They are seeking a Customer Success Engineer to operate at the intersection of engineering and mission execution, deploying their technology into military training environments and ensuring customer ...
They are seeking a Customer Success Engineer to operate at the intersection of engineering and mission execution, deploying their technology into military training environments and ensuring customer ...
They are seeking a Customer Success Engineer to operate at the intersection of engineering and mission execution, deploying technology in real-world military training environments and ensuring ...
They are seeking a Customer Success Engineer to operate at the intersection of engineering and mission execution, deploying technology in real-world military training environments and ensuring ...
Customer Success Engineer, Battle Road [Ft. Leavenworth] - Relocation Provided
Leavenworth, KS · On-site
$135K - $180K/yr
Why This Role Exists As a Customer Success Engineer at Battle Road by Onebrief, you operate at the intersection of engineering and mission execution. You'll deploy AtomEngine into real-world military ...
Customer Success Engineer, Battle Road [Ft. Leavenworth] - Relocation Provided
Leavenworth, KS · On-site
$135K - $180K/yr
Why This Role Exists As a Customer Success Engineer at Battle Road by Onebrief, you operate at the intersection of engineering and mission execution. You'll deploy AtomEngine into real-world military ...
Basic Function We are looking for a Senior Customer Success Specialist to join our Tax and Accounting division and play a critical role in helping our customers--primarily public accounting firms ...
Basic Function We are looking for a Senior Customer Success Specialist to join our Tax and Accounting division and play a critical role in helping our customers--primarily public accounting firms ...
Basic Function We are looking for a Senior Customer Success Specialist to join our Tax and Accounting division and play a critical role in helping our customers-primarily public accounting firms ...
Basic Function We are looking for a Senior Customer Success Specialist to join our Tax and Accounting division and play a critical role in helping our customers-primarily public accounting firms ...
Basic Function We are looking for a Senior Customer Success Specialist to join our Tax and Accounting division and play a critical role in helping our customers-primarily public accounting firms ...
Basic Function We are looking for a Senior Customer Success Specialist to join our Tax and Accounting division and play a critical role in helping our customers-primarily public accounting firms ...
Basic Function We are looking for a Senior Customer Success Specialist to join our Tax and Accounting division and play a critical role in helping our customers-primarily public accounting firms ...
Basic Function We are looking for a Senior Customer Success Specialist to join our Tax and Accounting division and play a critical role in helping our customers-primarily public accounting firms ...
Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall ...
New
Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall ...
New
The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for ... These are the behaviors you'll need for success at Logitech. In this role you will: * Resolve ...
The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for ... These are the behaviors you'll need for success at Logitech. In this role you will: * Resolve ...
Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and ... As a Manager of one of Auvik's Customer Success teams, you'll lead and mentor a team of Customer ...
Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and ... As a Manager of one of Auvik's Customer Success teams, you'll lead and mentor a team of Customer ...
Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and ... with Product and Engineering to influence future improvements What are we looking for? We're ...
Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and ... with Product and Engineering to influence future improvements What are we looking for? We're ...
Customer Success Manager II
Toronto, KS · On-site
$90 - $100/hr
As a Customer Success Manager II, you'll be at the heart of that mission, owning the strategy and ... Working closely with senior stakeholders, you'll help design and execute recognition strategies ...
Customer Success Manager II
Toronto, KS · On-site
$90 - $100/hr
As a Customer Success Manager II, you'll be at the heart of that mission, owning the strategy and ... Working closely with senior stakeholders, you'll help design and execute recognition strategies ...
Customer Success Manager, Enterprise
Topeka, KS · On-site
$224K/yr
Shaping the customer success function in a fast-growing AI platform category, developing deep ... Market engineers, to support their business goals * Driving measurable customer outcomes by ...
New
Customer Success Manager, Enterprise
Topeka, KS · On-site
$224K/yr
Shaping the customer success function in a fast-growing AI platform category, developing deep ... Market engineers, to support their business goals * Driving measurable customer outcomes by ...
New
Customer Success Manager, Enterprise
Overland Park, KS · On-site
$224K/yr
Shaping the customer success function in a fast-growing AI platform category, developing deep ... Market engineers, to support their business goals * Driving measurable customer outcomes by ...
New
Customer Success Manager, Enterprise
Overland Park, KS · On-site
$224K/yr
Shaping the customer success function in a fast-growing AI platform category, developing deep ... Market engineers, to support their business goals * Driving measurable customer outcomes by ...
New
Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities Design & Build Scalable Learning ...
Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities Design & Build Scalable Learning ...
You'll partner closely with Customer Success Managers who own the long-term customer relationship, Customer Success Engineers who handle deep technical and workflow troubleshooting, Customer ...
You'll partner closely with Customer Success Managers who own the long-term customer relationship, Customer Success Engineers who handle deep technical and workflow troubleshooting, Customer ...
Reporting to the SVP, Global Client Services, you'll define the commercial strategy, operating ... Partner with Account Executives, Client Partners, and Customer Success to accelerate strategic ...
Reporting to the SVP, Global Client Services, you'll define the commercial strategy, operating ... Partner with Account Executives, Client Partners, and Customer Success to accelerate strategic ...
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Overland Park, KS · On-site
$22 - $24/hr
... the success of the stores. We are looking for individuals with at least one year of high-level ... Base Pay range for this role is $22 to $24 for Customer Service Associate and $23 to $25 for Senior ...
