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Senior Customer Success Engineer Jobs in Michigan

Gosvt

Customer Success Engineer

Brighton, MI · On-site

$55 - $85/hr

Summary of Functions The Customer Success Engineer manages all onsite service cases for the customer. They are the focal contact for issues that arise with the customers audio visual systems and ...

Sprinklr

Sr. Customer Success Manager

Three Rivers, MI · On-site +1

Co-developcustomer outcomesplan to deliver on agreed KPI's and success metrics. Conduct regular customer cadences toalign onvalue realization, agreed business priorities, and provide thought ...

OxTS RD

Senior Customer Support Engineer

Detroit, MI · On-site

$90 - $120/hr

Senior Customer Support Engineer Department: Commercial Employment Type: Full Time Location ... success and loyalty. * Serve as the primary technical point of contact for prospects, customers ...

Trintech

Manager, Customer Success

Norway, MI · On-site

$90 - $130/hr

Experience building relationships with senior stakeholders, including Finance, IT, and executive ... Experience with Customer Success platforms and business systems such as Gainsight, Salesforce ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a senior role on the team, bringing industry experience and mentorship of associate-level ...

Swbc

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a senior role on the team, bringing industry experience and mentorship of associate-level ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Serves as a senior role on the team, bringing industry experience and mentorship of associate-level ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

... Engineering, Product, Support, and other internal stakeholders. Requirements As a Customer Success ... and senior stakeholders. * Excellent written and verbal communication skills, with the ability to ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

... Engineering, Product, Support, and other internal stakeholders. Requirements As a Customer Success ... and senior stakeholders. * Excellent written and verbal communication skills, with the ability to ...

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Senior Customer Success Engineer information

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are popular job titles related to Senior Customer Success Engineer jobs in Michigan?

For Senior Customer Success Engineer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Senior Customer Success Engineer jobs in Michigan look for?

The top searched job categories for Senior Customer Success Engineer jobs in Michigan are:

What cities in Michigan are hiring for Senior Customer Success Engineer jobs?

Cities in Michigan with the most Senior Customer Success Engineer job openings:

Senior Customer Success Engineer jobs near you
Infographic showing various Senior Customer Success Engineer job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Success Engineer

Gosvt

Brighton, MI • On-site

$55 - $85/hr

Other

Posted 4 days ago

Job description

SVT is a value-added distributor of technology solutions and services, providing a premier client experience.Simply stated integrity is our infrastructure. Over 60 years of success in the technology industry has been a direct result of maintaining our core principles. By staying dedicated to our clients, committed to our workforce and loyal to our partners, we have firmly established a best-in-class cornerstone to our existence.Certifications and continuing education are a vital part of our ability to bring the best solutions to our customers. Our team members have clear career and training plans that encourage professional development to benefit themselves and our customers.

In addition, SVT is a member of both the National Systems Contractors Association (NSCA) and InfoComm International. We are currently certified through InfoComm as an Audio/Video Solutions Provider at the Emerald level. Other affiliations include Media Communications Association-International (MCA-I) and American Institute of Architects-Professional Affiliate (AIA-PA).

Summary of Functions

The Customer Success Engineer manages all onsite service cases for the customer. They are the focal contact for issues that arise with the customers audio visual systems and technology. The CSE will record all issues that exist in the Pro-Tech ticketing system and will respond to correct the problems that arise. The CSE will function as a liaison between the customer and Pro-Tech and will deliver a premium customer experience to the end users.

Duties and Responsibilities
  • Works as part of Pro-Tech team to meet deliverables.
  • Takes part in on site orientations and meetings; assures that established policies and procedures are followed.
  • Promptly reports all on site issues brought to them and provide resolutions when possible.
  • Promptly reports all onsite issues that cannot be immediately resolved to the service department.
  • Ensures that any assistance needed from an engineer or programmer is promptly requested and sourced.
  • Maintains outstanding communications with the site contact to ensure status of issues are prompt and customer understands current resolution status.
  • Performs other project duties as required.
  • May require travel to headquarters for training and leadership visits.

Reports directly to the Customer Experience Manager.

QUALIFICATIONS

A high school diploma or GED is required; At least five years prior experience in AV Integration. Excellent communication skills and the ability to collaborate well with people are essential. Good leadership skills required. Experience with on-site project management is highly desirable. Desire someone with a high attention to detail and extreme sense of urgency.

PHYSICAL DEMANDS

Ability to communicate orally with management and other co-workers is important. Regular use of audio, video, telephone, and e-mail for communication is essential. Standing or sitting for extended periods is common. Hearing and vision within normal ranges is important for conversations, to receive ordinary information and to prepare or inspect building plans, blueprints, and drawings. Heavy lifting will be required. Exertion of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines or measuring tools is required. Able to understand and utilize architectural or engineering drawings, utilize financial reports and legal documents to conduct business. On site installations can take place out of normal business hours and for days exceeding eight hours per day.

WORK ENVIRONMENT

The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer and/or calculator.

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