ZipRecruiter

Log In

1

Customer Satisfaction Engineer Jobs (NOW HIRING)

OpenEye

Service Reliability Engineer

Liberty Lake, WA · On-site

$80K - $110K/yr

Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions. * Champion operational excellence, reliability, and quality throughout the ...

OpenEye

Service Reliability Engineer

Liberty Lake, WA · On-site

$80K - $110K/yr

Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions. * Champion operational excellence, reliability, and quality throughout the ...

Reltio

Customer Engineer

Austin, TX

Job Summary: Customer Engineer provides expert technical support to high-value customers, and ... They also play a key role in sharing knowledge to enhance overall customer satisfaction and product ...

Reltio

Customer Engineer

Austin, TX · On-site

Job Summary: Customer Engineer provides expert technical support to high-value customers, and ... They also play a key role in sharing knowledge to enhance overall customer satisfaction and product ...

Reltio

Customer Engineer

Redwood City, CA

Job Summary: Customer Engineer provides expert technical support to high-value customers, and ... They also play a key role in sharing knowledge to enhance overall customer satisfaction and product ...

Reltio

Customer Engineer

Austin, TX

Job Summary: Customer Engineer provides expert technical support to high-value customers, and ... They also play a key role in sharing knowledge to enhance overall customer satisfaction and product ...

PPG

Customer Quality Engineer

Cleveland, OH

The CQE plays a critical role in maintaining customer satisfaction, compliance with quality ... Bachelor's degree in Engineering, Quality, or a related technical discipline, or equivalent ...

Materion

Customer Quality Engineer

Newton, MA · On-site

Identify opportunities for process improvements and contribute to initiatives aimed at enhancing product quality and customer satisfaction. Qualifications: * Bachelor's degree in engineering (ie ...

ORANGE EV LLC

Customer Quality Engineer

Kansas City, KS · On-site

Customer Quality Engineer Join Orange EV, a fast-growing manufacturer of electric vehicles that are ... Track and report key quality metrics related to customer satisfaction and defect rates. * Support ...

next page

Showing results 1-20

People also search for

All JobsCustomer Satisfaction Engineer Jobs

Customer Satisfaction Engineer information

See salary details

$25

$53

$76

How much do customer satisfaction engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer satisfaction engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is a Customer Satisfaction Engineer?

A Customer Satisfaction Engineer is a professional responsible for ensuring that clients are satisfied with a company's products or services, often by addressing technical issues, gathering feedback, and implementing improvements. They work closely with customers to resolve problems, provide technical support, and relay customer insights to internal teams. Their goal is to enhance the overall customer experience and foster long-term relationships. This role often requires strong communication, problem-solving skills, and technical knowledge related to the company's offerings.

What is the difference between Customer Satisfaction Engineer vs Customer Support Specialist?

AspectCustomer Satisfaction EngineerCustomer Support Specialist
Required CredentialsTypically a degree in engineering, IT, or related field; certifications in customer service or technical supportHigh school diploma or equivalent; certifications in customer service or product knowledge often preferred
Work EnvironmentTechnical environments, often collaborating with product and engineering teamsCustomer service centers, call centers, or online support channels
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturers
Common Search & Comparison IntentUnderstanding technical and customer-focused roles in product support

The main difference is that Customer Satisfaction Engineers focus on technical support and improving customer experience through engineering solutions, while Customer Support Specialists handle general customer inquiries and issue resolution. Both roles aim to enhance customer satisfaction but differ in technical complexity and scope.

How does a Customer Satisfaction Engineer typically collaborate with other departments to resolve client issues?

Customer Satisfaction Engineers frequently work cross-functionally, acting as a bridge between customers and internal teams such as product development, quality assurance, and technical support. They gather client feedback and relay technical concerns to relevant departments, ensuring swift resolution of issues while keeping clients informed throughout the process. This collaborative approach not only helps address immediate problems but also contributes to long-term product or service improvements. Effective communication and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Engineer, and why are they important?

To thrive as a Customer Satisfaction Engineer, you need a solid background in technical troubleshooting, customer support, and product knowledge, often supported by a degree in engineering or a related field. Familiarity with CRM platforms, ticketing systems, and diagnostic tools is typically required, along with relevant certifications such as ITIL or Six Sigma. Excellent communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills ensure prompt and effective resolution of customer issues, driving positive experiences and fostering long-term client relationships.

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace often reach or exceed a $300,000 annual salary, especially with experience, advanced skills, and in high-demand industries. Roles involving leadership, specialized technical expertise, or working in competitive markets tend to offer higher compensation packages.
More about Customer Satisfaction Engineer jobs
What job categories do people searching Customer Satisfaction Engineer jobs look for? The top searched job categories for Customer Satisfaction Engineer jobs are:
Customer Satisfaction Engineer jobs near you
Infographic showing various Customer Satisfaction Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $111,552 per year, or $53.6 per hour.
Customer Satisfaction Survey Phone Rep - Wixom, Michigan

Customer Satisfaction Survey Phone Rep - Wixom, Michigan

Onset Marketing LLC

Wixom, MI • On-site

$17.50/hr

Part-time

Posted 7 days ago

Job description

Customer Satisfaction Phone Rep - work from home or office

We are growing and looking for good people.
Call current business customers to conduct satisfaction surveys and schedule follow-up meetings.

Full flexibility of schedule within normal business hours. Work from home or in our Wixom, Michigan office.
We provide full training and support.
Previous calling experience helpful but not essential. Ideal candidates possess an upbeat, positive and enthusiastic attitude, have excellent business communication skills, and work well independently.

Job features: Flexible work schedule, part/full time, excellent team members, full training and support

We have several positions available which utilize: Customer Satisfaction Surveys, Customer engagement, Sales customer service, Outbound phone work / phone skills, Client prospecting, Sales leads, Lead generation, Business conversation skills, Business communications, Marketing and sales.


Onset Marketing is a Wixom, Michigan based marketing firm that provides marketing and sales lead generation services. Our customers include manufacturers, business service, business insurance, and engineering design firms.
www.OnsetMarketing.com
Apply Today!

Company Description

Onset Marketing is a 21-year old Wixom, Michigan based marketing firm that provides business strategic marketing, customer satisfaction services, and sales lead generation services focused on creating new sales opportunities for our clients.