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Entry Level Customer Success Engineer Jobs in Detroit, MI

A2MAC1

Customer Success Manager

Detroit, MI · On-site

$95 - $125/hr

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

... value-based programming with payers and providers. TRIARQ Health's community of healthcare ... Primary ownership and accountability for customer satisfaction within assigned accounts. * Build ...

Hexagon AB

Service Engineer - Novi, Michigan

Novi, MI · On-site

Service Engineer - Novi, Michigan Summary Hexagon's Manufacturing Intelligence Business Area is ... Collaborate with a forward-thinking team committed to innovation and customer success. * Gain ...

Hexagon AB

Service Engineer - Novi, Michigan

Novi, MI · On-site

Service Engineer - Novi, Michigan Summary Hexagon's Manufacturing Intelligence Business Area is ... Collaborate with a forward-thinking team committed to innovation and customer success. * Gain ...

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All JobsCustomer Success Engineer JobsEntry Level Customer Success Engineer JobsEntry Level Customer Success Engineer Jobs in Detroit, MI

Entry Level Customer Success Engineer information

See Detroit, MI salary details

$29.7K

$68.7K

$116.8K

How much do entry level customer success engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for entry level customer success engineer in Detroit, MI is $68,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $77,700.00 per year, depending on experience, location, and employer.

What does an entry level customer success engineer do?

An Entry Level Customer Success Engineer helps customers effectively use a company's products or services by providing technical support, troubleshooting issues, and ensuring clients achieve their desired outcomes. They often work closely with both the customer and internal teams to resolve problems and suggest best practices. Their goal is to build strong customer relationships, encourage product adoption, and ensure customer satisfaction, often serving as the first point of contact for technical inquiries.

What are the key skills and qualifications needed to thrive as an entry level customer success engineer?

To thrive as an Entry Level Customer Success Engineer, you need a basic understanding of technical concepts, problem-solving abilities, and a relevant degree such as computer science or information technology. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and basic troubleshooting of software platforms is typically required. Strong communication, active listening, and a customer-centric mindset help build rapport and address client needs effectively. These skills and qualities enable you to resolve technical issues efficiently and foster long-term customer satisfaction and retention.

What are some typical challenges faced by entry level customer success engineers, and how can they effectively overcome them?

Entry Level Customer Success Engineers often encounter challenges such as managing multiple customer requests, learning to prioritize issues, and adapting to various client needs and technical environments. Building strong communication skills and seeking guidance from experienced team members can help navigate these challenges. Additionally, leveraging internal knowledge bases, attending regular product training sessions, and developing a strong understanding of the company's offerings are essential for success and professional growth in this role.

What are the most commonly searched types of Customer Success Engineer jobs in Detroit, MI?

The most popular types of Customer Success Engineer jobs in Detroit, MI are:

What are popular job titles related to Entry Level Customer Success Engineer jobs in Detroit, MI?

For Entry Level Customer Success Engineer jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Success Engineer jobs in Detroit, MI look for?

The top searched job categories for Entry Level Customer Success Engineer jobs in Detroit, MI are:

Entry Level Customer Success Engineer jobs near you
Infographic showing various Entry Level Customer Success Engineer job openings in Detroit, MI as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $68,666 per year, or $33 per hour.

Customer Success Manager

A2MAC1

Detroit, MI • On-site

$95 - $125/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Presales & Solution Consulting
  • Support the sales process with manufacturing and solution expertise
  • Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across different manufacturing processes and use cases
  • Translate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches
  • Deliver product demonstrations and presentations to both technical and business stakeholders
  • Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows
  • Support RFP/RFQ processes and contribute to proposal creation with clear assumptions, scope boundaries, and solution definitions
  • Capture customer and market feedback and identify gaps, opportunities, and future improvements
Customer Success & Implementation
  • Become part of the team responsible for rolling out B2B enterprise software solutions to customers in the automotive and manufacturing industries, primarily within German-speaking markets
  • Develop expert-level knowledge of the Tset software, including its features, functionalities, and user perspective
  • Identify customer business needs and use cases, and design and implement suitable solutions within Tset
  • Use software APIs for intermediate configuration and customization tasks, such as data imports and report creation
  • Lead and facilitate customer workshops and discussions to ensure optimal solution design and proactive expectation management
  • Build and maintain strong customer relationships, serving as the main point of contact for concerns, escalations, and ongoing communication
  • Collaborate cross-functionally to ensure customer issues and tickets are tracked and resolved efficiently
  • Analyze customer usage data to identify improvement opportunities and enhance the customer experience
Project Management & Cross-Functional Collaboration
  • Define project scope, objectives, timelines, and resource requirements
  • Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities
  • Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong internal alignment and smooth project handovers
  • Ensure clear communication and coordination between internal teams and customers throughout project delivery and implementation phases
Technical & Professional Qualifications
  • Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field
    • Equivalent combinations of specialized training and progressive responsible professional experience may be accepted in lieu of a formal degree
    • Preferred: Master's degree in Business Administration, Engineering Management, Data Analytics, or Marketing
  • Knowledge of manufacturing and production technologies, such as machining, forming, casting, injection molding, or assembly
  • Technical background in mechanical engineering, manufacturing engineering, or comparable hands‑on experience in manufacturing environments
  • Experience in at least one of the following preferred- SaaS, Enterprise Software, Automotive or Manufacturing, Product Costing, Product Sustainability
  • Experience in project management and ideally in customer success, customer service, or customer-facing operations
  • Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk, Slack, G‑Suite, and MS Office
  • Experience in customer-facing roles is a plus, such as presales, consulting, application engineering, or process engineering with customer interaction
Skills and Abilities
  • Excellent communication and comprehension skills
  • German proficiency nice to have
  • Ability to explain complex technical topics clearly and understand customer needs effectively
  • Strong analytical and structured problem‑solving skills with a hands‑on mindset
  • High level of ownership and ability to work independently
  • Strong attention to detail and proactive attitude in identifying and escalating critical issues
  • Confident handling of data and analytical tools, especially Excel; experience with costing tools is a plus
  • Willingness to travel occasionally within Europe and internationally/intercontinentally (approximately 10 trips per year)
  • PTO
  • PAID COMPANY HOLIDAYS
  • 401(K) + EMPLOYER MATCH
  • MEDICAL, DENTAL, VISION INSURANCE
  • LIFE INSURANCE
  • DISABILITY INSURANCE
  • TUITION REIMBURSEMENT
  • FSA
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