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Entry Level Customer Success Engineer Jobs in Michigan

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

A2MAC1

Customer Success Manager

Detroit, MI

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information ... Experience in project management and ideally in customer success, customer service, or customer ...

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Please note that this is an entry-level position, so no prior experience is required. However ... success in this role.

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Please note that this is an entry-level position, so no prior experience is required. However ... success in this role.

SW North America, Inc.

MI · On-site

$16.50 - $21.75/hr

The Customer Success Coordinator is responsible for enabling customers to become self-sufficient in ... Ability to work cross-functionally with sales, engineering, service, and supply chain teams

New

Dawn Foods

Customer Service Representative I

Romulus, MI · On-site

$42K - $64K/yr

As the partner of choice for inspiring bakery success, we help customers grow their business ... Provide entry-level support on Digital platform inquiries via web or phone calls, and provide ...

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Entry Level Customer Success Engineer information

What does an Entry Level Customer Success Engineer do?

An Entry Level Customer Success Engineer helps customers effectively use a company's products or services by providing technical support, troubleshooting issues, and ensuring clients achieve their desired outcomes. They often work closely with both the customer and internal teams to resolve problems and suggest best practices. Their goal is to build strong customer relationships, encourage product adoption, and ensure customer satisfaction, often serving as the first point of contact for technical inquiries.

What are some typical challenges faced by Entry Level Customer Success Engineers, and how can they effectively overcome them?

Entry Level Customer Success Engineers often encounter challenges such as managing multiple customer requests, learning to prioritize issues, and adapting to various client needs and technical environments. Building strong communication skills and seeking guidance from experienced team members can help navigate these challenges. Additionally, leveraging internal knowledge bases, attending regular product training sessions, and developing a strong understanding of the company's offerings are essential for success and professional growth in this role.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Success Engineer, and why are they important?

To thrive as an Entry Level Customer Success Engineer, you need a basic understanding of technical concepts, problem-solving abilities, and a relevant degree such as computer science or information technology. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and basic troubleshooting of software platforms is typically required. Strong communication, active listening, and a customer-centric mindset help build rapport and address client needs effectively. These skills and qualities enable you to resolve technical issues efficiently and foster long-term customer satisfaction and retention.
What are the most commonly searched types of Customer Success Engineer jobs in Michigan? The most popular types of Customer Success Engineer jobs in Michigan are:
What are popular job titles related to Entry Level Customer Success Engineer jobs in Michigan? For Entry Level Customer Success Engineer jobs in Michigan, the most frequently searched job titles are:
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What cities in Michigan are hiring for Entry Level Customer Success Engineer jobs? Cities in Michigan with the most Entry Level Customer Success Engineer job openings:
Entry Level Customer Success Engineer jobs near you
Customer Success Manager

Customer Success Manager

Streamline Healthcare Solutions

Kalamazoo, MI

$70K - $95K/yr

Full-time

Posted 5 days ago

New

Job description

Job Description:

About Streamline Healthcare Solutions:

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.

Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation's premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

The salary range for this position is $70,000 - $95,000 per year DOE. Employment visa sponsorship is not available for this position.

Job Summary for the Customer Success Manager

Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer and coordinate across teams to ensure an exceptional customer experience.

Job Responsibilities for the Customer Success Manager

Manage multiple customer accounts:

Understand customer needs and priorities

Manage projects to ensure deliverables are met

Regular meetings to stay up to date with customer needs

Provide product and industry consultation

Facilitate timely access to resources needed

Facilitate sales of added functionality and modules to increase the customer's efficiency.

Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.

Maintain customer retention

Customer Satisfaction Rating of 85% or greater

Job Requirements for the Customer Success Manager

Bachelor's degree or higher in a related field.

Prior experience as a Customer Success Manager is desirable.

Experience in Project Management and Change Management

Leadership and Team Building Skills

Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.

Excellent interpersonal skills and effective written and oral communication skills.

Innovative

Critical thinking, problem solving abilities.

Willingness to travel up to 20%.

Willingness to work alternate schedules, as required.


Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

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