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Senior Customer Success Engineer Jobs (NOW HIRING)

Retell AI

Customer Success Engineer

San Francisco, CA · On-site +1

  • Medical

  • Dental

  • Vision

We have more customer stories than we can tell! We're hiring a Customer Success Engineer to help our enterprise customers successfully deploy and scale AI voice agents in production. You'll become ...

Cyera

Senior Customer Success Engineer - Federal

New York, NY · On-site +1

$220K - $240K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

RESPONSIBILITIES As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: * Serving as the primary technical expert on the Cyera Platform ...

Simplex

Customer Success Engineer

Austin, TX · On-site

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

Simplex

Customer Success Engineer

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

WalkMe

Customer Success Engineer

Austin, TX

$115K - $135K/yr

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Simplex

Customer Success Engineer

Austin, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

WalkMe

Customer Success Engineer

San Francisco, CA

  • Medical

  • Retirement

  • PTO

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

WalkMe

Customer Success Engineer

San Francisco, CA · On-site

$115K - $135K/yr

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Simplex

Customer Success Engineer

Austin, TX

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

WalkMe

Customer Success Engineer

Austin, TX

  • Medical

  • Retirement

  • PTO

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Hightouch

Customer Success Engineer

New York, NY

$85K - $110K/yr

About the Role The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You'll work directly with all users to ensure they can get the ...

CARTO

Customer Success Engineer

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Engineer Department: Customer Services Employment Type: Full Time Location: Remote -USA Reporting To: Ian Fox Description Everything happens somewhere - which is why spatial ...

Linx Security

Customer Success Engineer

Description We're looking for a Customer Success Engineer to own enterprise customer accounts end-to-end, driving adoption, demonstrating product value, and delivering tangible security outcomes.

Vatn Systems

Customer Success Engineer

Bristol, RI · On-site

About the Role As a Customer Success Engineer, you'll be the technical lifeline for our customers - from onboarding and training through complex field troubleshooting and long-term mission success.

Dialpad

Customer Success Engineer

Austin, TX · On-site

This hybrid position reports to our Customer Success Engineering leader, with preferred working hours set as US Core Hours, with Eastern, Mountain, or Pacific time depending on the agreed schedule.

Element451

Customer Success Engineer

Customer Success Engineer Element451 is the AI-native CRM and agent platform built for higher education. As we scale, we're building the technical layer behind Customer Success-so AM's can move ...

Burq, Inc.

Customer Success Engineer

  • Medical

  • Dental

  • Vision

The Role The Customer Success Engineer owns the technical and commercial health of Burq's most important customers - particularly our enterprise accounts. You are the person a customer's engineering ...

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Senior Customer Success Engineer information

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$59.5K

$126.6K

$183.5K

How much do senior customer success engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior customer success engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What does a senior customer success engineer do?

A senior customer success engineer is responsible for ensuring customer satisfaction by providing technical support, onboarding, and training on a company's products or services. They troubleshoot complex issues, collaborate with sales and product teams, and often use tools like CRM and support platforms to manage customer relationships and improve retention.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

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What are the most commonly searched types of Customer Success Engineer jobs?

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Senior Customer Success Engineer jobs near you
Infographic showing various Senior Customer Success Engineer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $126,557 per year, or $60.8 per hour.

Customer Success Engineer

EVOLUTION WELL SERVICES OPERATING L

The Woodlands, TX • On-site

Full-time

Posted 19 days ago

Job description

Customer Success Engineer
Job Description
Department: Business Development
Job Status: Full-Time
FLSA Status: Salary-Exempt
Reports To: Manager of Customer Success
Location: Remote, Office: EVO & Client
Positions Supervised: N/A
Schedule: Monday - Friday, 8 a.m.- 5 p.m.
Travel Required: 25% - 75%
AIP: Level 6
POSITION SUMMARY: As Customer Success Engineer, you will use your technical knowledge and experience along with your interpersonal skills to lead in-house engineering and communication efforts with our partners. As part of this role, you will be the account "quarterback" helping drive key projects, proactive partner engagements, and overall ensuring that the partnership between EVO and your client is successful.
ESSENTIAL FUNCTIONS
  • Lead communication efforts with your Evolution client/partner by proactively staying ahead of the partner's and the market's needs.
  • Understand all contract items and apply proper reasoning and foresight to keep partnership strong.
  • Manage commercial discussions in a way that aligns with EVO being the most collaborative and proactive electric frac, power gen, and field gas conditioning service provider .
  • Collaborate daily with the Operations teams to drive continuous improvement, key operational initiatives, and ultimately, exceeding client operational expectations.
  • Be the E&P partner's advocate internally at EVO while proactively ensuring that EVO has strong relationships across the partner's organization - especially key decision makers.
  • Perform other duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS
  • Must be legally authorized to work in the United States without the need for sponsorship.
  • Must be at least 18 years of age or older.
  • Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
  • Daily, predictable attendance.

EDUCATION/EXPERIENCE LEVEL
  • Bachelor of Science in Engineering, or equivalent technical field. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree.
  • 4+ years of hydraulic fracturing experience, preferably with electric and/or turbine activities.
  • Prior business development experience, in-house experience, and/or leadership training.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES
  • Strong interpersonal communication, desire to build and maintain relationships.
  • Proficient use of Microsoft Office, digital tools, apps, and other advanced software.
  • Desire and ability to innovate, both internally and in our partnerships.
  • Lead collaboratively with influence to accomplish key initiatives.
  • Self-motivated and ability to work independently.
  • Ability to effectively multitask and pay attention to detail.
  • Strong verbal and written communication skills.
  • Effective competency of and communication via Teams.
  • Ownership of the communication between EVO and respective partner(s).

QUALIFICATIONS FOR ADVANCEMENT (Promotions may occur only after the following qualifications have been satisfied. Promotions are not guaranteed and are subject to availability of position openings.)
  • Demonstrated exceptional interdepartmental problem solving and communication.
  • Proven ability to create, develop, and lead relationships between EVO and its partners.
  • Lead successful initiatives that lead to Consistent, Best-in-Class Organizational & Operational Excellence (CBOE).
  • Demonstrate the consistent ability to collaborate and influence internally/externally to elevate EVO's reputation as an electric frac service provider to best-in-class.
  • Proven leader in projects associated with client partner(s).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The role will require flexibility with travel and a hybrid work setting consisting of:
EVO Office: Work at one of EVO offices (Houston, Midland, Pittsburgh, etc.)
Client Office: Work at one of EVO client/partner offices (San Antonio, Dallas, Pittsburgh, Houston, etc.)
EVO Jobsite: Work on-site as required; ensure all pre-requisites in place (including safety requirements)
The Customer Success Engineer is required to walk, sit, climb, bend, reach and squat/kneel. The Customer Success Engineer works primarily indoors and will be sitting for prolonged periods at a desk, while typing on a computer, whether in home office, corporate office, client office, or EVO jobsite. Must be able to access and navigate each department at the organization's facilities. When required to go to a wellsite, their work environment may include exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather, including typical and atypical outdoor elements and extreme cold and hot weather temperatures. Given these conditions, if visiting a pad, they may be required to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel-toe boots, safety glasses, ear protection and impact gloves) and must strictly adhere to all safety policies. Customer Success Engineers must be able to lift 25 lbs independently.
Work hours may include or includes early morning, late evenings, and weekends, depending on business necessity.
AAP /EEO STATEMENT
The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.
The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.
Last Revised 07/2026.

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