Customer Advocacy Manager
$130K - $170K/yr
About the role Thatch is building our customer advocacy function from the ground up - which means there's no playbook to inherit and no ceiling on what it becomes. We're building it as its own ...
Customer Advocacy Manager
$130K - $170K/yr
About the role Thatch is building our customer advocacy function from the ground up - which means there's no playbook to inherit and no ceiling on what it becomes. We're building it as its own ...
Customer Advocacy Manager
Tysons, VA · On-site +1
Customer Advocacy Manager As Cellebrite's Customer Advocacy Manager, you orchestrate the content - customer stories and key flagship events - that fuel our brand narrative. Customer obsession drives ...
Customer Advocacy Manager
Tysons, VA · On-site +1
Customer Advocacy Manager As Cellebrite's Customer Advocacy Manager, you orchestrate the content - customer stories and key flagship events - that fuel our brand narrative. Customer obsession drives ...
About the role Thatch is building our customer advocacy function from the ground up - which means there's no playbook to inherit and no ceiling on what it becomes. We're building it as its own ...
About the role Thatch is building our customer advocacy function from the ground up - which means there's no playbook to inherit and no ceiling on what it becomes. We're building it as its own ...
Remote- US Thales is hiring an experience Customer Advocacy Manager that will build, manage, and scale a global customer advocacy program that elevates the voice of Thales customers across the ...
Remote- US Thales is hiring an experience Customer Advocacy Manager that will build, manage, and scale a global customer advocacy program that elevates the voice of Thales customers across the ...
Customer Advocacy Manager
Manhattan, NY · On-site
$85 - $100/hr
Our success is measured by theirs, and we're looking for a Customer Advocacy Manager to bring that to life: running a program that celebrates our best customers, puts their voices front and center ...
Customer Advocacy Manager
Manhattan, NY · On-site
$85 - $100/hr
Our success is measured by theirs, and we're looking for a Customer Advocacy Manager to bring that to life: running a program that celebrates our best customers, puts their voices front and center ...
Customer Advocacy Manager
Manhattan, NY · On-site
$85 - $100/hr
Our success is measured by theirs, and we're looking for a Customer Advocacy Manager to bring that to life: running a program that celebrates our best customers, puts their voices front and center ...
Customer Advocacy Manager
Manhattan, NY · On-site
$85 - $100/hr
Our success is measured by theirs, and we're looking for a Customer Advocacy Manager to bring that to life: running a program that celebrates our best customers, puts their voices front and center ...
What You'll Own Customer Advocacy + Community * Design and launch a named professor advocate program to identify, engage, and activate customer champions * Build segmented advocate pools reflecting ...
What You'll Own Customer Advocacy + Community * Design and launch a named professor advocate program to identify, engage, and activate customer champions * Build segmented advocate pools reflecting ...
Customer Advocacy Manager
New York, NY · On-site +1
$85K - $100K/yr
Own and grow a curated group of elite customer advocates - managing engagement, surfacing opportunities for them to be recognized, and keeping the program running day to day. * Run our annual ...
Customer Advocacy Manager
New York, NY · On-site +1
$85K - $100K/yr
Own and grow a curated group of elite customer advocates - managing engagement, surfacing opportunities for them to be recognized, and keeping the program running day to day. * Run our annual ...
Customer Advocacy Manager
$85K - $100K/yr
Own and grow a curated group of elite customer advocates - managing engagement, surfacing opportunities for them to be recognized, and keeping the program running day to day. * Run our annual ...
Customer Advocacy Manager
$85K - $100K/yr
Own and grow a curated group of elite customer advocates - managing engagement, surfacing opportunities for them to be recognized, and keeping the program running day to day. * Run our annual ...
$85 - $100/hr
What You'll Own Customer Advocacy + Community * Design and launch a named professor advocate program to identify, engage, and activate customer champions * Build segmented advocate pools reflecting ...
$85 - $100/hr
What You'll Own Customer Advocacy + Community * Design and launch a named professor advocate program to identify, engage, and activate customer champions * Build segmented advocate pools reflecting ...
