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Senior Customer Success Engineer Jobs (NOW HIRING)

Simplex

Customer Success Engineer

Austin, TX

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

WalkMe

Customer Success Engineer

Austin, TX

$115K - $135K/yr

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

WalkMe

Customer Success Engineer

Austin, TX · On-site

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

CARTO

Customer Success Engineer

Customer Success Engineer Department: Customer Services Employment Type: Full Time Location: Remote -USA Reporting To: Ian Fox Description Everything happens somewhere - which is why spatial ...

Linx Security

Customer Success Engineer

Description We're looking for a Customer Success Engineer to own enterprise customer accounts end-to-end, driving adoption, demonstrating product value, and delivering tangible security outcomes.

Burq, Inc.

Customer Success Engineer

The Role The Customer Success Engineer owns the technical and commercial health of Burq's most important customers - particularly our enterprise accounts. You are the person a customer's engineering ...

Forward

Customer Success Engineer

Charlotte, NC · Hybrid

$165K - $190K/yr

Forward is looking for a Customer Success Engineer * Do want to create a category and help build a special company? * Join a company that has been in market 5+ years and has some of the top Federal ...

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Customer Success Engineer Department: Customer Success Employment Type: Full Time Location: Remote/Denver, CO Preferred Compensation: $70,000 - $115,000 / year Description The Customer Success ...

vCluster Labs

Customer Success Engineer

New York, NY · Remote

$150K - $175K/yr

As a Customer Success Engineer at vCluster, you aren't just managing accounts -- you are the primary architect of customer outcomes after the deal closes. Sitting at the intersection of technical ...

Finvari

Customer Success Engineer

Seattle, WA · On-site

$115K - $140K/yr

As a Customer Success Engineer , you will serve as the technical champion to customers; leading seamless onboarding, supporting integrations, and resolving complex issues. You'll work cross ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...

Carto

Customer Success Engineer

To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers. Location: Remote (USA) * Embed closely with ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...

Hedra

Customer Success Engineer

San Francisco, CA · On-site

The Role As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign - getting developers and enterprise teams from first integration to ...

New

Swarmia, Inc

Customer Success Engineer

New York, NY · On-site

$125K - $155K/yr

Help define scalable customer success processes as the company grows You should apply if * You have three plus years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer ...

CARTO

Customer Success Engineer

To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers. Location: Remote (USA) Key Responsibilities

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All JobsCustomer Success Engineer JobsSenior Customer Success Engineer Jobs

Senior Customer Success Engineer information

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$59.5K

$126.6K

$183.5K

How much do senior customer success engineer jobs pay per year?

As of Jul 24, 2026, the average yearly pay for senior customer success engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

How does a Senior Customer Success Engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What is a customer success engineer's salary?

The salary for a customer success engineer typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior roles with specialized skills or certifications can earn higher compensation, often including bonuses and benefits.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Engineer, and why are they important?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What engineers make $200,000 a year?

Senior Customer Success Engineers can earn $200,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Compensation often includes base salary, bonuses, and stock options, and may require advanced technical knowledge and certifications.

What engineer makes $500,000 a year?

Senior Customer Success Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or technical leads with extensive experience, advanced skills, and often stock options or bonuses. Compensation at this level usually involves a combination of base salary, bonuses, and equity, especially in large tech companies or startups.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

More about Senior Customer Success Engineer jobs
What cities are hiring for Senior Customer Success Engineer jobs? Cities with the most Senior Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
What states have the most Senior Customer Success Engineer jobs? States with the most job openings for Senior Customer Success Engineer jobs include:
What job categories do people searching Senior Customer Success Engineer jobs look for? The top searched job categories for Senior Customer Success Engineer jobs are:
Senior Customer Success Engineer jobs near you
Infographic showing various Senior Customer Success Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $126,557 per year, or $60.8 per hour.
Customer Success Engineer

Customer Success Engineer

Simplex

Austin, TX

Other

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

This position is fully in-office, M-F in Northwest Austin, TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin, TX area. This is a base + commission role.

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV).  You will be the authority on data, optimization, and support.  Learn and sharpen your SQL skills and diagnose integration issues using products like Postman.  You will help onboard some of the nation's top companies working in partnership with Account Executives, Account Managers and fellow CX engineers to present a cohesive, team-oriented approach to customers.  

As a Customer Success Engineer, you will: 

  • Accurately onboard clients onto theplatform 
  • Continually monitor dedicated accounts and make optimizations (bids, budgets,segmentationand overall ROI) to facilitate best performance and consistent improvement, budget fulfillment and overall client retention quarter over quarter 
  • Become a product expert and influence the product roadmap.  
  • Provide appropriate product suggestions on a client-by-client basis 
  • Minimize churn by enlisting all available corporate resources to solve problems & drive results 
  • Prepare and conduct regularly scheduled trend and metric reviews withclients 
  • Resolve technical, product and account issues as they occur 
  • Accurately document all relevant activity in Salesforce 

What we are looking for in a highly qualified candidate: 

  • Current Bachelor's degree (or expected graduation by May 2026) from a top school.
  • Demonstrated interest in data / analytics. Willingness to learn and utilize SQL 
  • Very adaptable and open to change in a fast-paced team environment 
  • High level of natural curiosity to challenge the status quo
  • Excellent verbal and written communication, presentation, and interpersonal skills 
  • Must be eligible to work permanently in the United States without employer sponsorship at any time now or in the future 

Benefits: 

  • Highly competitive salary & total compensation 
  • Company-paid gym membership or Classpass 
  • Comprehensive, company-paid health, vision, and dental insurance premiums for you and your dependents 
  • 401(k) retirement plan with 3% employer contribution 
  • Paid company holidays and unlimitedPTO 
  • Awesome company events 


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