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Entry Level Customer Success Engineer Jobs (NOW HIRING)

OneArc

Customer Success Engineer

Sterling, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Promega

Customer Success Engineer

Madison, WI

The Customer Success Engineer reports to the Sr. Manager, Customer Operations as a key position within our Customer Success Team where our vision is to partner with our customers and act as one team.

OneArc

Customer Success Engineer

Sterling, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Honolulu, HI · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Promega

Customer Success Engineer

Madison, WI · On-site

The Customer Success Engineer reports to the Sr. Manager, Customer Operations as a key position within our Customer Success Team where our vision is to partner with our customers and act as one team.

Promega

Customer Success Engineer

Madison, WI · On-site

The Customer Success Engineer reports to the Sr. Manager, Customer Operations as a key position within our Customer Success Team where our vision is to partner with our customers and act as one team.

OneArc

Customer Success Engineer

Honolulu, HI · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

GitLab

Customer Success Engineer

An overview of this role As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Simplex

Customer Success Engineer

Austin, TX

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

Promega

Customer Success Engineer

Madison, WI · On-site

The Customer Success Engineer reports to the Sr. Manager, Customer Operations as a key position within our Customer Success Team where our vision is to partner with our customers and act as one team.

Tailscale

Customer Success Engineer

$150K - $250K/yr

As Customer Success Engineer (CSE) at Tailscale, you'll be the bridge between our technical capabilities and the needs of our most strategic customers. You will work directly with customers to ensure ...

Simplex

Customer Success Engineer

Austin, TX

$80K - $120K/yr

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

Simplex

Customer Success Engineer

Austin, TX

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

Simplex

Customer Success Engineer

Austin, TX · On-site

$80K - $120K/yr

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

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Entry Level Customer Success Engineer information

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$30K

$69.4K

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How much do entry level customer success engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for entry level customer success engineer in the United States is $69,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Success Engineer, and why are they important?

To thrive as an Entry Level Customer Success Engineer, you need a basic understanding of technical concepts, problem-solving abilities, and a relevant degree such as computer science or information technology. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and basic troubleshooting of software platforms is typically required. Strong communication, active listening, and a customer-centric mindset help build rapport and address client needs effectively. These skills and qualities enable you to resolve technical issues efficiently and foster long-term customer satisfaction and retention.

What are some typical challenges faced by Entry Level Customer Success Engineers, and how can they effectively overcome them?

Entry Level Customer Success Engineers often encounter challenges such as managing multiple customer requests, learning to prioritize issues, and adapting to various client needs and technical environments. Building strong communication skills and seeking guidance from experienced team members can help navigate these challenges. Additionally, leveraging internal knowledge bases, attending regular product training sessions, and developing a strong understanding of the company's offerings are essential for success and professional growth in this role.

What does an Entry Level Customer Success Engineer do?

An Entry Level Customer Success Engineer helps customers effectively use a company's products or services by providing technical support, troubleshooting issues, and ensuring clients achieve their desired outcomes. They often work closely with both the customer and internal teams to resolve problems and suggest best practices. Their goal is to build strong customer relationships, encourage product adoption, and ensure customer satisfaction, often serving as the first point of contact for technical inquiries.
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Entry Level Customer Success Engineer jobs near you
Infographic showing various Entry Level Customer Success Engineer job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $69,362 per year, or $33.3 per hour.

