About the role We're looking for a Senior Customer Success Manager (CSM) to help our customers get ... You'll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our ...
About the role We're looking for a Senior Customer Success Manager (CSM) to help our customers get ... You'll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our ...
About the role We're looking for a Senior Customer Success Manager (CSM) to help our customers get ... You'll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our ...
About the role We're looking for a Senior Customer Success Manager (CSM) to help our customers get ... You'll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our ...
Customer Success Engineer
Manhattan, NY · On-site
We are looking for a Customer Success Engineer (CSE) to join our global CS team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we're looking ...
Quick apply
Customer Success Engineer
Manhattan, NY · On-site
We are looking for a Customer Success Engineer (CSE) to join our global CS team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we're looking ...
Customer Success Engineer
New York, NY · On-site
$125K - $155K/yr
Help define scalable customer success processes as the company grows You should apply if * You have three plus years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer ...
Customer Success Engineer
New York, NY · On-site
$125K - $155K/yr
Help define scalable customer success processes as the company grows You should apply if * You have three plus years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer ...
Customer Success Engineer Department: Business Development Job Status: Full-Time FLSA Status: Salary-Exempt Reports To: Manager of Customer Success Location: The Woodlands, TX, Office: EVO & Client ...
Customer Success Engineer Department: Business Development Job Status: Full-Time FLSA Status: Salary-Exempt Reports To: Manager of Customer Success Location: The Woodlands, TX, Office: EVO & Client ...
Customer Success Engineer
Manhattan, NY · On-site
$110K - $130K/yr
We are looking for a Customer Success Engineer (CSE) to join our global CS team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we're looking ...
Customer Success Engineer
Manhattan, NY · On-site
$110K - $130K/yr
We are looking for a Customer Success Engineer (CSE) to join our global CS team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we're looking ...
Customer Success Engineer
Manhattan, NY · On-site
We are looking for a Customer Success Engineer (CSE) to join our global CS team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we're looking ...
Quick apply
Customer Success Engineer
Manhattan, NY · On-site
We are looking for a Customer Success Engineer (CSE) to join our global CS team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we're looking ...
Customer Success Engineer
New York, NY · Remote
$150K - $175K/yr
As a Customer Success Engineer at vCluster, you aren't just managing accounts -- you are the primary architect of customer outcomes after the deal closes. Sitting at the intersection of technical ...
Quick apply
Customer Success Engineer
New York, NY · Remote
$150K - $175K/yr
As a Customer Success Engineer at vCluster, you aren't just managing accounts -- you are the primary architect of customer outcomes after the deal closes. Sitting at the intersection of technical ...
Customer Success Engineer
Durham, NC · On-site
As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...
Quick apply
Customer Success Engineer
Durham, NC · On-site
As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...
Customer Success Engineer Department: Business Development Job Status: Full-Time FLSA Status: Salary-Exempt Reports To: Manager of Customer Success Location: The Woodlands, TX, Office: EVO & Client ...
Customer Success Engineer Department: Business Development Job Status: Full-Time FLSA Status: Salary-Exempt Reports To: Manager of Customer Success Location: The Woodlands, TX, Office: EVO & Client ...
Annual bonus opportunity Role Overview The Customer Success Engineer is responsible for: * Customer Management : Manage a diverse portfolio of customers, guiding them to fully leverage the ...
Annual bonus opportunity Role Overview The Customer Success Engineer is responsible for: * Customer Management : Manage a diverse portfolio of customers, guiding them to fully leverage the ...
Customer Success Engineer
Manhattan, NY · On-site
We are looking for a Customer Success Engineer (CSE) to join our global CS team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we're looking ...
Customer Success Engineer
Manhattan, NY · On-site
We are looking for a Customer Success Engineer (CSE) to join our global CS team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we're looking ...
Customer Success Engineer
Seattle, WA · On-site
$115K - $140K/yr
As a Customer Success Engineer , you will serve as the technical champion to customers; leading seamless onboarding, supporting integrations, and resolving complex issues. You'll work cross ...
Customer Success Engineer
Seattle, WA · On-site
$115K - $140K/yr
As a Customer Success Engineer , you will serve as the technical champion to customers; leading seamless onboarding, supporting integrations, and resolving complex issues. You'll work cross ...
Customer Success Engineer Department: Business Development Job Status: Full-Time FLSA Status: Salary-Exempt Reports To: Manager of Customer Success Location: The Woodlands, TX, Office: EVO & Client ...
