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Customer Engineering Services Jobs (NOW HIRING)

What You Will Do As an Engineering Services Analyst, you're a highly effective team member providing customer and special project support to Patriot Logistics. The role is responsible for supporting ...

About the Role AeroTEC is looking for a Customer Engineer who thrives at the intersection of ... Prior experience at an aerospace engineering services firm, Tier 1 supplier, or certification ...

Respond to customer inquiries in a timely and professional manner. * Assist site Facility ... services. We take our responsibility to protect the personal information provided to us seriously.

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Customer Engineering Services information

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$39K

$78.6K

$108.5K

How much do customer engineering services jobs pay per year?

As of Jun 29, 2026, the average yearly pay for customer engineering services in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Engineering Services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

How does a Customer Engineering Services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What are Customer Engineering Services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.
More about Customer Engineering Services jobs
What cities are hiring for Customer Engineering Services jobs? Cities with the most Customer Engineering Services job openings:
What states have the most Customer Engineering Services jobs? States with the most job openings for Customer Engineering Services jobs include:
Infographic showing various Customer Engineering Services job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 88% Full Time, 4% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Engineering Services Analyst

Engineering Services Analyst

Raytheon

Huntsville, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Raytheon rating

9.1

Company rating: 9.1 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

3rd of 521 rated manufacturers


Job description

Date Posted:

2026-06-24

Country:

United States of America

Location:

US-AL-HUNTSVILLE-315 ~ 315 Bob Heath Dr ~ BOB HEATH

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Active and existing security clearance required after day 1

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

What You Will Do

As an Engineering Services Analyst, you’re a highly effective team member providing customer and special project support to Patriot Logistics. The role is responsible for supporting the daily logistics requirements and requests of the Logistics Leads to include Logistics Demonstration support, customer coordination and tasks that are deemed necessary to meet requirements established by the Patriot or Lower Tier Air & Missile Defense System (LTAMDS) Logistics leads.

Your Key Responsibilities will include:

  • Assist with the development and implementation of detailed Logistics Demonstration (Log Demo) plans and reports tailored to project requirements and adhering to Army Regulations.
  • Work with other disciplines and Log Demo Lead to assist in the analysis of equipment modifications to help identify the critical scope and approach to each Log Demo event.
  • Develop material as needed for customer meetings and action item responses to ensure alignment between Raytheon and stakeholders.
  • Support the daily logistics requirements and requests of Logistics Leads in support of program requirements.
     

Additional Responsibilities will include:

  • Attend program related meetings and support the collection of data and metrics to aid Log Demo and Patriot Logistics Leads.
  • Prepare, utilizing Microsoft Office, and review data packages to assist the Log Demo and Patriot Logistics Leads and Government customer
     

Qualifications You Must Have

  • Typically requires a University Degree and a minimum of 2 years of prior relevant experience
  • Experience with Microsoft Excel and/or data analysis

Qualifications We Prefer

  • Experience with logistics practices with DoD Missile Systems or public sector.
  • Excellent communication, organization and problem-solving skills required.
  • Ability to work independently and to deliver accurate documentation and ability to adhere to deadlines
  • Proficiency with Microsoft Office products


What We Offer

  • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, Innovation and Safety.

Learn More & Apply Now!

  • Please consider the following role type definition as you apply for this role.
  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. This job is based at Raytheon’s Huntsville, AL facility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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