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Entry Level Customer Success Engineer Jobs (NOW HIRING)

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Customer Success Engineer Primary responsibilities * Provide technical assistance and support for incoming queries and issues related to the OptiSigns application. * Respond to end-user inquiries and ...

Just Radon

Be Seen First

Customer Success Manager

Portland, OR · Remote

$20 - $37/hr

Provide tailored customer support to resolve issues promptly Preferred Qualifications * Entry-level experience in customer success * Strong problem-solving skills

Just Radon

Be Seen First

Customer Success Manager

Portland, OR · Remote

$20 - $37/hr

Provide tailored customer support to resolve issues promptly Preferred Qualifications * Entry-level experience in customer success * Strong problem-solving skills

Steer Health

Customer Success Associate

This is an entry-level role designed for someone who is eager to learn, naturally curious, highly ... and Engineering teams * Document customer feedback and identify trends * Assist with customer ...

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Entry Level Customer Success Engineer information

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$30K

$69.4K

$118K

How much do entry level customer success engineer jobs pay per year?

As of Jun 22, 2026, the average yearly pay for entry level customer success engineer in the United States is $69,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What does an Entry Level Customer Success Engineer do?

An Entry Level Customer Success Engineer helps customers effectively use a company's products or services by providing technical support, troubleshooting issues, and ensuring clients achieve their desired outcomes. They often work closely with both the customer and internal teams to resolve problems and suggest best practices. Their goal is to build strong customer relationships, encourage product adoption, and ensure customer satisfaction, often serving as the first point of contact for technical inquiries.

What are some typical challenges faced by Entry Level Customer Success Engineers, and how can they effectively overcome them?

Entry Level Customer Success Engineers often encounter challenges such as managing multiple customer requests, learning to prioritize issues, and adapting to various client needs and technical environments. Building strong communication skills and seeking guidance from experienced team members can help navigate these challenges. Additionally, leveraging internal knowledge bases, attending regular product training sessions, and developing a strong understanding of the company's offerings are essential for success and professional growth in this role.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Success Engineer, and why are they important?

To thrive as an Entry Level Customer Success Engineer, you need a basic understanding of technical concepts, problem-solving abilities, and a relevant degree such as computer science or information technology. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and basic troubleshooting of software platforms is typically required. Strong communication, active listening, and a customer-centric mindset help build rapport and address client needs effectively. These skills and qualities enable you to resolve technical issues efficiently and foster long-term customer satisfaction and retention.
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What job categories do people searching Entry Level Customer Success Engineer jobs look for? The top searched job categories for Entry Level Customer Success Engineer jobs are:
Entry Level Customer Success Engineer jobs near you
Infographic showing various Entry Level Customer Success Engineer job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $69,362 per year, or $33.3 per hour.

AI Customer Success Engineer - TS/SCI clearance with CI Poly

PGTEK

Mclean, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Title: AI Platform - Customer Success Engineer
Location: McLean, VA (Onsite)
Clearance Requirement: Active TS/SCI with CI Polygraph (required)
Position Summary
We are seeking an AI Platform Customer Success Engineer to join a diverse, high-performing team of engineers and program professionals supporting mission-critical AI solutions. In this role, you will serve as the primary customer advocate, ensuring customers achieve measurable outcomes from our AI-powered platforms through strategic guidance, technical coordination, and relationship management.
The ideal candidate excels at identifying customer pain points, translating complex technical concepts into clear business value, and collaborating across engineering, sales, and program teams to deliver an exceptional customer experience in a classified environment.
Key Responsibilities
  • This role requires strong communication and collaboration skills, as the CSE must work closely with stakeholders from engineering, sales, and program management to deliver an exceptional customer experience.
  • The AI Platform CSE possesses the skills required to develop long-term relationships with customers that drive loyalty, retention, and growth for the program.
  • Basic understanding of AI and machine learning concepts, such as data preprocessing, model training, and deployment. They should be able to explain complex technical terms to customers in a non-technical manner.
  • Effective communication is crucial for a CSE working with AI products. They should be able to articulate the value proposition of their product, address customer concerns, and provide clear explanations of features and benefits.
  • Able to identify and resolve complex technical problems, work collaboratively with internal teams (e.g., engineering), and escalate critical issues when necessary.
  • Many AI products rely on data to function effectively. An AI Platform CSE should have basic data analysis skills, including the ability to interpret data metrics, track customer engagement, and identify trends in usage patterns.
  • Experience gathering insights from customers about their needs, pain points, and goals. The AI Platform CSE demonstrates the ability to use this information to develop targeted strategies for customer success, retention, and growth.
  • A CSE should have a deep understanding of the AI product's features, functionality, and limitations. They should be able to explain how the product works, provide usage guidance, and identify potential areas for improvement.
  • As our AI Platform evolves, customers may need to adapt to new features or workflows. The CSE should be able to manage these changes effectively, communicate with customers about updates, and ensure a smooth customer experience.

Requirements
  • Active TS/SCI clearance with CI Polygraph (mandatory).
  • Strong customer-facing communication skills with the ability to explain complex technical concepts in plain language.
  • Working knowledge of AI and machine learning fundamentals, such as:
    • Data preprocessing
    • Model training
    • Model deployment
  • Ability to analyze basic data metrics and usage patterns to assess customer engagement and success.
  • Proven problem-solving skills and experience working cross-functionally with technical teams.
  • Strong organizational skills with the ability to manage multiple customer priorities in a fast-paced environment.

Preferred Qualifications
  • Prior experience supporting AI, data analytics, or platform-based products.
  • Experience in a customer success, technical account management, or solutions-oriented role.
  • Familiarity with federal or intelligence community customers and mission environments.

Benefits
Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.
ABOUT PGTEK
PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.
EOE, including disability/veterans

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