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Senior Customer Success Engineer Jobs (NOW HIRING)

WalkMe

Customer Success Engineer

Austin, TX

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

WalkMe

Customer Success Engineer

San Francisco, CA · On-site

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Apply Early

Simplex

Customer Success Engineer

Austin, TX

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

Simplex

Customer Success Engineer

Austin, TX

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

Simplex

Customer Success Engineer

Austin, TX · On-site

$80K - $120K/yr

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

WalkMe

Customer Success Engineer

New York, NY · On-site

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

WalkMe

Customer Success Engineer

San Francisco, CA · On-site

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

WalkMe

Customer Success Engineer

San Francisco, CA

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

WalkMe

Customer Success Engineer

Austin, TX · On-site

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Apply Early

DataRobot

Customer Success Engineer

Boston, MA · On-site

$125K - $180K/yr

The Customer Success Engineer is a post-sales technical expert responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications. Customer Success Engineers ...

DataRobot

Customer Success Engineer

Boston, MA · On-site

$125K - $180K/yr

The Customer Success Engineer is a post-sales technical expert responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications. Customer Success Engineers ...

DataRobot, Inc.

Customer Success Engineer

Boston, MA · On-site

$125K - $180K/yr

The Customer Success Engineer is a post-sales technical expert responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications. Customer Success Engineers ...

GitLab

Senior Customer Success Engineer- Public Sector

$56.50 - $73/hr

An overview of this role As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice ...

DUMAC

Customer Success Engineer

East Syracuse, NY

The Customer Success Engineer focuses on developing long-term customer relationships, increasing customer satisfaction, maximizing solution adoption, minimizing customer churn, and identifying ...

Burq, Inc.

Customer Success Engineer

The Role The Customer Success Engineer owns the technical and commercial health of Burq's most important customers - particularly our enterprise accounts. You are the person a customer's engineering ...

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All JobsSenior Customer Success Engineer Jobs

Senior Customer Success Engineer information

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$59.5K

$126.6K

$183.5K

How much do senior customer success engineer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for senior customer success engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

How does a Senior Customer Success Engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What is a customer success engineer's salary?

The salary for a customer success engineer typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior roles with specialized skills or certifications can earn higher compensation, often including bonuses and benefits.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Engineer, and why are they important?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What engineers make $200,000 a year?

Senior Customer Success Engineers can earn $200,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Compensation often includes base salary, bonuses, and stock options, and may require advanced technical knowledge and certifications.

What engineer makes $500,000 a year?

Senior Customer Success Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or technical leads with extensive experience, advanced skills, and often stock options or bonuses. Compensation at this level usually involves a combination of base salary, bonuses, and equity, especially in large tech companies or startups.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

More about Senior Customer Success Engineer jobs
What cities are hiring for Senior Customer Success Engineer jobs? Cities with the most Senior Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
What states have the most Senior Customer Success Engineer jobs? States with the most job openings for Senior Customer Success Engineer jobs include:
What job categories do people searching Senior Customer Success Engineer jobs look for? The top searched job categories for Senior Customer Success Engineer jobs are:
Senior Customer Success Engineer jobs near you
Infographic showing various Senior Customer Success Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $126,557 per year, or $60.8 per hour.
Customer Success Engineer

Customer Success Engineer

WalkMe

Austin, TX

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

Industry leader? Well, how about an industry creator?!
 
At WalkMe, now an SAP company, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we're transforming how enterprises interact with their technology.
 
So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
 
The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.
What You'll Own
  • Deliver consulting, implementation, and enablement services-guiding customers through best practices, solution design, rollout, and adoption.
  • Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
  • Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
  • Understand each customer's business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
  • Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
  • Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
  • Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
  • Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
  • Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
  • Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.
What You Need To Succeed
  • 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
  • Proven experience with consulting, solution implementation, and customer enablement.
  • Basic understanding of CSS, HTML, JavaScript, and APIs.
  • Strong understanding of SaaS platforms, integrations, and data workflows.
  • Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
  • Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
  • Excellent communication and relationship-building skills with both business and product stakeholders.
  • Strong project management and organizational skills.
  • Passion for helping customers succeed and driving measurable business outcomes.
What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
  • We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
  • We value collaboration and understand the importance of a healthy work-life balance . To support, we offer: 
  • Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.  
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
  • Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
  • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
  • WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Our job titles may span more than one career level. The total OTE for this role is between $95,000 and $120,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
 
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific rol

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
 
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
 
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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