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Senior Customer Success Engineer Jobs (NOW HIRING)

Duffel

Senior Customer Success Manager

Manhattan, NY · On-site

About the role We're looking for a Senior Customer Success Manager (CSM) to help our customers get ... You'll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our ...

Forward Networks

Customer Success Engineer

Charlotte, NC · On-site

$165K - $190K/yr

Forward Networks is looking for a Customer Success Engineer * Do want to create a category and help build a special company? * Join a company that has been in market 5+ years and has some of the top ...

Forward

Customer Success Engineer

Charlotte, NC

$165K - $190K/yr

Forward Networks is looking for a Customer Success Engineer * Do want to create a category and help build a special company? * Join a company that has been in market 5+ years and has some of the top ...

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Customer Success Engineer Department: Customer Success Employment Type: Full Time Location: Remote/Denver, CO Preferred Compensation: $70,000 - $115,000 / year Description The Customer Success ...

Sprig

Customer Success Engineer

San Francisco, CA · On-site

$135K - $150K/yr

About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...

Trustero

Customer Success Engineer

Palo Alto, CA · On-site

We're hiring a Customer Success Engineer to cover pre- and post-sales support with the goal to help customers maximize their value from the Trustero platform. We're looking for someone who likes to ...

GitLab

Customer Success Engineer - West

An overview of this role As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice ...

Proofpoint

Senior Customer Success Manager

Senior Customer Success Manager Proofpoint is looking for a self-starting, responsible, action ... Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering ...

Swarmia, Inc

Customer Success Engineer

New York, NY · On-site

$125K - $155K/yr

Help define scalable customer success processes as the company grows You should apply if * You have three plus years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer ...

NICE

Senior Customer Service Engineer

$19.75 - $27/hr

Senior Customer Service Engineer At NiCE, we don't limit our challenges. We challenge our limits ... About the Role As a Customer Success Engineer, you will be responsible for delivering world-class ...

Algolia

Customer Success Engineer

$111K - $130K/yr

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. You'll partner closely with ...

Altanovo

Customer Success Engineer

Vista, CA · On-site

$30 - $33/hr

Are you technically sharp engineer who enjoys working directly with clients, and wants to grow their expertise in internet infrastructure and security? 101domain is looking for a Customer Success ...

MongoDB

Senior Customer Success Manager

Atlanta, GA · On-site

Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...

S44 Energy

Customer Success Engineer

$110K - $145K/yr

What You Bring to the Team: * 2 - 5 years of experience in customer success, sales engineering, solutions consulting, account management, or technical SaaS support - including time owning accounts ...

Atlas Copco

Customer Success Engineer

Export, PA · On-site

Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various ...

MongoDB

Senior Customer Success Manager

Chicago, IL · On-site

Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...

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Senior Customer Success Engineer information

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$59.5K

$126.6K

$183.5K

How much do senior customer success engineer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for senior customer success engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

How does a Senior Customer Success Engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What is a customer success engineer's salary?

The salary for a customer success engineer typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior roles with specialized skills or certifications can earn higher compensation, often including bonuses and benefits.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Engineer, and why are they important?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What engineers make $200,000 a year?

Senior Customer Success Engineers can earn $200,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Compensation often includes base salary, bonuses, and stock options, and may require advanced technical knowledge and certifications.

What engineer makes $500,000 a year?

Senior Customer Success Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or technical leads with extensive experience, advanced skills, and often stock options or bonuses. Compensation at this level usually involves a combination of base salary, bonuses, and equity, especially in large tech companies or startups.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

More about Senior Customer Success Engineer jobs
What cities are hiring for Senior Customer Success Engineer jobs? Cities with the most Senior Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
What states have the most Senior Customer Success Engineer jobs? States with the most job openings for Senior Customer Success Engineer jobs include:
What job categories do people searching Senior Customer Success Engineer jobs look for? The top searched job categories for Senior Customer Success Engineer jobs are:
Senior Customer Success Engineer jobs near you
Infographic showing various Senior Customer Success Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $126,557 per year, or $60.8 per hour.
Customer Success Engineer

Customer Success Engineer

Oden Technologies Ltd

Chicago, IL • On-site

Full-time

Posted 29 days ago

Job description

About Oden:
Manufacturing is undergoing its fourth industrial revolution, with factory operations increasingly driven by real-time applications that combine process and context data with advanced ML and AI algorithms. This is unlocking a staggering opportunity to improve the efficiency and productivity of existing manufacturing processes.
As a Manufacturing AI company, Oden is at the forefront of this revolution. We combine large-scale data processing architectures and advanced AI and ML algorithms within the Oden platform so manufacturing operations teams can continuously monitor, analyze, and optimize their production, across a diverse set of processes and conditions. Our goal is to maximize efficiency, sustainability, and competitiveness in the manufacturing domain - to help True Makers Make Things Better!
Culture
  • We obsess over customers. Everything we do is to create profound results and delight for our customers. Every Viking cares about the purpose of the product and company, and prioritizes work based on customer end results. When in doubt, we go to the Gemba - we're happy to put on steel toe boots and hit the factory floor to work with the production manager.
  • We move fast and follow through - we live by transparent and scientific thinking, act with urgency, and put in the work to find the best ideas with those around us.
  • We elevate each other by giving and receiving direct, honest feedback and holding ourselves and others to a high standard to help the team rise, deliver, and win together.
  • "Be True Makers to Serve True Makers." We're building a community that fuels innovation and accelerates our pace and impact. We always ask if there's a better way to do something, even if it's unconventional - then we try it. We aim for bold yet simple solutions that cut through complexity and drive meaningful progress.

