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Customer Engineering Services Jobs (NOW HIRING)

Advantest

Customer Engineering Escalation

San Jose, CA · On-site

The Customer Engineer Escalation position plays a critical role as a member of assigned Global Customer Service Teams for AAI-based accounts. The person taking on this role will be expected to ...

Advantest

Customer Engineering Escalation

San Jose, CA · On-site

The Customer Engineer Escalation position plays a critical role as a member of assigned Global Customer Service Teams for AAI-based accounts. The person taking on this role will be expected to ...

Patch My PC

Manager, Customer Engineering

$130K - $160K/yr

We are seeking a Manager, Customer Engineering who is based on the East Coast or is able to work ... excellent service * Serve as the Voice of the Customer internally and drive initiatives to ...

Patch My PC

Manager, Customer Engineering

Charleston, WV · Remote

$130K - $160K/yr

As the Manager, Customer Engineering , you will lead a high performing team of Customer Engineers ... excellent service * Serve as the Voice of the Customer internally and drive initiatives to ...

Anyscale, Inc

Head of Customer Engineering

San Francisco, CA · On-site

$315K - $375K/yr

... customer self-service, and leverage automation, diagnostics, and engineering best practices to ... improve both the customer experience and the product over time. As opportunities arise, your team ...

Rain

Customer Engineering Lead

New York, NY · On-site

$50K/yr

About the role As a Customer Engineering Lead, you'll manage the customer-facing arm of our ... Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support ...

CCJ & Associates, LLC

$17.75 - $22.50/hr

The Engineering Services Coordinator works closely with customers, project managers, field personnel, and internal stakeholders to ensure projects are executed efficiently and customers receive a ...

Bergkamp Inc

Engineering Services Manager

Salina, KS · On-site

$115 - $135/hr

Support Customer Care on field issues and repairs. Skills: The Engineering Services Manager will ... utilize technical expertise to analyze and resolve complex engineering challenges daily, ensuring ...

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All JobsCustomer Engineering Services Jobs

Customer Engineering Services information

See salary details

$39K

$78.6K

$108.5K

How much do customer engineering services jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer engineering services in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are the key skills and qualifications needed to thrive as a customer engineering services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

How does a customer engineering services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What is customer engineering services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.
More about Customer Engineering Services jobs
What cities are hiring for Customer Engineering Services jobs? Cities with the most Customer Engineering Services job openings:
What states have the most Customer Engineering Services jobs? States with the most job openings for Customer Engineering Services jobs include:
What job categories do people searching Customer Engineering Services jobs look for? The top searched job categories for Customer Engineering Services jobs are:
Customer Engineering Services jobs near you
Infographic showing various Customer Engineering Services job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Field Service Technician - Electromechanical Equipment (TSR) - San Antonio, TX

Customer Engineering Services

Coppell, TX

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Join Our Team as a Technical Service Representative (TSR)!

Field-Based | Company Vehicle Provided | $1,500 Sign-On Bonus

Customer Engineering Services (CES) is seeking a hands-on, mechanically inclined Technical Service Representative (TSR) to support electromechanical equipment at customer locations throughout an assigned territory.

If you enjoy working independently, solving mechanical problems on-site, driving to different locations daily, and being the person customers rely on to keep equipment running, this role is for you.

$1,500 Sign-On Bonus

We are offering a $1,500 sign-on bonus for qualified candidates (Payout terms apply).

What This Role Looks Like

As a TSR, you will:

  • Travel daily within your assigned territory using a company-provided vehicle
  • Diagnose and repair electromechanical equipment failures on-site
  • Perform preventive maintenance and emergency service calls
  • Install and remove equipment as needed
  • Implement engineering updates and modifications
  • Train customers on proper equipment operation
  • Complete accurate daily time, expense, and service reporting
  • Manage parts usage and inventory
  • Build strong working relationships with customer personnel

This role requires someone comfortable working independently, managing their own schedule, and adapting to changing service needs.

This Role Is a Great Fit If You:
  • Like working with your hands
  • Enjoy troubleshooting mechanical problems
  • Prefer being on the road rather than behind a desk
  • Can manage your own workload and stay organized
  • Thrive in a customer-facing, service-driven environment
  • Are flexible and adaptable to daily schedule changes
What We’re Looking ForRequired:
  • High School Diploma or GED
  • Valid driver’s license with a good motor vehicle record
  • Willingness to travel daily and occasionally work extended hours
  • Ability to lift and carry up to 50 lbs
  • Comfort working in customer-facing environments
Preferred:
  • Technical school training OR
  • 1–3 years of experience working with electromechanical equipment, machinery, or mechanical systems
  • Experience using tools and diagnosing mechanical or electrical issues
  • Basic computer skills for reporting and mobile device usage
Working Conditions
  • Extensive driving across a large geographic territory
  • Frequent standing, kneeling, crouching, and lifting
  • Maneuvering equipment in confined spaces
  • Weekend or overtime support as business needs require
  • Outdoor and indoor customer environments
What CES Provides

We equip our TSRs for success:

  • Company vehicle
  • Tool kit
  • Cell phone
  • Laptop
  • Company credit card
  • Paid Time Off (vacation, sick time, holidays)
  • Medical, Dental, and Vision Insurance
  • Company-paid Life and Disability Insurance
  • 401(k) with company match
Why Join CES?

At CES, our Technical Service Representatives are the face of our service organization. You will have autonomy, leadership support, and the opportunity to build long-term customer relationships while developing your technical skills.

We are an Equal Opportunity Employer and are committed to creating a workplace where all employees are respected and supported.

Ready to Get Started?

If you’re looking for a field-based, hands-on technical role with independence, variety, and a strong support structure, apply today at cesservice.com.

Become part of what works at CES.

Apply