$85 - $100/hr
Our success is measured by theirs, and we're looking for a Customer Advocacy Manager to bring that to life: running a program that celebrates our best customers, puts their voices front and center ...
New
$85 - $100/hr
Our success is measured by theirs, and we're looking for a Customer Advocacy Manager to bring that to life: running a program that celebrates our best customers, puts their voices front and center ...
New
Customer Advocacy Manager
New York, NY · On-site +1
$85K - $100K/yr
Own and grow a curated group of elite customer advocates - managing engagement, surfacing opportunities for them to be recognized, and keeping the program running day to day. * Run our annual ...
Customer Advocacy Manager
New York, NY · On-site +1
$85K - $100K/yr
Own and grow a curated group of elite customer advocates - managing engagement, surfacing opportunities for them to be recognized, and keeping the program running day to day. * Run our annual ...
Evaluate Customer Advocacy programs for effectiveness, efficiency and regulatory compliance. * Metrics and Performance Monitoring - Monitor key performance indicators (KPIs) for customer advocacy ...
Evaluate Customer Advocacy programs for effectiveness, efficiency and regulatory compliance. * Metrics and Performance Monitoring - Monitor key performance indicators (KPIs) for customer advocacy ...
Customer Advocacy Case Coordinator
Camden, NJ · On-site
$42K - $48K/yr
SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is ...
Customer Advocacy Case Coordinator
Camden, NJ · On-site
$42K - $48K/yr
SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is ...
Customer Advocacy Case Coordinator
Camden, NJ · Hybrid
$42K - $48K/yr
SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is ...
Customer Advocacy Case Coordinator
Camden, NJ · Hybrid
$42K - $48K/yr
SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is ...
Analyst, Customer Advocacy
Joplin, MO · On-site
Analyst, Customer Advocacy Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to ...
Analyst, Customer Advocacy
Joplin, MO · On-site
Analyst, Customer Advocacy Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to ...
Analyst, Customer Advocacy
Loma Linda, MO · On-site
Analyst, Customer Advocacy LU Service Corp. Joplin, MO, US, 64801 Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and ...
Analyst, Customer Advocacy
Loma Linda, MO · On-site
Analyst, Customer Advocacy LU Service Corp. Joplin, MO, US, 64801 Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and ...
Marketing Manager, Customer Advocacy
Reston, VA · On-site
$120 - $160/hr
Define and own a global customer advocacy strategy aligned to company go-to-market priorities, product priorities, and the moments that matter across the customer lifecycle. * Turn strategy into ...
Marketing Manager, Customer Advocacy
Reston, VA · On-site
$120 - $160/hr
Define and own a global customer advocacy strategy aligned to company go-to-market priorities, product priorities, and the moments that matter across the customer lifecycle. * Turn strategy into ...
Marketing Manager, Customer Advocacy
Charlotte, NC · On-site
$120 - $160/hr
Define and own a global customer advocacy strategy aligned to company go-to-market priorities, product priorities, and the moments that matter across the customer lifecycle. * Turn strategy into ...
Marketing Manager, Customer Advocacy
Charlotte, NC · On-site
$120 - $160/hr
Define and own a global customer advocacy strategy aligned to company go-to-market priorities, product priorities, and the moments that matter across the customer lifecycle. * Turn strategy into ...
Analyst, Customer Advocacy
Joplin, MO · On-site
Collaborate with the Manager of Customer Advocacy to ensure thorough and timely responses to escalations and complaints. * Stay informed on industry best practices and regulatory requirements related ...
Analyst, Customer Advocacy
Joplin, MO · On-site
Collaborate with the Manager of Customer Advocacy to ensure thorough and timely responses to escalations and complaints. * Stay informed on industry best practices and regulatory requirements related ...
Customer Advocacy information
See salary details
$11.78 - $13.79
3% of jobs
$13.79 - $15.80
21% of jobs
$15.84 is the 25th percentile. Wages below this are outliers.
