...

BCforward

Customer Engineer 4

Rocky Hill, CT · On-site

$16/hr

Position - Customer Engineer 4 Minimum Wage to Contractor: $16.00 Duration: 4 months Location: Rocky Hill CT This is an 8 AM to 5 PM Monday thru Friday position. The duration is from now thru the end ...

Harness

OR · Hybrid

$104K - $143K/yr

Position Summary We are looking for Senior Software Engineer [ Customer Facing ] for our customer engineering team-it is a high-impact hybrid where hardcore DevOps/SRE problem-solving meets hands-on ...

Amat

Customer Engineer Manager III

Manassas, VA · On-site

$88K - $121K/yr

Performs regular customer visits. Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary ...

Harness

Senior Customer Engineer

$107K - $146K/yr

Position Summary We are looking for Senior Software Engineer [ Customer Facing ] for our customer engineering team-it is a high-impact hybrid where hardcore DevOps/SRE problem-solving meets hands-on ...

Armada

OR

Role Overview The Customer Solutions Engineer, Atlas for AMER owns the post-deployment technical success of Armada's Atlas customers across North America. It is a hands-on technical role centered on ...

Armada

OR · On-site

Role Overview The Customer Solutions Engineer, Atlas for AMER owns the post-deployment technical success of Armada's Atlas customers across North America. It is a hands-on technical role centered on ...

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Customer Engineer information

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$78.6K

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How much do customer engineer jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

How does a Customer Engineer typically collaborate with sales and product teams to address client needs?

Customer Engineers play a crucial role in bridging the gap between clients and internal teams. They often join sales representatives during client meetings to provide technical expertise, clarify product capabilities, and address technical concerns in real time. Additionally, they work closely with product teams to relay customer feedback, suggest improvements, and stay updated on new features or releases. This collaboration ensures that customer requirements are met efficiently, and that both pre-sales and post-sales technical support are aligned with the company's offerings.

What are Customer Engineers?

Customer Engineers are technical professionals who provide support, installation, maintenance, and troubleshooting services for a company's products or systems, often directly at customer sites. They act as a bridge between the company and its clients, ensuring that technical issues are resolved swiftly and customer satisfaction is maintained. Customer Engineers may work in various industries, such as IT, manufacturing, or electronics, and are often responsible for training clients on product usage. Their role requires strong technical knowledge, communication skills, and the ability to solve problems efficiently.

What is the difference between Customer Engineer vs Technical Support Engineer?

AspectCustomer EngineerTechnical Support Engineer
Required CredentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, Microsoft are commonAssociate or bachelor's degree; certifications like CompTIA, Cisco, or vendor-specific certifications
Work EnvironmentCustomer sites, offices, or remote; involved in pre-sales, deployment, and post-sales supportCall centers, support centers, or remote; focused on troubleshooting and issue resolution
Employer & Industry UsageTech companies, networking firms, cloud providers; involved in client solutions and technical consultingIT service providers, hardware/software vendors; primarily troubleshooting and support roles

In summary, Customer Engineers typically have a broader role involving pre-sales, deployment, and ongoing support, often working directly with clients and requiring certifications in networking or cloud technologies. Technical Support Engineers focus mainly on troubleshooting and resolving technical issues, usually within support centers. Both roles require technical certifications but differ in scope and work environment.

What are the key skills and qualifications needed to thrive as a Customer Engineer, and why are they important?

To thrive as a Customer Engineer, you need a strong background in technical troubleshooting, systems integration, and relevant industry knowledge, often supported by a degree in computer science or engineering. Familiarity with operating systems, cloud platforms, networking tools, and certifications such as CompTIA, Microsoft, or Cisco are typically required. Excellent problem-solving abilities, communication, and customer service skills distinguish top performers in this role. These competencies ensure you can effectively resolve complex technical issues while delivering a positive client experience.
More about Customer Engineer jobs
What cities are hiring for Customer Engineer jobs? Cities with the most Customer Engineer job openings:
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Who are the top companies hiring for Customer Engineer jobs? The top employers for Customer Engineer jobs are:
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Customer Engineer jobs near you
Infographic showing various Customer Engineer job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Lead Customer Engineer

Lead Customer Engineer

Cybercoders

Santa Clara, CA • On-site

$95K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Lead Customer Engineer

Title: Lead Customer Engineer

Location: Santa Clara, CA

Compensation: $95K-$150K (DOE)
Position Overview
We are seeking a technical and customer-focused Lead Customer Engineer to drive complex, high-impact customer engagements. The role combines hands-on engineering with leadership: you will design, deploy, and optimize solutions involving interconnects, connectors, servers, and storage while coordinating cross-functional teams and ensuring successful outcomes for strategic customers.
Key Responsibilities

  • Lead technical engagements with enterprise customers from discovery through design, implementation, and operational handover.
  • Design and validate architectures that integrate interconnects, connectors, server platforms, and storage systems to meet performance, resilience, and scalability requirements.
  • Perform hands-on deployment, configuration, and troubleshooting of hardware and firmware components including network interconnects and physical connectors.
  • Collaborate with sales, solutions architects, product engineering, and support to produce clear technical proposals, statements of work, and implementation plans.
  • Develop and maintain runbooks, diagrams, test plans, and documentation to ensure repeatable, reliable deployments and effective knowledge transfer.
  • Mentor and coach customer engineers and field teams, driving technical excellence and continuous improvement across projects.
  • Lead post-deployment activities including health checks, performance tuning, incident resolution, and escalation management.
  • Serve as the customers trusted advisor, translating technical tradeoffs into clear business outcomes and guiding adoption of best practices and standards.
  • Stay current with industry trends and vendor product roadmaps; contribute feedback to product teams and recommend enhancements based on customer experience.

Qualifications

  • Bachelors degree in Computer Science, Electrical Engineering, Information Technology, or equivalent experience; advanced degree preferred.
  • 2+ years of hands-on experience in customer-facing engineering roles or field engineering
  • Deep technical knowledge of interconnect technologies and physical connectors (for example Ethernet, Fibre Channel, SAS, NVMe-oF, and their connector types) and experience integrating them with server and storage platforms.
  • Proven experience with server hardware, storage arrays, SAN/NAS architectures, and associated firmware and management software.
  • Strong troubleshooting skills across hardware, firmware, and networking layers; able to diagnose complex cross-domain issues in multi-vendor environments.
  • Experience creating architecture designs, implementation plans, test procedures, and operational runbooks for enterprise deployments.
  • Scripting or automation experience (Python, PowerShell, Ansible or similar) to automate validation, testing, and operational tasks.
  • Excellent verbal and written communication skills with a track record of presenting to technical and executive stakeholders.

  • Willingness to travel to customer sites as required and to work flexible hours during critical deployments and escalations

Benefits

  • Medical, Vision, Dental
  • 401k
- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 07/01/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter .  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
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About CyberCoders

Sourced by ZipRecruiter

CyberCoders is a cutting-edge recruiting firm headquartered in Irvine, CA, US. The company operates within the technology industry, specializing in connecting talented professionals with suitable positions across a variety of sectors. Offering a broad spectrum of services, CyberCoders uses innovative, data-driven strategies and a proprietary matching technology to pair candidates with suitable job openings. Since its inception in 1999, CyberCoders has distinguished itself as an industry trailblazer. The company's mission is to deliver effective talent solutions, thus enabling both businesses and workers to achieve their goals.

Industry

Technology, communication and media

Company size

51 - 200 Employees

Headquarters location

Irvine, CA, US

Year founded

1999

Social media

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