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Customer Engineering Services Jobs in California

Advantest

Customer Engineering Escalation

San Jose, CA · On-site

The Customer Engineer Escalation position plays a critical role as a member of assigned Global Customer Service Teams for AAI-based accounts. The person taking on this role will be expected to ...

Anyscale, Inc

Head of Customer Engineering

San Francisco, CA · On-site

$315K - $375K/yr

... customer self-service, and leverage automation, diagnostics, and engineering best practices to ... improve both the customer experience and the product over time. As opportunities arise, your team ...

Kimco Staffing

CNC Programmer

Gardena, CA · On-site

$30 - $50/hr

Aerospace MFG Company - global provider of manufacturing & engineering services and engineered ... Create N/C programs from customer-furnished data sets, blueprints, or sketches * Build 3D ...

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All JobsCustomer Engineering Services JobsCustomer Engineering Services Jobs in California

Customer Engineering Services information

See California salary details

$38.5K

$77.5K

$107.1K

How much do customer engineering services jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer engineering services in California is $77,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $88,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are the key skills and qualifications needed to thrive as a customer engineering services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

How does a customer engineering services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What is customer engineering services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.
What are popular job titles related to Customer Engineering Services jobs in California? For Customer Engineering Services jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Engineering Services jobs in California look for? The top searched job categories for Customer Engineering Services jobs in California are:
What cities in California are hiring for Customer Engineering Services jobs? Cities in California with the most Customer Engineering Services job openings:
Customer Engineering Services jobs near you
Infographic showing various Customer Engineering Services job openings in California as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,540 per year, or $37.3 per hour.

Customer Engineering Escalation

Advantest

San Jose, CA

Full-time

Re-posted 22 days ago

Job description

The Customer Engineer Escalation position plays a critical role as a member of assigned Global Customer Service Teams for AAI-based accounts. The person taking on this role will be expected to demonstrate a thorough understanding of the Advantest PS organization, business objectives, delivery processes, and support product offerings.

This position will be expected to work collaboratively with other members of the Field Service management team, Sales, Applications, factory teams, etc. and will represent AAI PS as the accountable focal point for the execution of PS responsibilities in assigned AAI accounts.

As a Customer Engineer Escalation, you will be responsible for coordinating the account support activity in their assigned AAI-based accounts. Some key elements of this objective will be the following: close collaboration with sales, AE, and factory to ensure alignment and "Customer Team" approach to managing their assigned accounts. The successful candidate will play a key role in driving the overall customer satisfaction (CX) of the assigned account.

As a member of the global support team, you will be a key contributor to the account playbook to ensure good understanding of customer needs, coordination of support activities, and communication of site activities and status. Regular reviews with key customer contacts to understand needs and establish trust.

Direct ownership and escalation point for all production service-related matters, ensuring timely engagement of appropriate resources and clear communications with customer and account team throughout the process of resolution and take full ownership and accountability in assigned accounts for PS support of NPI, product engineering, production ramp, and production sustaining activities in upstream and downstream environments.

The business objective of this position is to improve management and execution of customer support for assigned accounts through:

  • Enhanced and consistent customer engagement, including regular customer review meetings.
  • Improved alignment and collaboration with the entire customer team, including PS, Sales, SADM, Operations, R&D, etc.
  • Transparent and consistent support delivery according to Account Playbooks and Account Management Plans
  • Established and accurate reporting and KPIs

Minimum Qualifications:

  • Bachelor's degree or experience in a related field required.
  • Experience in project management.
  • Fluent in English.
  • Travel will be required up to 20% <24 hours' notice on travel may be experienced occasionally).

Preferred:

  • Supporting ATE equipment, Advantest 93K experience an advantage.

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