Customer Success Engineer Department: Business Development Job Status: Full-Time FLSA Status: Salary-Exempt Reports To: Manager of Customer Success Location: The Woodlands, TX, Office: EVO & Client ...
Customer Success Engineer Department: Business Development Job Status: Full-Time FLSA Status: Salary-Exempt Reports To: Manager of Customer Success Location: The Woodlands, TX, Office: EVO & Client ...
Customer Success Engineer Department: Business Development Job Status: Full-Time FLSA Status: Salary-Exempt Reports To: Manager of Customer Success Location: The Woodlands, TX, Office: EVO & Client ...
Customer Success Engineer
Durham, NC · On-site
As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...
Customer Success Engineer
Durham, NC · On-site
As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...
The Role As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign - getting developers and enterprise teams from first integration to ...
The Role As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign - getting developers and enterprise teams from first integration to ...
Senior Customer Success Manager The Senior Customer Success Manager is responsible for driving ... Operate as a core member of a customer account pod alongside Sales, Solution Engineers, TAMs ...
Senior Customer Success Manager The Senior Customer Success Manager is responsible for driving ... Operate as a core member of a customer account pod alongside Sales, Solution Engineers, TAMs ...
To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers. Location: Remote (USA) Key Responsibilities
Quick apply
To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers. Location: Remote (USA) Key Responsibilities
The Role This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company. You'll partner closely with product, design, engineering ...
Quick apply
The Role This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company. You'll partner closely with product, design, engineering ...
Senior Customer Success Engineer information
See salary details
$59.5K - $70.8K
1% of jobs
$70.8K - $82K
3% of jobs
$82K - $93.3K
7% of jobs
$104.4K is the 25th percentile. Wages below this are outliers.
$93.3K - $104.6K
14% of jobs
$104.6K - $115.9K
17% of jobs
The median wage is $120.6K / yr.
$115.9K - $127.1K
19% of jobs
$127.1K - $138.4K
13% of jobs
$139.8K is the 75th percentile. Wages above this are outliers.
$138.4K - $149.7K
11% of jobs
$149.7K - $161K
7% of jobs
$161K - $172.2K
5% of jobs
$172.2K - $183.5K
3% of jobs
$59.5K
$126.6K
$183.5K
How much do senior customer success engineer jobs pay per year?
As of Aug 13, 2026, the average yearly pay for senior customer success engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.
What is a senior customer success engineer?
A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.
What does a senior customer success engineer do?
A senior customer success engineer is responsible for ensuring customer satisfaction by providing technical support, onboarding, and training on a company's products or services. They troubleshoot complex issues, collaborate with sales and product teams, and often use tools like CRM and support platforms to manage customer relationships and improve retention.
How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?
Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.
What are the key skills and qualifications needed to thrive as a senior customer success engineer?
To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.
What is the difference between Senior Customer Success Engineer vs Customer Success Manager?
| Aspect | Senior Customer Success Engineer | Customer Success Manager |
|---|---|---|
| Primary Focus | Technical support, product onboarding, and issue resolution | Customer relationship management, retention, and upselling |
| Required Skills | Technical expertise, product knowledge, troubleshooting | Communication, relationship building, account management |
| Work Environment | Technical teams, product development, support | Sales, account management, customer success teams |
| Common Certifications | Technical certifications (e.g., cloud, software) | Customer success or account management certifications |
While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.
More about Senior Customer Success Engineer jobs
What cities are hiring for Senior Customer Success Engineer jobs?
Cities with the most Senior Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs?
The most popular types of Customer Success Engineer jobs are:
What states have the most Senior Customer Success Engineer jobs?
States with the most job openings for Senior Customer Success Engineer jobs include:
What job categories do people searching Senior Customer Success Engineer jobs look for?
The top searched job categories for Senior Customer Success Engineer jobs are:
- Entry Level Customer Success Engineer
- Weekend Customer Success
- Associate Customer Success Manager
- Urgently Hiring Senior Customer Success Manager
- Customer Success Manager Hybrid
- Ehr Customer Success Manager
- Remote Senior Customer Success Manager
- Contractual Customer Success Manager
- Redpanda
- Shopify Customer Success Manager
Full-time
Re-posted 2 days ago
Job description
Customer Success Manager
New York, USA
Please note this role requires you to be able to commute twice a week to New York.
Duffel
Create the future of travel with us.
