ZipRecruiter

Log In

1

Senior Customer Success Engineer Jobs (NOW HIRING)

Veeam Software

Sr. Customer Success Engineer

$200K/yr

As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization ...

Selr LLC

Customer Success Engineer

New York, NY · Remote

$120K - $200K/yr

... senior marketing and growth leaders. The Role Our client is hiring a Customer Success Engineer to ... partner closely with customers post-sale, ensuring technical success, adoption, and long-term value.

Altruist

Senior Customer Success Engineer

Dallas, TX · On-site

$103K - $142K/yr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI innovation and customer operations. This isn't a traditional engineering role - it's a mission ...

Altruist

Senior Customer Success Engineer

San Francisco, CA · On-site

$123K - $169K/yr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI innovation and customer operations. This isn't a traditional engineering role - it's a mission ...

Altruist

Senior Customer Success Engineer

Dallas, TX · Hybrid

$54.75 - $70.50/hr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI innovation and customer operations. This isn't a traditional engineering role - it's a mission ...

Altruist

Senior Customer Success Engineer

San Francisco, CA · Hybrid

$65 - $84/hr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI innovation and customer operations. This isn't a traditional engineering role - it's a mission ...

Altruist

Senior Customer Success Engineer

Los Angeles, CA · On-site

$112K - $154K/yr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI innovation and customer operations. This isn't a traditional engineering role - it's a mission ...

Altruist

Senior Customer Success Engineer

Los Angeles, CA · Hybrid

$59.50 - $76.75/hr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI innovation and customer operations. This isn't a traditional engineering role - it's a mission ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

next page

Showing results 1-20

All JobsCustomer Success Engineer JobsSenior Customer Success Engineer Jobs

Senior Customer Success Engineer information

See salary details

$59.5K

$126.6K

$183.5K

How much do senior customer success engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior customer success engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What does a senior customer success engineer do?

A senior customer success engineer is responsible for ensuring customer satisfaction by providing technical support, onboarding, and training on a company's products or services. They troubleshoot complex issues, collaborate with sales and product teams, and often use tools like CRM and support platforms to manage customer relationships and improve retention.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

More about Senior Customer Success Engineer jobs

What cities are hiring for Senior Customer Success Engineer jobs?

Cities with the most Senior Customer Success Engineer job openings:

What are the most commonly searched types of Customer Success Engineer jobs?

The most popular types of Customer Success Engineer jobs are:

What states have the most Senior Customer Success Engineer jobs?

States with the most job openings for Senior Customer Success Engineer jobs include:

What job categories do people searching Senior Customer Success Engineer jobs look for?

The top searched job categories for Senior Customer Success Engineer jobs are:

Senior Customer Success Engineer jobs near you
Infographic showing various Senior Customer Success Engineer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $126,557 per year, or $60.8 per hour.

Sr. Customer Success Engineer

Veeam Software

Remote

$200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Veeam Software rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

39th of 244 rated software companies

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.
About the Role:
The ideal candidate is naturally collaborative, articulate, highly organized, and passionate about helping customers achieve measurable business outcomes. Success in this role requires a combination of strong technical expertise, business acumen, executive communication skills, and a customer-first mindset.
As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization, expansion, and renewal. You will develop and execute tailored Customer Success Plans, align technical adoption to business objectives, strengthen customers' resilience posture, and proactively identify opportunities and risks throughout the customer lifecycle. Success in this role requires the ability to understand each customer's unique goals, challenges, and environment, then translate those insights into a personalized strategy that drives measurable outcomes.
You will leverage deep expertise across the Veeam portfolio to help customers maximize value, improve recovery readiness, advance data resilience maturity, and achieve their desired outcomes while partnering closely with Sales, Customer Success leadership, and other Veeam teams.
What You'll Do
  • Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout the customer lifecycle.
  • Build, maintain, and advance tailored Customer Success Plans aligned to each customer's business objectives, technical priorities, desired outcomes, and success criteria.
  • Guide customer activation, drive adoption and optimization, and help customers realize measurable value from their investment across the Veeam portfolio.
  • Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning across the Veeam portfolio.
  • Assess recovery readiness, identify opportunities to improve resilience, and provide strategic recommendations aligned to customer objectives.
  • Facilitate recovery simulations, resilience reviews, and best-practice discussions to strengthen customer confidence and preparedness.
  • Monitor customer health signals and adoption trends to proactively identify risk, develop mitigation plans, and improve retention outcomes.
  • Partner with Account Executives and Customer Success leadership to identify expansion opportunities through customer outcomes, product adoption, and demonstrated business value.
  • Develop executive-ready business reviews, resilience reports, and success updates for technical and executive stakeholders, including Director, Vice President, Chief Information Security Officer, and Chief Information Officer audiences.
  • Coordinate and advocate across Veeam teams to remove blockers, accelerate outcomes, and ensure a consistent customer experience.
  • Deliver strategic guidance around data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization.
  • Maintain a high-touch engagement model supporting a limited portfolio of high-value customers, typically accounts with more than $200,000 in annual recurring revenue.
  • Own the technical success plan and adoption roadmap; provide technical insight, customer outcome validation, and risk assessments that support renewal and expansion strategy in partnership with Sales and Customer Success leadership.
What You'll Bring
  • 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies.
  • Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies.
  • Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects.
  • Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes.
  • Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders.
  • Demonstrated ability to manage multiple strategic customer relationships while driving measurable success outcomes.
  • Proven consultative mindset with the ability to adapt engagement strategies and success plans to varying customer priorities, technical environments, and business challenges.
  • Excellent collaboration, communication, stakeholder management, and consultative problem-solving skills.
  • Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews.
  • VMCE certification required or obtained within an agreed-upon timeframe following hire.
Preferred Qualifications
  • Advanced knowledge of the Veeam portfolio and data resilience technologies, including backup, recovery, cyber resilience, cloud data protection, and related solutions.
  • AWS Solutions Architect (Associate or Professional), Microsoft Azure Administrator Associate, Microsoft Azure Solutions Architect Expert, or equivalent cloud platform certifications.
  • Security-focused certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), CompTIA Security+, or equivalent.
  • Infrastructure and enterprise platform certifications such as VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Microsoft Windows Server certifications, Cisco Certified Network Associate (CCNA), or equivalent.
  • Experience working with enterprise-scale environments, cyber resilience initiatives, ransomware recovery planning, disaster recovery programs, or information security frameworks.
  • Experience advising executive and technical stakeholders on resilience, security, cloud modernization, or infrastructure transformation initiatives.

#LI-MHJ404
What you'll get
  • Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
  • Medical, dental, and vision coverage starting on your first day
  • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
  • 401(k) retirement plan with company matching contributions
  • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
  • AirVet: 24/7 virtual veterinary care at no cost
  • Legal services, identity protection, and supplemental health insurance options
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
U.S. Geographic Zones & Compensation Ranges (TTC / OTE)
Zone 1: San Francisco Bay Area, New York City Boroughs
$142,400-$264,300 USD
Zone 2: Washington, California (excluding San Francisco Bay Area)
$130,500-$242,200 USD
Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona
$118,600-$220,300 USD
Zone 4: All other US locations
$103,200-$191,700 USD
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

What Veeam Software employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply