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Thinkpath Engineering Services

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Engineering Manager (Airline Support)

Wilmington, OH · On-site

$80K - $130K/yr

Support organizational growth through business development and continuous improvement initiatives, including customer presentations, proposal development for aircraft engineering services, and ...

Nemak

New Programs Manager

Sheboygan, WI · On-site

$128K/yr

... engineering services assuring a profitable, cost effective and timely service to the customers and the Nemak operating plant. This position is responsible to oversee all programs within the ...

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Customer Engineering Services information

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$39K

$78.6K

$108.5K

How much do customer engineering services jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer engineering services in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Engineering Services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

How does a Customer Engineering Services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What are Customer Engineering Services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.
More about Customer Engineering Services jobs
What cities are hiring for Customer Engineering Services jobs? Cities with the most Customer Engineering Services job openings:
What states have the most Customer Engineering Services jobs? States with the most job openings for Customer Engineering Services jobs include:
What job categories do people searching Customer Engineering Services jobs look for? The top searched job categories for Customer Engineering Services jobs are:
Customer Engineering Services jobs near you
Infographic showing various Customer Engineering Services job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Director of Engineering Services

Director of Engineering Services

Auriga Corporation

Milpitas, CA • On-site

$85 - $125/hr

Full-time

Posted 7 days ago

Job description

AURIGA JOB POSTING
(Auriga Website: www.aurigacorp.com)
 
Auriga Corporation was established in 1990, to provide high-quality design, engineering and project management services for Electric Power, Telecommunication and Information Technology systems. Auriga’s cliental includes: investor owned and municipal utilities, rail and transit agencies, federal, state and local government agencies, and international public and private sector organizations. 
 
Auriga Corporation is looking for an experienced, talented and self motivated individual to join our team to help us provide our customers with innovative and cost effective solutions and services. An ideal candidate will be excited to be part of a company that moves quickly on a constant flow of ideas, is able to wear multiple hats as needed, and has the drive to succeed.
 
Auriga Corporation currently has following vacancies in the Milpitas, California Office:
 
Director of Engineering Services
 
Job Responsibilities:
  • Thorough understanding of business aspects of Engineering Services Company (i.e. Business Development, Contracts Administration and Project Management).
  • Provide Technical Leadership to multi-diciplinary engineering team.
  • Manage Engineering Projects (Scope, Schedule and Budget).
  • Review and approve design documents
  • Identify new business opportunities, prepare proposals and cost estimates.
  • Contract negotiations and contracts administration
  • Manage client relationships.
  • Must be comfortable working in a worker/seller engineering environment.
  • Successfully develop and manage an engineering business of least $10 Million per year.
 
Minimum Requirements:
  • Bachelor’s Degree in Electrical Engineering or equivalent. Master’s Degree is preferred
  • Professional Engineering (P.E.) License in the State of California is required.
  • 10+ Years of experience in Project Management and/or Technical Leadership is required.
  • Ability to interface with various technical groups and management, including clients, at all levels. 
  • High energy and motivation level is required.
  • Customer focused with the ability to work independently and in a team environment.
  • Strong communication (verbal and written) and interpersonal skills are required.
  • Existing relationships within electric power industry is required.
 
Desired Skills:
  • Excellent verbal and written communications skills
  • Good interpersonal relationship
  • Must be a Team Player.
 
Auriga is an Equal Opportunity Employer. Auriga provides compensation and benefits commensurate with the qualifications and experience.