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Overland Park, KS · On-site
$22 - $24/hr
... the success of the stores. We are looking for individuals with at least one year of high-level ... Base Pay range for this role is $22 to $24 for Customer Service Associate and $23 to $25 for Senior ...
... the success of the stores. We are looking for individuals with at least one year of high-level ... Base Pay range for this role is $22 to $24 for Customer Service Associate and $23 to $25 for Senior ...
... the success of the stores. We are looking for individuals with at least one year of high-level ... Base Pay range for this role is $22 to $24 for Customer Service Associate and $23 to $25 for Senior ...
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Overland Park, KS · On-site
$22 - $24/hr
... the success of the stores. We are looking for individuals with at least one year of high-level ... Base pay range for this role is $22 to $24 for Customer Service Associate and $23 to $25 for Senior ...
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Overland Park, KS · On-site
$22 - $24/hr
... the success of the stores. We are looking for individuals with at least one year of high-level ... Base pay range for this role is $22 to $24 for Customer Service Associate and $23 to $25 for Senior ...
Senior Customer Success Engineer information
What is a senior customer success engineer?
A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.
What are the key skills and qualifications needed to thrive as a senior customer success engineer?
To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.
How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?
Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.
What is the difference between Senior Customer Success Engineer vs Customer Success Manager?
| Aspect | Senior Customer Success Engineer | Customer Success Manager |
|---|---|---|
| Primary Focus | Technical support, product onboarding, and issue resolution | Customer relationship management, retention, and upselling |
| Required Skills | Technical expertise, product knowledge, troubleshooting | Communication, relationship building, account management |
| Work Environment | Technical teams, product development, support | Sales, account management, customer success teams |
| Common Certifications | Technical certifications (e.g., cloud, software) | Customer success or account management certifications |
While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.
What are the most commonly searched types of Customer Success Engineer jobs in Kansas?
The most popular types of Customer Success Engineer jobs in Kansas are:
What are popular job titles related to Senior Customer Success Engineer jobs in Kansas?
For Senior Customer Success Engineer jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Senior Customer Success Engineer jobs in Kansas look for?
The top searched job categories for Senior Customer Success Engineer jobs in Kansas are:
What cities in Kansas are hiring for Senior Customer Success Engineer jobs?
Cities in Kansas with the most Senior Customer Success Engineer job openings:
Full-time
Re-posted 23 days ago
Job description
Job Summary:
Onebrief is a collaboration and AI-powered workflow software company designed specifically for military staffs. They are seeking a Customer Success Engineer to operate at the intersection of engineering and mission execution, deploying their technology into military training environments and ensuring customer success with the platform.
Responsibilities:
• Deploy AtomEngine into live military training environments, including classified and air-gapped systems
• Work directly onsite at Ft. Leavenworth, embedded with customers to learn their needs and iterate alongside them.
• Configure and adapt entities, behaviors, and operational scenarios to reflect real-world requirements
• Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences
• Teach technical concepts clearly to mixed technical and non-technical audiences, helping military stakeholders understand not just how the platform works, but why it works
• Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
• Translate real-world friction into actionable feedback for Product and Engineering
• Improve documentation and repeatability so deployments scale over time
• Occasional Travel
Qualifications:
Required:
• 3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
• Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
• Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, GDScript, or similar)
• Strong systems thinking and understanding of modular, maintainable software design
• Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
• Self-directed and effective in fast-moving, ambiguous environments
• Active Secret or Top Secret security clearance
• Prior Military experience
• Willingness and ability to work from Ft. Leavenworth
• Willingness and ability to travel occasionally (20%)
Preferred:
• Experience presenting or teaching technical concepts to large groups
• Experience in modeling, simulation, game engines, or defense-related systems
Company:
Onebrief is an AI-powered platform that supports operational planning, collaboration, and decision workflows for military and command teams. Founded in 2019, the company is headquartered in Honolulu, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Onebrief is a collaboration and AI-powered workflow software company designed specifically for military staffs. They are seeking a Customer Success Engineer to operate at the intersection of engineering and mission execution, deploying their technology into military training environments and ensuring customer success with the platform.
Responsibilities:
• Deploy AtomEngine into live military training environments, including classified and air-gapped systems
• Work directly onsite at Ft. Leavenworth, embedded with customers to learn their needs and iterate alongside them.
• Configure and adapt entities, behaviors, and operational scenarios to reflect real-world requirements
• Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences
• Teach technical concepts clearly to mixed technical and non-technical audiences, helping military stakeholders understand not just how the platform works, but why it works
• Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
• Translate real-world friction into actionable feedback for Product and Engineering
• Improve documentation and repeatability so deployments scale over time
• Occasional Travel
Qualifications:
Required:
• 3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
• Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
• Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, GDScript, or similar)
• Strong systems thinking and understanding of modular, maintainable software design
• Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
• Self-directed and effective in fast-moving, ambiguous environments
• Active Secret or Top Secret security clearance
• Prior Military experience
• Willingness and ability to work from Ft. Leavenworth
• Willingness and ability to travel occasionally (20%)
Preferred:
• Experience presenting or teaching technical concepts to large groups
• Experience in modeling, simulation, game engines, or defense-related systems
Company:
Onebrief is an AI-powered platform that supports operational planning, collaboration, and decision workflows for military and command teams. Founded in 2019, the company is headquartered in Honolulu, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Onebrief
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Honolulu, HI, US
Year founded
2019