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Senior Customer Success Engineer Jobs in Delaware

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Build trusted relationships with procurement teams and senior benefits leaders, earning credibility ...

World Wide Technology

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Collaborate with Engagement Managers senior engineers and consultants to build project leadership ...

New

World Wide Technology

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Collaborate with Engagement Managers senior engineers and consultants to build project leadership ...

New

World Wide Technology

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Collaborate with Engagement Managers senior engineers and consultants to build project leadership ...

New

World Wide Technology

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Collaborate with Engagement Managers senior engineers and consultants to build project leadership ...

New

World Wide Technology

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Collaborate with Engagement Managers senior engineers and consultants to build project leadership ...

New

World Wide Technology

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Collaborate with Engagement Managers senior engineers and consultants to build project leadership ...

New

World Wide Technology

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Collaborate with Engagement Managers senior engineers and consultants to build project leadership ...

New

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All JobsCustomer Success Engineer JobsSenior Customer Success Engineer JobsSenior Customer Success Engineer Jobs in Delaware

Senior Customer Success Engineer information

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What does a senior customer success engineer do?

A senior customer success engineer is responsible for ensuring customer satisfaction by providing technical support, onboarding, and training on a company's products or services. They troubleshoot complex issues, collaborate with sales and product teams, and often use tools like CRM and support platforms to manage customer relationships and improve retention.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are popular job titles related to Senior Customer Success Engineer jobs in Delaware? For Senior Customer Success Engineer jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Senior Customer Success Engineer jobs in Delaware look for? The top searched job categories for Senior Customer Success Engineer jobs in Delaware are:
Senior Customer Success Engineer jobs near you
Infographic showing various Senior Customer Success Engineer job openings in Delaware as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Director

Truveris

Wilmington, DE • On-site, Remote

$120K - $150K/yr

Full-time

Re-posted 27 days ago

Job description

Description
Customer Success Director
Strategic Accounts | PBM Contract Advisory
Wilmington, Delaware 19807 • Remote Role with Travel
About Truveris
Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary, data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased, Truveris delivers measurable savings and accountability across every pharmacy program. For more information, visit www.truveris.com.
Position Overview
Truveris is hiring a Customer Success Director (Strategic Accounts) to serve as the primary advisor and account owner for a small portfolio (3-5) of our most complex clients, primarily in the public sector.
This role is best suited for someone who brings deep, hands-on expertise in PBM contracting and enjoys operating as a consultative, strategic advisor to senior stakeholders. You will guide clients through PBM pricing structures, guarantees, procurement processes, and vendor negotiations-helping them maximize value and reduce cost across their pharmacy programs.
You will have end-to-end ownership of each account, driving cross-functional alignment while building trusted relationships with procurement leaders and senior benefits stakeholders. You will be accountable for client outcomes, retention, and renewal strategy, partnering closely with Sales and leadership to structure long-term agreements.
Success in this role requires strong executive presence, high autonomy, and the ability to simplify complex, high-stakes decisions. This role is fully remote, with travel required for key client engagements.
Key Responsibilities
  • Serve as the strategic advisor and primary owner for 3-5 large, complex client accounts
  • Lead PBM contract strategy discussions, including pricing models, guarantees, compliance, and performance optimization
  • Guide clients through RFP strategy, evaluation, and negotiation readiness with PBM vendors
  • Own the renewal strategy and execution (scope, term, pricing), partnering with Sales and leadership as needed
  • Build trusted relationships with procurement teams and senior benefits leaders, earning credibility through insight, not just service
  • Translate complex data and contract terms into clear, actionable recommendations for executive stakeholders
  • Identify and drive opportunities to expand Truveris' solutions through a consultative, value-driven approach
  • Own the development and quality assurance of client-facing materials and analyses, ensuring clarity, accuracy, and executive-level polish
This Role Is a Strong Fit If You
  • Have deep, working knowledge of PBM contracts and can independently advise clients
  • Thrive in complex, high-stakes client environments, particularly in the public sector
  • Are seeking a consultative, advisory role
  • Are comfortable owning strategic relationships and outcomes end-to-end
  • Bring strong executive presence and credibility with senior stakeholders
Required Qualifications
  • 8+ years of hands-on PBM experience, including direct involvement in:
    • Contract structure and evaluation
    • Pricing models and guarantees
    • Compliance and performance terms
  • Proven experience advising clients (externally) on PBM vendor strategy or contract decisions
  • Experience managing large, complex accounts, ideally including public sector clients and procurement processes
  • Track record of owning or driving client renewals and long-term agreements
  • Strong ability to translate complex financial or contractual concepts into clear recommendations
  • Experience as a Strategic Account Manager, Key Account Director, Customer Success Director, or PBM/Benefits Consultant
  • Demonstrated ability to engage and influence CFOs, procurement leaders, and senior benefits stakeholders
  • High degree of autonomy and confidence in owning client relationships and outcomes
Compensation
Base Salary: $120,000 - $150,000
Equal Employment Opportunity
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please review our CCPA/CPRA policies.

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