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Customer Engineering Services Jobs (NOW HIRING)

Nokia

Customer Engineering Co-op

Raleigh, NC

Customer Engineering Co-op Number of Position(s) : 1 Duration : 3 Months Location : Onsite ... Well-being programs, including Personal Support Service 24/7 - a confidential support channel open ...

RFA Engineering

Mechanical Systems Engineer

Savannah, GA · On-site

$85K - $110K/yr

Pay Range: $85,000-$110,000 - Commensurate with experience About RFA Engineering RFA Engineering has provided product development and engineering services to industry leading customers since 1943.

Claritas Rx

Data Engineer, Customer Engineering

$117K - $140K/yr

Working with engineering leaders and your peers, you will be developing conceptual design, logical ... Ensure operational readiness of the services and meet the commitments to our customers regarding ...

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Customer Engineering Services information

See salary details

$39K

$78.6K

$108.5K

How much do customer engineering services jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer engineering services in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Engineering Services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

How does a Customer Engineering Services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What are Customer Engineering Services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.
More about Customer Engineering Services jobs
What cities are hiring for Customer Engineering Services jobs? Cities with the most Customer Engineering Services job openings:
What states have the most Customer Engineering Services jobs? States with the most job openings for Customer Engineering Services jobs include:
What job categories do people searching Customer Engineering Services jobs look for? The top searched job categories for Customer Engineering Services jobs are:
Customer Engineering Services jobs near you
Customer Engineering Co-op

Customer Engineering Co-op

Nokia

Raleigh, NC

Full-time

Posted 27 days ago

Nokia rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

4th of 76 rated telecommunications companies

Job description

Position: Customer Engineering Co-op
Number of Position(s): 1  
Duration: 3 Months 
Location: Onsite - Raleigh, NC  

EDUCATIONAL RECOMMENDATIONS: 
Currently pursuing a bachelor's degree or diploma in Electrical Engineering, Computer Engineering, or a similar field at an accredited U.S. university.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. 

Learn more about life at Nokia.


Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

Some of our benefits for students in the US:
  • Flexible and hybrid working schemes to balance study, work, and life
  • Professional development events and networking opportunities
  • Well-being programs, including Personal Support Service 24/7 - a confidential support channel open to all Nokia employees and their families in challenging situations
  • Opportunities to join Nokia Employee Resource Groups (NERGs) and build connections across the organization
  • Employee Growth Solutions, mentorship programs, and coaching support for your career development
  • A learning environment that fosters both personal growth and professional development - for your role and beyond

Disclaimer for US/Canada

Nokia maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 3 calendar days and up to 180 days or until candidate/s identified.
  • Foundational knowledge of Layer 2 / Layer 3 networking concepts
  • Strong communication, analytical thinking, and problemsolving abilities
  • A curious, proactive learner with a strong interest in network technologies
  • Ability to collaborate effectively with technical teams and adapt in dynamic environments
  • Build, configure, and maintain lab network systems and test environments
  • Support the testing, validation, and troubleshooting of deployment configurations
  • Assist with managing virtual machines and maintaining demo environments
  • Contribute to the preparation, setup, and delivery of customer demonstrations
  • Collaborate with engineers and learn from industry professionals in a fastpaced, handson environment

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