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Senior Customer Success Engineer Jobs (NOW HIRING)

Simplex

Customer Success Engineer

Austin, TX

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

DataRobot

Customer Success Engineer

Boston, MA

$125K - $180K/yr

The Customer Success Engineer is a post-sales technical expert responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications. Customer Success Engineers ...

WalkMe

Customer Success Engineer

Austin, TX

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

WalkMe

Customer Success Engineer

New York, NY · On-site

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

DataRobot, Inc.

Customer Success Engineer

Boston, MA · On-site

$125K - $180K/yr

The Customer Success Engineer is a post-sales technical expert responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications. Customer Success Engineers ...

DataRobot

Customer Success Engineer

Boston, MA

$125K - $180K/yr

The Customer Success Engineer is a post-sales technical expert responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications. Customer Success Engineers ...

DataRobot

Customer Success Engineer

Boston, MA · On-site

$125K - $180K/yr

The Customer Success Engineer is a post-sales technical expert responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications. Customer Success Engineers ...

NuclearN AI

Customer Success Engineer

Phoenix, AZ · On-site

The role Customer Success Engineers at Nuclearn deploy AI software inside nuclear plants. It's a ... Technical conversation with a senior CSE or Engineering teammate * Practical work sample (60-90 ...

DataRobot

Customer Success Engineer

Boston, MA · On-site

$125K - $180K/yr

The Customer Success Engineer is a post-sales technical expert responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications. Customer Success Engineers ...

Nuclearn

Customer Success Engineer

Phoenix, AZ · On-site

The role Customer Success Engineers at Nuclearn deploy AI software inside nuclear plants. It's a ... Technical conversation with a senior CSE or Engineering teammate * Practical work sample (60-90 ...

Forward Networks

Customer Success Engineer

Charlotte, NC · On-site

$165K - $190K/yr

Forward Networks is looking for a Customer Success Engineer * Do want to create a category and help build a special company? * Join a company that has been in market 5+ years and has some of the top ...

Nuclearn

Customer Success Engineer

Phoenix, AZ

The role Customer Success Engineers at Nuclearn deploy AI software inside nuclear plants. It's a ... Technical conversation with a senior CSE or Engineering teammate * Practical work sample (60-90 ...

Forward Networks

Customer Success Engineer

Charlotte, NC

$165K - $190K/yr

Forward Networks is looking for a Customer Success Engineer * Do want to create a category and help build a special company? * Join a company that has been in market 5+ years and has some of the top ...

Sprig

Customer Success Engineer

San Francisco, CA · On-site

$135K - $150K/yr

About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...

The Mathworks

Customer Success Engineer

Natick, MA · On-site

$99K - $127K/yr

The Americas Customer Success Engineers (CSE) team at MathWorks is a group of engineers, scientists and mathematicians located across multiple time zones and office locations in the US, part of a ...

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Customer Success Engineer Department: Customer Success Employment Type: Full Time Location: Remote/Denver, CO Preferred Compensation: $70,000 - $115,000 / year Description The Customer Success ...

GitLab

Customer Success Engineer - West

An overview of this role As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice ...

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Senior Customer Success Engineer information

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$59.5K

$126.6K

$183.5K

How much do senior customer success engineer jobs pay per year?

As of Jun 11, 2026, the average yearly pay for senior customer success engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What engineers make $300,000 a year?

Senior Customer Success Engineers in technology companies can earn $300,000 or more annually, especially with experience, specialized skills, and in high-demand industries. Compensation often includes base salary, bonuses, and stock options, particularly in large tech firms or startups with significant growth potential.

How does a Senior Customer Success Engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What does a customer success engineer do?

A customer success engineer is responsible for ensuring clients effectively use a company's products or services by providing technical support, onboarding, and training. They work closely with sales and support teams to resolve technical issues, optimize product adoption, and improve customer satisfaction, often utilizing tools like CRM and support platforms. Strong technical skills and communication abilities are essential for this role.

What are the 5 pillars of customer success?

The five pillars of customer success are onboarding, adoption, retention, expansion, and advocacy. For a Senior Customer Success Engineer, understanding these pillars helps ensure customers achieve their desired outcomes, leading to long-term satisfaction and growth. Mastery of communication, technical skills, and data analysis supports effective management of these pillars.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Engineer, and why are they important?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What engineer makes $500,000 a year?

Senior Customer Success Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or executives in tech companies. Compensation at that level often includes base salary, bonuses, stock options, and other incentives, and usually requires extensive experience, advanced skills, and working in high-paying industries or companies.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

More about Senior Customer Success Engineer jobs
What cities are hiring for Senior Customer Success Engineer jobs? Cities with the most Senior Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
What states have the most Senior Customer Success Engineer jobs? States with the most job openings for Senior Customer Success Engineer jobs include:
What job categories do people searching Senior Customer Success Engineer jobs look for? The top searched job categories for Senior Customer Success Engineer jobs are:
Senior Customer Success Engineer jobs near you
Infographic showing various Senior Customer Success Engineer job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 35% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $126,557 per year, or $60.8 per hour.
Customer Success Engineer

Customer Success Engineer

Simplex

Austin, TX

Other

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

This position is fully in-office, M-F in Northwest Austin, TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin, TX area. This is a base + commission role.

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV).  You will be the authority on data, optimization, and support.  Learn and sharpen your SQL skills and diagnose integration issues using products like Postman.  You will help onboard some of the nation's top companies working in partnership with Account Executives, Account Managers and fellow CX engineers to present a cohesive, team-oriented approach to customers.  

As a Customer Success Engineer, you will: 

  • Accurately onboard clients onto theplatform 
  • Continually monitor dedicated accounts and make optimizations (bids, budgets,segmentationand overall ROI) to facilitate best performance and consistent improvement, budget fulfillment and overall client retention quarter over quarter 
  • Become a product expert and influence the product roadmap.  
  • Provide appropriate product suggestions on a client-by-client basis 
  • Minimize churn by enlisting all available corporate resources to solve problems & drive results 
  • Prepare and conduct regularly scheduled trend and metric reviews withclients 
  • Resolve technical, product and account issues as they occur 
  • Accurately document all relevant activity in Salesforce 

What we are looking for in a highly qualified candidate: 

  • Current Bachelor's degree (or expected graduation by May 2026) from a top school.
  • Demonstrated interest in data / analytics. Willingness to learn and utilize SQL 
  • Very adaptable and open to change in a fast-paced team environment 
  • High level of natural curiosity to challenge the status quo
  • Excellent verbal and written communication, presentation, and interpersonal skills 
  • Must be eligible to work permanently in the United States without employer sponsorship at any time now or in the future 

Benefits: 

  • Highly competitive salary & total compensation 
  • Company-paid gym membership or Classpass 
  • Comprehensive, company-paid health, vision, and dental insurance premiums for you and your dependents 
  • 401(k) retirement plan with 3% employer contribution 
  • Paid company holidays and unlimitedPTO 
  • Awesome company events 


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