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Customer Engineering Services Jobs (NOW HIRING)

About the Role AeroTEC is looking for a Customer Engineer who thrives at the intersection of ... Prior experience at an aerospace engineering services firm, Tier 1 supplier, or certification ...

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Customer Engineering Services information

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$39K

$78.6K

$108.5K

How much do customer engineering services jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer engineering services in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Engineering Services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

How does a Customer Engineering Services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What are Customer Engineering Services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.
More about Customer Engineering Services jobs
What cities are hiring for Customer Engineering Services jobs? Cities with the most Customer Engineering Services job openings:
What states have the most Customer Engineering Services jobs? States with the most job openings for Customer Engineering Services jobs include:
Infographic showing various Customer Engineering Services job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Engineering Services Manager

Engineering Services Manager

Milliken and Company

Blacksburg, SC

Full-time

Posted 29 days ago


Milliken & Company rating

7.4

Company rating: 7.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

20th of 57 rated fashion and textile manufacturers


Job description

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and  LinkedIn.

This position is responsible for coordinating and supporting all processes related to the maintenance of the plant’s physical structure, production equipment, plant utilities and environmental systems.  The Engineering Services Manager is directly responsible for leading the team of Sr. Engineering Services Engineers and Engineering Supervisors.  Total direct and indirect reports for the Engineering Services Manager exceeds 50+ at the Magnolia Finishing plant. This position is located at the Milliken Magnolia Finishing Plant located in Blacksburg SC and reports to the location’s Plant Manager. 

Key Responsibilities: 

  • Ensure optimal performance of all mechanical and electrical equipment to include continuous improvement, downtime reduction, energy consumption reduction, measurement, environmental impact:

            -digital drive, PLC, and process control systems

            -plant computer systems and networks

            -electrical power distribution and systems

            -motor, gearbox, belt and pulley mechanical power transfer

            -compressed air generation and transfer

            -steam generation and transfer

  • Create standard work audits, layered audits and appropriate work oversight
  • Maintain appropriate performance reports (building, production, environmental)
  • Establish collaborative internal and external relationships:
    -engineering services team members

-plant departments

-outside contractors and vendors

  • Develop, evaluate, and maintain preventative maintenance processes
  • Understand and effectively participate in the plant safety process
  • Head plant efforts in:

-Confined space

-Emergency preparation

-Lockout Tagout

-Adherence to OSHA standards

  • Coordinate training, developing, and coaching team members:

-Foster a working environment that promotes open communications, teamwork and individual engagement to accomplish goals and objectives
-Ensure that work is properly allocated and completed in a timely and accurate manner
-Ensure safety rules are clearly understood and followed

  • Develop/implement capital investment projects/budgets
  • Manage maintenance spending to defined budget

Qualifications - Required:

  • BS degree (preferred mechanical, electrical or aplicable engineering) with 10+ years of relevant work experience 
  • Proficiency with Microsoft Excel, Word, and PowerPoint
  • Strong technical and problem-solving skills
  • Strong written and verbal communication skills
  • 5 years minimum experience working in a manufacturing maintenance environment

 

Qualifications - Preferred:

  • Previous experience in a dyeing and finishing operation
  • Working knowledge of SAP
  • Experience in LEAN and six sigma principles

The successful candidates will demonstrate strengths in the following:

  • Initiative and ability to take ownership of projects
  • Self-management skills
  • Problem-solving capability

 #LI-AP1 

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.


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