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Entry Level Customer Success Engineer Jobs (NOW HIRING)

GitLab

Customer Success Engineer - West

An overview of this role As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice ...

runZero

Customer Success Engineer

$120K - $140K/yr

Role We are looking for a Customer Success Engineer to join our growing team and support our customers! In this role, you will support our mid-market customer base by understanding their technical ...

Flux

Customer Success Engineer

San Francisco, CA · On-site

About the role This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company. You'll partner closely with product, design ...

Prudential Services

Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center.

Algolia

Customer Success Engineer (East)

$111K - $130K/yr

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. You'll partner closely with ...

Solo.io, Inc.

Senior Customer Success Engineer

$107K - $146.90K/yr

We are looking for engineers who are excited about cloud native, distributed systems technology and ... This role is highly specialized customer success in a fast-growing technology startup. This is a ...

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How much do entry level customer success engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for entry level customer success engineer in the United States is $69,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Success Engineer, and why are they important?

To thrive as an Entry Level Customer Success Engineer, you need a basic understanding of technical concepts, problem-solving abilities, and a relevant degree such as computer science or information technology. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and basic troubleshooting of software platforms is typically required. Strong communication, active listening, and a customer-centric mindset help build rapport and address client needs effectively. These skills and qualities enable you to resolve technical issues efficiently and foster long-term customer satisfaction and retention.

What are some typical challenges faced by Entry Level Customer Success Engineers, and how can they effectively overcome them?

Entry Level Customer Success Engineers often encounter challenges such as managing multiple customer requests, learning to prioritize issues, and adapting to various client needs and technical environments. Building strong communication skills and seeking guidance from experienced team members can help navigate these challenges. Additionally, leveraging internal knowledge bases, attending regular product training sessions, and developing a strong understanding of the company's offerings are essential for success and professional growth in this role.

What does an Entry Level Customer Success Engineer do?

An Entry Level Customer Success Engineer helps customers effectively use a company's products or services by providing technical support, troubleshooting issues, and ensuring clients achieve their desired outcomes. They often work closely with both the customer and internal teams to resolve problems and suggest best practices. Their goal is to build strong customer relationships, encourage product adoption, and ensure customer satisfaction, often serving as the first point of contact for technical inquiries.
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Entry Level Customer Success Engineer jobs near you
Infographic showing various Entry Level Customer Success Engineer job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $69,362 per year, or $33.3 per hour.

Customer Success Engineer

Webster & Webster Associates

Boston, MA

Full-time

Posted 22 days ago

Job description

Webster & Webster Associates is seeking a Customer Success Engineer on behalf of an innovative global technology company specializing in advanced software solutions for the embedded systems industry. In this role, you will serve as a trusted partner to customers-guiding them from initial evaluation through successful adoption and ongoing satisfaction. Working closely with sales and technical engineering teams, you'll ensure customers get the most out of their investment while building lasting relationships.
Key Responsibilities

  • Act as the first point of contact for customer inquiries, providing timely support for installation, licensing, and compliance-related questions.
  • Manage and resolve technical support cases efficiently, collaborating across teams to deliver prompt solutions.
  • Guide new enterprise and large-segment customers through a smooth onboarding process.
  • Identify customer objectives early in the onboarding process and tailor training sessions to accelerate product adoption.
  • Build strong, ongoing relationships with key decision-makers and technical stakeholders.
  • Engage proactively with customers to understand their evolving needs and help them overcome challenges, fostering loyalty and advocacy.

Core Qualifications
  • Bachelor's degree in a relevant field or equivalent professional experience.
  • Prior experience in a customer-facing role within a software or technology company.
  • Basic understanding of software development, networking, firewalls, protocols, and related tools.
  • Familiarity with build automation tools, command-line interfaces (Linux and/or Windows), and CI/CD environments.
  • Knowledge of software licensing methods and practices.
  • Strong written and verbal communication skills, with the ability to translate technical information clearly.
  • Resourceful, independent problem solver with a creative approach to finding solutions.

What Sets This Opportunity Apart
  • Direct Impact: Be an integral part of a high-profile account team, influencing customer success at a strategic level.
  • Career Growth: Clear advancement potential within a rapidly expanding commercial organization.
  • Innovative Environment: Work with cutting-edge embedded technology across industries such as automotive, industrial automation, and IoT.
  • Collaborative Culture: Join a supportive, cross-functional team that prioritizes communication, teamwork, and professional development.

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