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Customer Advocacy Jobs (NOW HIRING)

Acceldata

Customer Advocacy Manager

Campbell, CA · On-site

$120K - $160K/yr

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...

Acceldata

Customer Advocacy Manager

San Jose, CA · On-site

$120K - $160K/yr

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...

Packback

Customer Advocacy Manager

What You'll Own Customer Advocacy + Community * Design and launch a named professor advocate program to identify, engage, and activate customer champions * Build segmented advocate pools reflecting ...

8x8

Customer Advocacy Program Manager

Customer Advocacy Program Manager Also known as: Customer Marketing Manager | Advocacy Marketing Manager | Customer Champion Program Manager Location: Remote - United States About the Role: Do you ...

Subaru

Customer Advocacy Case Coordinator

Camden, NJ · Hybrid

$42K - $48K/yr

SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is ...

New York Life

Manager, Customer Advocacy 94430

Dallas, TX · Hybrid

$73K - $115K/yr

Role Overview Customer Advocacy transforms complex customer concerns into opportunities to improve the customer experience and strengthen business outcomes. As Manager, Customer Advocacy, you will ...

Marriott Vacations Worldwide

Specific Job Summary The Customer Advocacy Manager II will report to the Director, Customer Advocacy or Senior Manager, Customer Advocacy. They are responsible for ensuring a timely and effective ...

Cribl

Customer Advocacy Intern

$25 - $30/hr

Why You'll Love This Role Customer Advocacy at Cribl is all about turning customer success into momentum for our customers, for our field teams, and for the market. The team helps identify, shape ...

Cribl

Customer Advocacy Intern

San Francisco, CA · On-site +1

$25 - $30/hr

Why You'll Love This Role Customer Advocacy at Cribl is all about turning customer success into momentum for our customers, for our field teams, and for the market. The team helps identify, shape ...

Robert Half

Customer Advocacy Team Lead

New York, NY · On-site

$76K - $93K/yr

We are looking for an experienced Customer Advocacy Team Lead to guide the resolution of complex customer concerns in a highly regulated environment. This position oversees sensitive case handling ...

UiPath

Manager, Customer Advocacy & Editorial

New York, NY · On-site

$155K - $200K/yr

Your mission UiPath is looking for a Customer Advocacy & Editorial lead to own the story of our customers' success. You will lead the end-to-end development of our hero customer stories-the flagship ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

The ideal candidate has experience in mortgage servicing, collections, customer advocacy, default servicing, or loss mitigation and is passionate about helping customers while maintaining compliance ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

The ideal candidate has experience in mortgage servicing, collections, customer advocacy, default servicing, or loss mitigation and is passionate about helping customers while maintaining compliance ...

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Customer Advocacy information

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How much do customer advocacy jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer advocacy in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What is customer advocacy?

Customer advocacy refers to a business approach focused on prioritizing the needs, feedback, and satisfaction of customers. Professionals in customer advocacy act as representatives for customers within an organization, ensuring that their voices are heard and their concerns are addressed. This role often involves gathering customer feedback, resolving issues, and working with internal teams to improve products or services based on customer insights. Ultimately, the goal is to build strong relationships with customers, increase loyalty, and promote positive word-of-mouth for the company.

How does a customer advocacy professional typically interact with other departments to address customer feedback?

Customer Advocacy professionals play a vital role in bridging the gap between customers and internal teams such as product development, marketing, and customer support. They gather and analyze customer feedback, then collaborate with relevant departments to ensure concerns are addressed and positive experiences are amplified. This often involves regular meetings, cross-functional projects, and clear communication to ensure customer insights drive improvements across the organization. Building strong relationships with colleagues in other departments is essential for successful advocacy and impactful change.

What is the difference between Customer Advocacy vs Customer Support?

AspectCustomer AdvocacyCustomer Support
Primary FocusPromoting customer loyalty and brand advocacyAssisting customers with product or service issues
Required SkillsCommunication, relationship-building, product knowledgeProblem-solving, technical knowledge, communication
Work EnvironmentCross-departmental, strategic initiativesHelp desks, call centers, support teams
Common CertificationsCustomer experience, relationship managementTechnical support certifications, product training

Customer Advocacy and Customer Support roles both focus on customer satisfaction but differ in scope. Customer Advocacy emphasizes building long-term loyalty and promoting the brand, while Customer Support handles immediate issue resolution. Both roles require strong communication skills, but Customer Advocacy often involves strategic initiatives to enhance overall customer experience.

What are the key skills and qualifications needed to thrive as a customer advocacy specialist, and why are they important?

To thrive as a Customer Advocacy Specialist, you need strong communication skills, problem-solving abilities, and a background in customer service or related fields. Familiarity with customer relationship management (CRM) software, feedback collection tools, and sometimes certifications in customer experience are common requirements. Exceptional empathy, active listening, and conflict resolution skills help you build trust and effectively represent customer interests. These capabilities are vital for ensuring customer satisfaction, driving improvements, and fostering brand loyalty.
More about Customer Advocacy jobs

What cities are hiring for Customer Advocacy jobs?

Cities with the most Customer Advocacy job openings:

What are the most commonly searched types of Customer Advocacy jobs?

The most popular types of Customer Advocacy jobs are:

What states have the most Customer Advocacy jobs?

States with the most job openings for Customer Advocacy jobs include:

What job categories do people searching Customer Advocacy jobs look for?

The top searched job categories for Customer Advocacy jobs are:

Customer Advocacy jobs near you
Infographic showing various Customer Advocacy job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Advocacy Manager

Acceldata

Campbell, CA • On-site

$120K - $160K/yr

Full-time

Re-posted 11 days ago

Job description

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer success stories, managing advocacy programs, and amplifying the voice of the customer across marketing, sales, and product teams.
 
This role requires on-site presence at HQ three days a week.
Responsibilities
  • Develop and execute a customer advocacy strategy that drives engagement, retention, and brand loyalty
  • Identify satisfied customers and recruit them into advocacy programs (case studies, testimonials, references, reviews, and events)
  • Manage customer reference programs to support sales and marketing initiatives
  • Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
  • Partner with customer success and support teams to identify advocacy opportunities
  • Organise and manage customer events, webinars, and community initiatives
  • Track and report on advocacy program performance and ROI
  • Gather and share customer feedback with product and leadership teams to influence roadmap decisions
  • Maintain relationships with key customer champions and stakeholders
Requirement
Qualifications
  • 3-5 + years of experience in customer marketing, customer success, or advocacy roles
  • Strong storytelling and content development skills, and Experience with Salesforce 
  • Excellent relationship-building and communication abilities
  • Analytical mindset with the ability to measure program success
  • Ability to manage multiple projects in a fast-paced environment
 
Skills
  • Familiarity with customer lifecycle and journey mapping
  • Public speaking or event management experience
  • Knowledge of social media and community engagement strategies
  • Strategic thinking with a proven ability to execute
  • Strong project management skills with exceptional attention to detail
  • Creativity and storytelling ability
Success Metrics
  • Number and quality of customer advocates recruited
  • Volume and impact of customer-generated content
  • Customer participation in references and events
  • Influence on pipeline and revenue through advocacy efforts
  • Customer satisfaction and retention improvements
$120,000 - $160,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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