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Senior Customer Success Engineer Jobs in Michigan

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Modelon

Customer Success Manager

Ann Arbor, MI · On-site

Customer Success Manager Ann Arbor Revenue About Modelon Modelon is revolutionizing the engineering design industry by offering technologies and services that enable customers to leverage system ...

SWIVEL

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Serves as a senior role on the team, bringing industry experience and mentorship of associate-level ...

Swbc

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a senior role on the team, bringing industry experience and mentorship of associate-level ...

SWBC

Customer Success Manager

Grand Rapids, MI

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a senior role on the team, bringing industry experience and mentorship of associate-level ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

A2MAC1

Customer Success Manager

Detroit, MI

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

A2Mac1

Customer Success Manager

Detroit, MI · On-site

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

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Senior Customer Success Engineer information

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What does a senior customer success engineer do?

A senior customer success engineer is responsible for ensuring customer satisfaction by providing technical support, onboarding, and training on a company's products or services. They troubleshoot complex issues, collaborate with sales and product teams, and often use tools like CRM and support platforms to manage customer relationships and improve retention.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are the most commonly searched types of Customer Success Engineer jobs in Michigan? The most popular types of Customer Success Engineer jobs in Michigan are:
What are popular job titles related to Senior Customer Success Engineer jobs in Michigan? For Senior Customer Success Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Senior Customer Success Engineer jobs in Michigan look for? The top searched job categories for Senior Customer Success Engineer jobs in Michigan are:
What cities in Michigan are hiring for Senior Customer Success Engineer jobs? Cities in Michigan with the most Senior Customer Success Engineer job openings:
Senior Customer Success Engineer jobs near you
Infographic showing various Senior Customer Success Engineer job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Senior Customer Success Manager

Level Data Inc

Kalamazoo, MI • On-site

Other

Re-posted yesterday

Job description

LevelData Career Opportunity: Senior Customer Success Manager, State Implementations
Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, LevelData invites you to join our team as a Senior Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.
About Us: At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.
Role Overview: As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Here's what we're seeking:
GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. Your experience navigating complex data landscapes sets you apart.
SaaS Implementation Leadership: You're no stranger to leading complex implementations in a Software as a Service (SaaS) company. Your technical acumen and project management skills ensure successful rollouts.
Qualifications:
  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation processes
Why Join LevelData?
  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.
All positions are subject to background evaluations and a pre-employment drug screening.

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