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Customer Engineering Services Jobs (NOW HIRING)

Ametek

Manager, Engineering Services

Pittsburgh, PA · On-site

The Manager, Engineering Services position at Process Instruments is a critical leadership role ... for customers of various industries, including green energy, semiconductor, and sulfur recovery.

Ametek

Manager, Engineering Services

Pittsburgh, PA

The Manager, Engineering Services position at Process Instruments is a critical leadership role ... for customers of various industries, including green energy, semiconductor, and sulfur recovery.

Nokia

Customer Engineering Co-op

Raleigh, NC · On-site

Customer Engineering Co-op Number of Position(s) : 1 Duration : 3 Months Location : Onsite ... Well-being programs, including Personal Support Service 24/7 - a confidential support channel open ...

flexco

Engineering Services Intern

Downers Grove, IL · On-site

$19/hr

The Engineering Services team is looking for a summer intern who enjoys working with data in Excel ... People First , Better Together , Customer Centered , Forward Thinking , and Committed to Excellence

flexco

Engineering Services Intern

Downers Grove, IL

$19/hr

The Engineering Services team is looking for a summer intern who enjoys working with data in Excel ... People First , Better Together , Customer Centered , Forward Thinking , and Committed to Excellence

Flexco

Engineering Services Intern

Downers Grove, IL · On-site

$19/hr

The Engineering Services team is looking for a summer intern who enjoys working with data in Excel ... People First , Better Together , Customer Centered , Forward Thinking , and Committed to Excellence

Birdon America, Inc.

VP Engineering Services

New Orleans, LA · On-site

$166K - $213K/yr

Vice President of Engineering Services On-site position The Vice President of Engineering Services ... customer requirements. * Monitor compliance with relevant standards, documentation requirements ...

L3HHCM20

Supervisor, Engineering Services

Waco, TX · On-site

Supervisor, Engineering Services Job Code: 34897 Job Location: Waco, TX (On-Site) Job Schedule: 1st ... Represent L3Harris during interactions with military and commercial customers. * Read, interpret ...

Nokia

Customer Engineering Co-Op

Coppell, TX · Hybrid

$16.50 - $21.50/hr

Well-being programs, including Personal Support Service 24/7 - a confidential support channel open ... Help prepare and deliver customer demos showcasing networking solutions and capabilities.

Nokia

Customer Engineering Co-Op

Coppell, TX · On-site

Position Title: Computer Engineering Co-op Number of Positions : 2 Duration : 4 months Date ... Well-being programs, including Personal Support Service 24/7 - a confidential support channel open ...

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All JobsCustomer Engineering Services Jobs

Customer Engineering Services information

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$39K

$78.6K

$108.5K

How much do customer engineering services jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer engineering services in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Engineering Services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

How does a Customer Engineering Services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What are Customer Engineering Services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.
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Customer Engineering Services jobs near you
Manager, Engineering Services

Manager, Engineering Services

Ametek

Pittsburgh, PA • On-site

Full-time

Posted 14 days ago

AMETEK rating

7.9

Company rating: 7.9 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

52nd of 139 rated electronics manufacturers

Job description

The Manager, Engineering Services position at Process Instruments is a critical leadership role within the Engineering department responsible for guiding a cross-functional team in strategic production support, New Product Introduction, VA/VE (cost/value optimization), and OPEX initiatives across all manufacturing sites and product lines that serve many applications for customers of various industries, including green energy, semiconductor, and sulfur recovery. This role requires a leader who is adaptable, creative, and goal-oriented with a vision to deliver reimagined product designs and manufacturing infrastructure that result in tangible efficiency, quality, and financial gains for the business. The Engineering group at Process Instruments is team-oriented, genuine, and responsible, creating a culture for team members who are hands-on and results-driven to impact the business in a positive way.
KEY RESPONSIBILITIES:
  • Manage a multi-disciplined engineering team, conducting performance reviews, driving employee development and engagement, and performing all other management activities as required
  • Support Operations and Manufacturing Engineering by providing strategic production support on issues that require specialized engineering skills, extended project timelines,supply chain development, or valuation of measurement technology
  • In collaboration with the New Product Development team, ensure successful New Product Introduction in alignment with the business' New Product Development Process
  • Participate in the origination and execution of VA/VE projects by coordinating with other departments to create a pipeline of potential projects, measuring project scope and impact, and prioritizing work based on resource availability
  • Maintain corporate VA/VE and OPEX forms, updating project pipelines, schedules, and results monthly or as the business requires
  • Ensure all projects result in the delivery of complete documentation packages, including but not limited to detail drawings, assembly drawings, specifications, work instructions,testing procedures, and maintenance instructions
  • Ability to lift up to 40 pounds
  • Performs other duties as requested, directed, or assigned

KNOWLEDGE & EXPERIENCE:
  • Bachelor's degree in engineering or related field
  • 3-8 years of relevant experience
  • Experience leading engineering and process improvement projects in a manufacturing environment involving electro-mechanical products
  • Experience managing direct reports with a demonstrated history of leadership, employee growth and development, and ownership of team performance
  • Working knowledge of project management and process improvement principles, including work breakdown structures, risk identification and mitigation, resource allocation, and budget and cost management
  • Working knowledge of design for manufacturing principles, including previous experience working in a manufacturing environment

MOST CHALLENGING PART OF THE JOB:
  • Working collaboratively to realize tangible improvements to products and manufacturing infrastructure without significantly impacting ongoing operations
    Prioritizing and measuring effectiveness of projects across all sites and product lines
  • At AMETEK Process Instruments, we focus our experience on designing new, innovative analyzers that help our customers achieve higher levels of productivity and quality. We do this by seeking out ways to overcome the limitations of current methods of process monitoring, control, and quality assurance. It is through this focus that we have created some of the most reliable and accurate technologies in the world.

Compensation
Employee Type: Salaried
Currency: USD
Salary Minimum: 90,000
Salary Maximum: 135,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

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