Whether it's visiting loved ones, starting an adventure, or a career-defining business trip, travel matters. And yet, anyone who's booked a flight knows how painful it can be. Outdated systems, clunky tools, endless workarounds - it shouldn't be this hard.
At Duffel, we're on a mission to unravel travel. We're rebuilding the infrastructure that powers the travel industry, making it simple, fast, and delightful. Backed by Benchmark, Blossom, Index Ventures, and Kima Ventures, we're a London team growing fast - and looking for people who want to make a real impact.
About the role
We're looking for a Senior Customer Success Manager (CSM) to help our customers get the most out of Duffel. You'll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists.
You'll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel.
What you'll do
• Own day-to-day relationships with strategic business customers
• Keep customers engaged and help them get the most out of Duffel
• Analyse customer performance and suggest new features or upgrades
• Develop KPIs and monitor business and technical performance
• Champion your portfolio's product needs to influence our roadmap
• Occasionally represent Duffel at events, panels, and forums
What we're looking for
• 5+ years helping enterprise customers get value from a software or tech product
• Proven track record of growing customer relationships and reducing churn
• Experience in a fast-growing startup
• Comfort supporting implementation pre, during, and post-launch
• Strong problem-solving and independent judgment
• Excellent communication, translating complex tech and business issues clearly
• Analytical mindset, you enjoy digging into data to drive decisions
• Experience working with API's
• Experience aligning cross-functional teams, particularly engineering and product
• Experience influencing product roadmap and sales strategy
Bonus points if you have:
• Deep knowledge of travel tech (airline or hotel distribution)
• Experience using AI or automation to scale customer success
• Previous work with customer support or operations teams
Why you'll love working here
Work From Anywhere - change your scenery without changing your job
Duffel Travel Allowance - because working in travel should come with travel perks
Enhanced parental leave
Sabbatical options - proper time to recharge
Competitive salary + potential equity
Everyone who joins Duffel owns a share of the company. We believe in full ownership, pride in your work, and a culture where your voice matters.
We're an equal opportunities employer - we hire for skill and potential, not background. If you can solve problems, build amazing things, and want to help shape the future of travel, we want you here.
New York, USA
Please note this role requires you to be able to commute twice a week to New York.
Duffel
Create the future of travel with us.
Whether it's visiting loved ones, starting an adventure, or a career-defining business trip, travel matters. And yet, anyone who's booked a flight knows how painful it can be. Outdated systems, clunky tools, endless workarounds - it shouldn't be this hard.
At Duffel, we're on a mission to unravel travel. We're rebuilding the infrastructure that powers the travel industry, making it simple, fast, and delightful. Backed by Benchmark, Blossom, Index Ventures, and Kima Ventures, we're a London team growing fast - and looking for people who want to make a real impact.
About the role
We're looking for a Senior Customer Success Manager (CSM) to help our customers get the most out of Duffel. You'll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists.
You'll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel.
What you'll do
• Own day-to-day relationships with strategic business customers
• Keep customers engaged and help them get the most out of Duffel
• Analyse customer performance and suggest new features or upgrades
• Develop KPIs and monitor business and technical performance
• Champion your portfolio's product needs to influence our roadmap
• Occasionally represent Duffel at events, panels, and forums
What we're looking for
• 5+ years helping enterprise customers get value from a software or tech product
• Proven track record of growing customer relationships and reducing churn
• Experience in a fast-growing startup
• Comfort supporting implementation pre, during, and post-launch
• Strong problem-solving and independent judgment
• Excellent communication, translating complex tech and business issues clearly
• Analytical mindset, you enjoy digging into data to drive decisions
• Experience working with API's
• Experience aligning cross-functional teams, particularly engineering and product
• Experience influencing product roadmap and sales strategy
Bonus points if you have:
• Deep knowledge of travel tech (airline or hotel distribution)
• Experience using AI or automation to scale customer success
• Previous work with customer support or operations teams
Why you'll love working here
Work From Anywhere - change your scenery without changing your job
Duffel Travel Allowance - because working in travel should come with travel perks
Enhanced parental leave
Sabbatical options - proper time to recharge
Competitive salary + potential equity
Everyone who joins Duffel owns a share of the company. We believe in full ownership, pride in your work, and a culture where your voice matters.
We're an equal opportunities employer - we hire for skill and potential, not background. If you can solve problems, build amazing things, and want to help shape the future of travel, we want you here.