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Customer Satisfaction Engineer Jobs (NOW HIRING)

kubota

Customer Satisfaction Representative

Grapevine, TX · On-site +1

$14.75 - $20/hr

... engineering excellence, product durability, and a strong commitment to supporting the people who ... About the Role As a Customer Satisfaction Representative, you will serve as a trusted point of ...

kubota

Customer Satisfaction Representative

Grapevine, TX · On-site +1

$14.75 - $20/hr

... engineering excellence, product durability, and a strong commitment to supporting the people who ... About the Role As a Customer Satisfaction Representative, you will serve as a trusted point of ...

Kubota

Customer Satisfaction Representative

Grapevine, TX · On-site

$14.75 - $20/hr

... engineering excellence, product durability, and a strong commitment to supporting the people who ... About the Role As a Customer Satisfaction Representative, you will serve as a trusted point of ...

OpenEye

Service Reliability Engineer

Liberty Lake, WA · On-site

$80K - $110K/yr

Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions. * Champion operational excellence, reliability, and quality throughout the ...

OpenEye

Service Reliability Engineer

Liberty Lake, WA · On-site

$80K - $110K/yr

Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions. * Champion operational excellence, reliability, and quality throughout the ...

Reltio

Customer Engineer

Redwood City, CA · On-site

Job Summary: Customer Engineer provides expert technical support to high-value customers, and ... They also play a key role in sharing knowledge to enhance overall customer satisfaction and product ...

Phantom Staffing

Sales Engineer

Twinsburg, OH

Support customers after the sale by working with engineering and manufacturing teams to resolve issues and ensure customer satisfaction. Engineering & Proposal Support * Work closely with engineering ...

Materion

Customer Quality Engineer

Newton, MA

Identify opportunities for process improvements and contribute to initiatives aimed at enhancing product quality and customer satisfaction. Qualifications: * Bachelor's degree in engineering (ie ...

ORANGE EV LLC

Customer Quality Engineer

Kansas City, KS · On-site

Customer Quality Engineer Join Orange EV, a fast-growing manufacturer of electric vehicles that are ... Track and report key quality metrics related to customer satisfaction and defect rates. * Support ...

BArdor

Customer Quality Engineer (CQE)

South Lyon, MI · On-site

... class customer satisfaction. The CQE works closely with Manufacturing, Engineering, Program Management, Supplier Quality, Operations, and Sales to ensure products consistently meet customer ...

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Customer Satisfaction Engineer information

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How much do customer satisfaction engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer satisfaction engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is a Customer Satisfaction Engineer?

A Customer Satisfaction Engineer is a professional responsible for ensuring that clients are satisfied with a company's products or services, often by addressing technical issues, gathering feedback, and implementing improvements. They work closely with customers to resolve problems, provide technical support, and relay customer insights to internal teams. Their goal is to enhance the overall customer experience and foster long-term relationships. This role often requires strong communication, problem-solving skills, and technical knowledge related to the company's offerings.

What is the difference between Customer Satisfaction Engineer vs Customer Support Specialist?

AspectCustomer Satisfaction EngineerCustomer Support Specialist
Required CredentialsTypically a degree in engineering, IT, or related field; certifications in customer service or technical supportHigh school diploma or equivalent; certifications in customer service or product knowledge often preferred
Work EnvironmentTechnical environments, often collaborating with product and engineering teamsCustomer service centers, call centers, or online support channels
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturers
Common Search & Comparison IntentUnderstanding technical and customer-focused roles in product support

The main difference is that Customer Satisfaction Engineers focus on technical support and improving customer experience through engineering solutions, while Customer Support Specialists handle general customer inquiries and issue resolution. Both roles aim to enhance customer satisfaction but differ in technical complexity and scope.

How does a Customer Satisfaction Engineer typically collaborate with other departments to resolve client issues?

