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Customer Engineering Services Jobs (NOW HIRING)

Advantest

Customer Engineering Escalation

San Jose, CA · On-site

The Customer Engineer Escalation position plays a critical role as a member of assigned Global Customer Service Teams for AAI-based accounts. The person taking on this role will be expected to ...

Rain

Customer Engineering Lead

New York, NY · On-site

$50K/yr

About the role As a Customer Engineering Lead, you'll manage the customer-facing arm of our ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

Tailscale

Team Lead, Customer Engineering

You will manage daily operations for a team of 8-10 Customer Engineers, ensuring world-class service for our APAC users while helping to provide follow the sun coverage for our global customer base.

CCJ & Associates, LLC

$17.75 - $22.50/hr

The Engineering Services Coordinator works closely with customers, project managers, field personnel, and internal stakeholders to ensure projects are executed efficiently and customers receive a ...

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All JobsCustomer Engineering Services Jobs

Customer Engineering Services information

See salary details

$39K

$78.6K

$108.5K

How much do customer engineering services jobs pay per year?

As of Jun 29, 2026, the average yearly pay for customer engineering services in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Engineering Services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

How does a Customer Engineering Services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What are Customer Engineering Services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.
More about Customer Engineering Services jobs
What cities are hiring for Customer Engineering Services jobs? Cities with the most Customer Engineering Services job openings:
What states have the most Customer Engineering Services jobs? States with the most job openings for Customer Engineering Services jobs include:
What job categories do people searching Customer Engineering Services jobs look for? The top searched job categories for Customer Engineering Services jobs are:
Customer Engineering Services jobs near you
Infographic showing various Customer Engineering Services job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 88% Full Time, 4% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Quality Support Specialist (QSS) - Amarillo, TX

Quality Support Specialist (QSS) - Amarillo, TX

Customer Engineering Services

Coppell, TX

$25 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Join Our Team as a Quality Support Specialist (QSS)!

About CES:
Customer Engineering Services, LLC (CES) is a provider of Technical Services, specializing in product installation, preventative maintenance, on-site repairs, and helpdesk support for clients with inventory throughout the U.S. We currently have an exciting career opportunity for Quality Support Specialist.

As a Quality Support Specialist, you will play a vital role in assisting Walmart Associates and Management with directives from the Walmart Home Office and Fujifilm management. Your goal will be to ensure their customers' photo commitments are met with superior quality. You’ll promote quality awareness, provide training, and support operational excellence while fostering strong relationships within your assigned region.

Key Responsibilities:
  • Quality & Training Support:
    • Promote quality awareness with Walmart Management and Associates through operational and maintenance training of photo equipment and operations
    • Conduct store visits to provide training, certification, and ongoing support
  • Data Analysis & Improvement:
    • Review year-over-year sales trends, compare them to national averages, and identify areas for improvement
    • Work cross-functionally to improve program efficiencies and effectiveness
  • Relationship Management:
    • Build and maintain relationships within the assigned region by consistently engaging Market Managers using structured and approved methods
    • Provide updates, reports, and assistance to drive business goals
  • Technical Support:
    • Troubleshoot and diagnose photo equipment hardware and software issues, recommending appropriate corrective actions or services
    • Repair escalated service issues effectively and efficiently
  • Leadership & Collaboration:
    • Promote cross-team communication and foster a team-oriented environment at all levels of CES
    • Intervene in conflicts to improve communication, diffuse tension, and resolve problems
  • Administrative & Safety Compliance:
    • Meet all administrative deadlines and follow proper safety procedures at all times
    • Perform other related duties as assigned

Qualifications:

  • High School Diploma or GED required; 3–5 years of equivalent work experience in field service
  • Proficient with Google Business Services (Google Mail, Drive, Docs, Sheets) and Microsoft Office (Word, Excel)
  • Strong leadership and teamwork abilities
  • Excellent communication skills (verbal and written)
  • Effective time management and organizational skills
  • Experience managing client needs and working in high-pressure environments
  • Self-motivated with the ability to follow directions and work independently
  • Knowledge transfer skills and experience mentoring or training less experienced technicians
Working Conditions:
  • Primarily works in customer locations across a large geographical territory
  • Home office work for reviewing reports and planning territory visits
  • Ability to work evenings and weekends as needed
Physical Requirements:
  • Frequent standing, walking, stooping, kneeling, crouching, or crawling
  • Occasionally required to sit and climb or balance
  • Must lift and move equipment weighing up to 50 lbs
  • Use of ladders and limited workspace scenarios may be required
  • Extensive driving to client locations; visual acuity required for operating motor vehicles
Benefits and Perks:
  • Competitive Salary
  • Company-Paid Vehicle Provided
  • Comprehensive Insurance Offerings: Health, Dental, and Vision
  • 401(k) Matching Program
  • Company-Provided Tool Kit, Cell Phone, and Laptop
  • Company Credit Card
  • Paid Short-Term/Long-Term Disability
  • Paid Life Insurance Policy
  • Paid Time Off (PTO)

Customer Engineering Services is an Equal Opportunity Employer.
CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Apply today to join our team!

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