Oden Technologies is looking for a Customer Success Engineer to own adoption and value realization across our enterprise manufacturing customer base. This role sits at the intersection of technical problem-solving and customer-facing enablement - working directly with operators, engineers, and plant managers to ensure that what gets deployed actually gets used, and that customers can measure the impact on their production outcomes.
This is a broad, high-ownership role. You will be involved across the full post-sales lifecycle - from supporting deployments and coordinating with Solutions Managers & Engineers on technical execution, through to designing training programs, driving adoption, and building the commercial case for expansion. No two accounts look the same, and you will need to move fluidly between deep technical work and customer-facing enablement depending on where each account is and what it needs. You will partner closely with Solutions Engineers, who own deep system configuration and technical setup, while you own adoption, usage, and realized value at the customer.
Responsibilities
  • Coordinate post-sales deployment programs for a portfolio of enterprise manufacturing customers - working alongside Solutions Engineers to drive progress, resolve blockers, and keep implementations on track from kickoff through go-live
  • Own operator and site-level adoption: design and deliver training programs for operators, supervisors, and plant managers - structured, tracked, and iterated over time, not one-off sessions
  • Drive change management at the account level: diagnose why adoption stalls - workflow friction, data trust gaps, organisational resistance - and build targeted plans to fix it, including coaching internal champions to sustain momentum
  • Use SQL and scripting to query platform data, validate deployed configurations, build adoption dashboards, and troubleshoot data pipeline and product issues at customer sites
  • Track adoption health across your account portfolio using platform data (users, active lines, feature penetration); surface risks proactively and drive resolution before they become commercial problems
  • Articulate ROI in the customer's language: OEE improvement, scrap reduction, yield gain, downtime avoided. Own the success metric narrative from first go-live through expansion readiness, and build the data story that justifies additional sites and use cases
  • Contribute to expansion cases by identifying and sizing additional sites, lines, and use cases based on proven deployment success. Working in close partnership with Sales to drive the account strategy and strengthen our executive customer relationships.
  • Close the feedback loop with Product and Engineering by translating field observations and product gaps into structured input that informs roadmap

Required Experience
  • 4-6 years in a technical customer-facing role - solutions engineering, technical account management, customer success engineering, deployment support, or similar
  • Deep customer-facing exposure to manufacturing, industrial operations, or operational technology environments - enough to be credible with a process engineer or plant manager from day one
  • SQL proficiency: comfortable querying databases, building adoption reports, validating data outputs, and diagnosing data pipeline issues in a customer environment. Python scripting is a plus
  • Demonstrated track record of driving adoption and behaviour change in enterprise customer environments - not just delivering training, but the harder work of changing how people work
  • Experience designing and delivering technical training or enablement programmes for non-technical end users in industrial or operational settings
  • Ability to communicate complex technical concepts clearly across operator, engineering, and executive audiences - and to translate platform outcomes into production impact metrics
  • Self-directed in ambiguous environments: you will be active on accounts where deployment is still in progress; you do not need a clean slate to start, and you do not wait to be told what needs fixing
  • Bachelor's degree in engineering, computer science, industrial operations, or a related technical discipline
  • Based in one of our hubs: NYC area, Atlanta, Boston, Austin, Houston, Chicago. We have an office in Union Square, NYC; all other locations are remote
  • Willingness to travel to customer sites ~25-40% depending on customer phase and active deployment activity

Nice to Have
  • Direct experience working in manufacturing operations, industrial engineering, reliability, or OT - having worked on or alongside a production floor
  • Familiarity with OEE, fault analysis, predictive analytics, or production AI use cases in a manufacturing context
  • Experience with data pipeline tooling (Airflow, Databricks, or similar) and BI or dashboard platforms
  • Prior experience at a growth-stage industrial technology or SaaS company (30-200 people)
  • Background in adult learning design or structured training curriculum development
  • Experience working with manufacturing execution systems (MES), SCADA, or advanced analytics platforms in a customer-facing capacity

Compensation
We anticipate the base salary band for this role will be between $95,000 and $160,000, in addition to equity and benefits. This role may be hired at the Senior Associate level ($95,000-$130,000) or the Senior level ($115,000-$160,000). The salary at offer will be determined by factors such as the candidate's experience, knowledge, skills, and abilities, as well as internal equity among our team.
At this time, we cannot offer visa sponsorship. Candidates must be authorized to work in the United States without current or future employer sponsorship
At Oden, we are deeply committed to ensuring that every team member is engaged in work they are passionate about and find fulfilling. We prioritze your career development, offering personalized pathways for growth and advancement. Our approach is to align your strengths and interests with the company's goals, ensuring that you not only contribute meaningfully but also progress steadily in your professional journey, reaching new heights in your career.
We're an equal opportunity employer (EOE).
Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and worldviews as these are the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our "People First" company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture.
Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities and the ongoing development of a psychologically safe work environment.

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