Customer Satisfaction Engineers frequently work cross-functionally, acting as a bridge between customers and internal teams such as product development, quality assurance, and technical support. They gather client feedback and relay technical concerns to relevant departments, ensuring swift resolution of issues while keeping clients informed throughout the process. This collaborative approach not only helps address immediate problems but also contributes to long-term product or service improvements. Effective communication and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Engineer?

To thrive as a Customer Satisfaction Engineer, you need a solid background in technical troubleshooting, customer support, and product knowledge, often supported by a degree in engineering or a related field. Familiarity with CRM platforms, ticketing systems, and diagnostic tools is typically required, along with relevant certifications such as ITIL or Six Sigma. Excellent communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills ensure prompt and effective resolution of customer issues, driving positive experiences and fostering long-term client relationships.
More about Customer Satisfaction Engineer jobs
What job categories do people searching Customer Satisfaction Engineer jobs look for? The top searched job categories for Customer Satisfaction Engineer jobs are:
Customer Satisfaction Engineer jobs near you
Infographic showing various Customer Satisfaction Engineer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $111,552 per year, or $53.6 per hour.

Customer Satisfaction Representative

kubota

Grapevine, TX • On-site, Remote

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Company Overview

Kubota Tractor Corporation (KTC) is a market leader in agricultural, construction, turf, and utility equipment, recognized for engineering excellence, product durability, and a strong commitment to supporting the people who build and sustain communities across North America.

About the Role

As a Customer Satisfaction Representative, you will serve as a trusted point of contact for customers, providing empathetic support and guiding cases through resolution. This is a non-traditional call center role focused on problem-solving, case management, and collaboration with internal teams and dealerships to deliver a positive customer experience.

This role serves as an entry point to a rewarding career within our organization. Designed to build foundational skills and broad business knowledge, it provides opportunities for professional growth and development while preparing employees for future advancement through internal career pathways across the company.

 

What You’ll Do 
This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: 

  • This role will serve as the main point of contact in the customer satisfaction department including taking customer calls, emails and resolving customer concerns.
  • Connection – Ensure dealer have a connected Kubota Service Experience.
  • Development – Grow the ability of the dealer to provide the local markets best service experience for end customers.
  • Training – Dealers able to enhance skills through knowledge / information from Kubota University.
  • Relies on independent decision-making and problem solving to complete job tasks.
  • Support dealers and Kubota division personnel on customer survey system.
  • Support Service Strategy efforts through customer campaign action calls.
  • Help grow the Extended Warranty business by actively marketing the program over the phone.
  • Additional duties assigned by management.

 

What We Are Looking For

  • Associate degree preferred; equivalent education and relevant experience will be considered.
  • Two (2) or more years of customer service or call center experience preferred.
  • Strong problem-solving skills with the ability to identify issues and provide effective solutions.
  • Excellent customer service and relationship-building skills, with a commitment to delivering a positive customer experience.
  • Strong verbal and written communication skills, with the ability to interact professionally with customers and team members.

Physical Requirements 
Must possess sufficient mobility and physical reflexes to function effectively in an office environment and perform the duties outlined above.

 

Comprehensive Benefits Package

  • Health & Wellness Benefits — Medical, dental, and vision coverage; company-paid life and disability insurance; Health Savings Account (HSA); Flexible Spending Accounts (FSA); and Employee Assistance Program (EAP).
  • Financial Security — 401(k) plan with company match and discretionary profit-sharing contribution, plus optional supplemental life insurance.
  • Paid Time Off & Leave Programs — Vacation, sick time, paid holidays, parental leave, and additional leave options.
  • Work–Life Balance — Flexible scheduling, remote/hybrid work opportunities (where applicable), Employee Assistance Program (EAP), and pet benefits.
  • Professional Development — Training programs, tuition assistance, professional certifications, and career advancement opportunities.
  • Employee Perks & Wellness — Employee product discounts, wellness initiatives, recognition programs, and company-sponsored events.

 

Disclaimer
This job description outlines the general nature and level of work expected for this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Management reserves the right to modify responsibilities or designate additional essential functions at any time.

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