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Senior Customer Success Engineer Jobs in Kansas (NOW HIRING)

Archera

As a senior member of a growing Customer Success organization, you'll set the standard for ... Collaborate with Product, Engineering, and Support to resolve customer challenges and channel ...

CoLab Software

About CoLab At CoLab, we help mechanical engineering teams bring life-changing products to market ... Customer success and sales own the relationship and pull in brand design or product marketing ...

Zoomcar

Sales Engineer, Majors Enterprise

Wichita, KS · On-site

$120 - $180/hr

Build and maintain long-term trusted relationships with C-level executives and senior leadership ... and customer success teams. * Provide roadmap guidance, operational reviews, and strategic check ...

Ascend Learning

Client Success Consultant

Leawood, KS · On-site

This role collaborates closely with Product, Engineering, Support, Finance, Legal, Sales, and ... customer lifecycle. * Build and maintain relationships with executive sponsors, senior leaders, and ...

Ascend Learning

Client Success Consultant

Leawood, KS · On-site

This role collaborates closely with Product, Engineering, Support, Finance, Legal, Sales, and ... customer lifecycle. * Build and maintain relationships with executive sponsors, senior leaders, and ...

Viavi Solutions

Senior Test Engineer

Wichita, KS · On-site

VIAVI employees are passionate about supporting customer success and we welcome people who bring ... This is a hands-on NPI and Manufacturing Engineering role focused on instrument automation, rack ...

Viavi Solutions

Senior Test Engineer

Wichita, KS · On-site

VIAVI employees are passionate about supporting customer success and we welcome people who bring ... This is a hands-on NPI and Manufacturing Engineering role focused on instrument automation, rack ...

Viavi

Senior Manufacturing Manager

Wichita, KS · On-site

$90 - $120/hr

VIAVI employees are passionate about supporting customer success and we welcome people who bring ... Collaborate with engineering, supply chain, and quality departments to ensure seamless product ...

Auvik Networks

Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and ... Customer Success actually work? Then this may just be the role for you. In order to support our ...

NinjaOne

Enterprise Solutions Engineer

Kansas, KS · On-site +1

$94K - $117K/yr

Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term ... senior business stakeholders. * Brings deep domain knowledge in enterprise IT operations, RMM ...

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Senior Customer Success Engineer information

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are the most commonly searched types of Customer Success Engineer jobs in Kansas?

The most popular types of Customer Success Engineer jobs in Kansas are:

What are popular job titles related to Senior Customer Success Engineer jobs in Kansas?

For Senior Customer Success Engineer jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Senior Customer Success Engineer jobs in Kansas look for?

The top searched job categories for Senior Customer Success Engineer jobs in Kansas are:

What cities in Kansas are hiring for Senior Customer Success Engineer jobs?

Cities in Kansas with the most Senior Customer Success Engineer job openings:

Senior Customer Success Engineer jobs near you

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Shane Co.

Overland Park, KS • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Shane Co. rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

1st of 30 rated jewelry retailers

Job description

Overview
We are looking for customer service professionals who can excel at giving our guests a 5-star experience. The level of customer service we provide at Shane Co. is exceptional and our Customer Service Associates are critical to the success of the stores. We are looking for individuals with at least one year of high-level customer service experience in a face-to-face environment who can take initiative and understand our customers' needs. If you have experience working closely with customers and providing tailored solutions that exceed expectations, we would love to hear from you! No former jewelry experience is required, and we will provide you with the training you need to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create brilliant and memorable experiences for each of our customers. You'll be joining a team where your contributions make a difference!
Responsibilities
As a Shane Co. Customer Service Associate You Will...
  • Assist with front and back of house operations, understanding the basic functionalities in the shop, Customer Service, and Operations departments.
  • Support Floor Sales activities
  • Uphold merchandising standards, and assist in maintaining an accurate inventory of all merchandise
  • Act as the last point of contact with our in-store customers, making sure their purchased merchandise is presentable and all questions have been addressed
  • Partner with Bench Jewelers to assist customers with repairs and warranty work

Qualifications
  • A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadership or advanced customer service role preferred for Senior CSA). Prior experience with jewelry is neither relevant nor required... we will teach you!
  • We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
  • Excellent communication and interpersonal skills.
  • Demonstrated attention to detail and accuracy.
  • Comfortable with technology and comfortable learning new systems and processes.
  • Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
  • Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
  • Genuine enjoyment in providing great service.
  • Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively.
  • Excellence in written and spoken English is required; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Application Deadline: Initial consideration will be given to applications received by 8/12/26. Applications received after this date may be considered if the position remains open or the application period is extended
Behavioral Characteristics
People-focused, communicative, and team-oriented individuals will see the most success in this role. Strong communication, patience, and resourcefulness are imperative for this role, as are organizational skills and attention to detail. Successful candidates for this role also find fulfillment in areas such as following procedures, working closely with others, and working on a variety of tasks throughout the day. A focus on task-management is required, along with the ability to focus on people and relationships.
Why Work for Shane Co.?
Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
Base Pay range for this role is $22 to $24 for Customer Service Associate and $23 to $25 for Senior Customer Service Associate, which applies to this specific role in this location only.
  • Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase. Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.

Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:
  • Participation in a team bonus that can range from zero to $150 each week for every member of the store team.

Beyond pay:
  • We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you. Our benefits and perks include:
    • Competitive medical, dental, and vision coverage.
    • Competitive 401(k) plan with company match.
    • Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
    • Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
    • Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
    • Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
  • Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)
  • We offer dedicated training specific to your role in our company.
  • We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role. We offer training toward advancement, specifically in the area of management and leadership for all levels. With stores in multiple markets, moving with the company is also possible.
  • While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.
  • We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees.

Employer will not sponsor via or work authorization.

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