Customer Success Engineer

OneArc

Sterling, VA • On-site

Full-time

Posted 16 days ago

Job description

Description:
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training simulation goals.
Bridging the gap between customer success and engineering, you will work closely with customers to develop workflows, craft prototypes, and build new solutions utilizing OneArc and third-party tools. You will support the creation of these solutions, guiding them from initial development through to delivery and deployment. Post-deployment, you will ensure the customer successfully adopts and utilizes their solution by providing training and guidance, while actively collecting user feedback and performance metrics.
The Customer Success Engineer supports their assigned accounts collaboratively, acting as the vital link between the customer and internal teams. By gathering and verifying requirements, investigating bugs, communicating use cases, and understanding product capabilities, you will fiercely advocate for our users' needs to Program Management and Product Development.
This is a mid-level position; the successful candidate will be paired with more experienced Customer Success Engineers on moderately complex engineering tasks. The candidate should demonstrate some, if not all, of the Key Areas of Responsibility, Objectives, Skills, Education and Experience, and Additional Attributes to a proficient standard.
Key Areas of Responsibility:
  • Customer Advocacy: Understand and champion the customer's operational and training simulation use cases and objectives.
  • Delivery Execution: Collaborate with OneArc account teams and stakeholders to successfully deliver on contractual requirements, customer-driven projects, and demonstrations. This includes preparing and executing formal acceptance events.
  • Demonstrations: Perform product demonstrations and reviews, seamlessly incorporating input and approvals from Account Leads and Product Managers.
  • Integration Solutions: Partner with internal stakeholders and external customers to resolve integration challenges between OneArc's products and third-party or bespoke equipment.
  • On-Site Support: Deploy temporarily to customer facilities to provide hands-on support, including travel to remote sites both within the United States and abroad.
  • End-User Training: Train end-users on OneArc software functionality, effectively demonstrating product and industry best practices.
  • Technical Troubleshooting: Diagnose and debug technical issues, ensuring accurate tracking and documentation within Jira.
  • Requirements Management: Support the Project Manager in identifying and clarifying customer requirements, working closely with the development team to translate them into actionable backlog items.
  • Quality Assurance: Verify and validate project requirements, assisting the QA team in developing Acceptance Test Procedures (ATP) to demonstrate compliance with project specifications and customer use cases.
  • Event Representation: Support and represent OneArc at industry exhibitions and trade shows.

Objectives:
  • Technical Subject Matter Expertise: Master OneArc products to serve as a definitive technical authority for our customers.
  • Team Collaboration: Actively contribute to a dedicated account team focused on customer success. Support the Account Lead and collaborate closely with the Customer Solutions Engineer and Revenue Operations Representative to achieve both customer and business objectives.
  • Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in person. Guide customers to effective problem resolutions by utilizing our technology or mobilizing internal resources.

Skills:
  • Military Domain Knowledge: Basic understanding of military ground force Tactics, Techniques, and Procedures (TTPs).
  • Technical Proficiency: "Power user" knowledge of the Windows Operating System, including basic scripting capabilities (e.g., the ability to write .bat files).
  • Simulation Experience: Hands-on experience with military simulations, Live, Virtual, or Constructive (LVC) and/or military simulation gaming.
  • Communication & Presentations: Excellent overall communication skills, complemented by demonstrated public speaking and product presentation abilities.
  • Organization & Time Management: Highly organized with a proven ability to manage time, tasks, and competing priorities effectively.

Education and Experience:
  • Education: Associate's degree or equivalent practical work experience
  • Simulation Knowledge: Demonstrated understanding of military simulations, including Live, Virtual, Constructive (LVC), or military gaming environments.
  • Game Development: Practical experience with game design or development in any capacity.
  • Issue Tracking: Hands-on experience utilizing issue-tracking software for formal bug reporting and management (e.g., Jira).
  • Clearance Requirement: Must currently possess, or be eligible to obtain and maintain, an active US Secret security clearance (or higher).

Preferred Qualifications
  • Background: Prior US Military service or Federal Civilian experience is highly preferred.

Additional Attributes:
  • Collaborative & Personable: An excellent communicator and natural team player who builds strong, positive relationships with both customers and internal colleagues.
  • Agile & Adaptable: A quick thinker who thrives in a fast-paced, dynamic environment, easily adapting to shifting priorities and on-the-spot troubleshooting.
  • Driven & Diligent: Demonstrates a strong passion for technology and customer success, coupled with a proactive and dedicated work ethic.
  • Detail & Process-Oriented: Exhibits meticulous attention to detail with a strong commitment and ability to thoroughly document workflows, technical issues, and solutions.

Travel:
  • International and domestic travel will be required for this position
  • Must currently possess a valid US Passport or be eligible to obtain one without restrictions

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