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Customer Engineering Services Jobs in Oregon (NOW HIRING)

Harness

Customer Engineer I

OR · Remote

$75K - $80K/yr

... our Customer Engineering team. This is a remote role that combines community-level front-end ... Service Integration, and Data Exchange. * Experience working directly with customers to ...

Milegon LLC

Test Development Engineer

Canby, OR

... services (EMS) partner with more than 70 years of experience helping customers bring innovative products to market. We support leading industrial and technology companies through engineering ...

Amat

Customer Engineer

Hillsboro, OR · On-site

$37 - $51.20/hr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... If you want to push the boundaries of materials science and engineering to create next generation ...

Chainguard

OR

$130K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact ... Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering ...

Chainguard

OR

$160K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact ... Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering ...

Chainguard

OR · On-site

$160K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact ... Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering ...

Kla

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA

Customer Support Engineer

Hillsboro, OR · On-site

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Chainguard

OR

$160K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact ... Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering ...

Chainguard

OR

$160K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact ... Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

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Showing results 1-20

All JobsCustomer Engineering Services JobsCustomer Engineering Services Jobs in Oregon

Customer Engineering Services information

See Oregon salary details

$41.2K

$83.1K

$114.7K

How much do customer engineering services jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer engineering services in Oregon is $83,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $95,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are the key skills and qualifications needed to thrive as a customer engineering services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

How does a customer engineering services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What is customer engineering services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.
What are popular job titles related to Customer Engineering Services jobs in Oregon? For Customer Engineering Services jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Engineering Services jobs in Oregon look for? The top searched job categories for Customer Engineering Services jobs in Oregon are:
What cities in Oregon are hiring for Customer Engineering Services jobs? Cities in Oregon with the most Customer Engineering Services job openings:
Customer Engineering Services jobs near you
Infographic showing various Customer Engineering Services job openings in Oregon as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,070 per year, or $39.9 per hour.

Customer Engineer I

Harness

OR • Remote

$75K - $80K/yr

Full-time

Medical

Re-posted 22 days ago

Job description

Position Summary

We are looking for a Customer Experience Engineer to join our Customer Engineering team. This is a remote role that combines community-level front-end support with a highly technical DevOps role.  We are looking for enthusiastic individuals to be at the forefront of Harness' tools and troubleshooting.

You'll work directly with enterprise and PLG customers to troubleshoot issues in a variety of cloud technologies, including all Cloud Providers, Git, and Harness' security and test products.  Working alongside experienced engineers, you'll help customers resolve technical problems, escalate issues, and direct the flow of issues within the organization, while managing advanced cloud SaaS solutions in the process

Beyond troubleshooting, you'll help improve internal tooling, automation, and AI-powered utilities to enable our Customer Engineering organization to work more efficiently. There is plenty of opportunity to improve processes at Harness through both traditional and AI-driven workflows.  You'll have opportunities to build workflows and functions that improve both the customer and engineer experience.

This is an excellent opportunity for customer support professionals who want to drive communities and long-term solutions forward while working directly with customers.

About the role

Customer Troubleshooting & Technical Resolution

  • Troubleshoot customer issues in Tier Three help desk issues, for Community and PLG customers in Harness 
  • Investigate deployment failures, pipeline issues, networking problems, runner connectivity, and infrastructure configuration.
  • Participate in customer troubleshooting sessions through video calls, screen sharing, and remote debugging.
  • Analyze logs, metrics, and monitoring data to identify root causes.
  • Read source code when needed to better understand product behavior and assist with issue investigation.
  • Escalate complex issues appropriately while gathering high-quality diagnostic information for Engineering.
  • Document findings, reproduction steps, and resolutions to improve future support processes

Customer Engagement

  • Work directly with enterprise customers throughout troubleshooting and implementation activities.
  • Clearly communicate technical findings and progress throughout the lifecycle of an issue.
  • Build trusted relationships through technical expertise and responsive communication.
  • Assist customers through Harness escalation processes and procedures

Internal Tooling and Automation

  • Help maintain internal documentation, troubleshooting guides, and runbooks.
  • Continuously identify opportunities to improve customer support processes through automation
About you

Required

  • 1-3 years of experience in Technical Support Engineering, Technical Support role
  • Experience with at least one major cloud platform (AWS, Azure, or GCP), with exposure to a second platform considered a plus.
  • Understanding of SCM/VCS systems like Git, Bitbucket, and repositories
  • Working knowledge of Application and Systems integration, and interoperability using  APIs, JSON/XML/YAML, Service Integration, and Data Exchange.
  • Experience working directly with customers to troubleshoot technical issues.
  • Familiarity with Linux systems, networking fundamentals (DNS, TLS, HTTP, load balancing), and distributed applications.
  • Comfortable reading logs and source code to assist with troubleshooting.
  • Strong written and verbal communication skills with both technical and non-technical audiences.

Nice to Have

  • Knowledge of Kubernetes, Docker, and containerized applications is a plus
  • Experience with Infrastructure-as-Code tools such as Terraform, Pulumi, or CloudFormation.
  • Experience with secrets management platforms such as Vault or AWS Secrets Manager.
  • Familiarity with AI-assisted development tools, including GitHub Copilot or ChatGPT.

You Might Be a Great Fit If You Are...

  • A Support Engineer who has touched and worked with Cloud Providers, looking to expand their knowledge and experience 
  • A DevOps Technical Support wanting to work more closely with customers in a PLG environment and has a curiosity and hunger to learn about all CI/CD technologies
  • An experienced Technical Support or Customer Experience Engineer who enjoys solving infrastructure problems and writing code.
Work Location
  • Remote - United States/Canada 
What you will have at Harness
  • Competitive salary
  • Comprehensive healthcare benefits
  • Flexible Spending Account (FSA)
  • Flexible work schedule
  • Employee Assistance Program (EAP)
  • Flexible Time Off and Parental Leave
  • Monthly, quarterly, and annual social and team building events
  • Monthly internet reimbursement

The anticipated base salary range for this position is between $75,000 and $80,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. 

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