$15.80 - $17.81
29% of jobs
$17.81 - $19.82
6% of jobs
$19.82 - $21.83
6% of jobs
$21.83 - $23.84
5% of jobs
$23.84 - $25.85
2% of jobs
$25.85 - $27.86
1% of jobs
$28.87 is the 75th percentile. Wages above this are outliers.
$27.86 - $29.87
1% of jobs
$29.87 - $31.88
0% of jobs
$31.88 - $33.89
24% of jobs
$11
$23
$33
How much do customer advocacy jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for customer advocacy in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.
What is customer advocacy?
Customer advocacy refers to a business approach focused on prioritizing the needs, feedback, and satisfaction of customers. Professionals in customer advocacy act as representatives for customers within an organization, ensuring that their voices are heard and their concerns are addressed. This role often involves gathering customer feedback, resolving issues, and working with internal teams to improve products or services based on customer insights. Ultimately, the goal is to build strong relationships with customers, increase loyalty, and promote positive word-of-mouth for the company.
How does a customer advocacy professional typically interact with other departments to address customer feedback?
Customer Advocacy professionals play a vital role in bridging the gap between customers and internal teams such as product development, marketing, and customer support. They gather and analyze customer feedback, then collaborate with relevant departments to ensure concerns are addressed and positive experiences are amplified. This often involves regular meetings, cross-functional projects, and clear communication to ensure customer insights drive improvements across the organization. Building strong relationships with colleagues in other departments is essential for successful advocacy and impactful change.
What are the key skills and qualifications needed to thrive as a customer advocacy specialist, and why are they important?
To thrive as a Customer Advocacy Specialist, you need strong communication skills, problem-solving abilities, and a background in customer service or related fields. Familiarity with customer relationship management (CRM) software, feedback collection tools, and sometimes certifications in customer experience are common requirements. Exceptional empathy, active listening, and conflict resolution skills help you build trust and effectively represent customer interests. These capabilities are vital for ensuring customer satisfaction, driving improvements, and fostering brand loyalty.
What is the difference between Customer Advocacy vs Customer Support?
| Aspect | Customer Advocacy | Customer Support |
|---|---|---|
| Primary Focus | Promoting customer loyalty and brand advocacy | Assisting customers with product or service issues |
| Required Skills | Communication, relationship-building, product knowledge | Problem-solving, technical knowledge, communication |
| Work Environment | Cross-departmental, strategic initiatives | Help desks, call centers, support teams |
| Common Certifications | Customer experience, relationship management | Technical support certifications, product training |
Customer Advocacy and Customer Support roles both focus on customer satisfaction but differ in scope. Customer Advocacy emphasizes building long-term loyalty and promoting the brand, while Customer Support handles immediate issue resolution. Both roles require strong communication skills, but Customer Advocacy often involves strategic initiatives to enhance overall customer experience.
More about Customer Advocacy jobs
What cities are hiring for Customer Advocacy jobs?
Cities with the most Customer Advocacy job openings:
What are the most commonly searched types of Customer Advocacy jobs?
The most popular types of Customer Advocacy jobs are:
What states have the most Customer Advocacy jobs?
States with the most job openings for Customer Advocacy jobs include:
What job categories do people searching Customer Advocacy jobs look for?
The top searched job categories for Customer Advocacy jobs are:
Job description
About the role
Thatch is building our customer advocacy function from the ground up - which means there's no playbook to inherit and no ceiling on what it becomes. We're building it as its own function from zero, at the exact moment you'll make a sizable impact on the company's growth.
You'll own the program end to end: a formal sales reference process that connects the right customer to the right prospect at the right time, and a customer advocacy motion that turns our strongest customers into public voices for Thatch - case studies, speaking opportunities, and a community of HR leaders who chose to do things differently.
This is a builder's role. The program, the mechanics to make advocacy scalable, and the community are yours to define. You'll work closely with Sales, Customer Success, and Marketing.
What you'll do
What we're looking for
Experience that stands out
What to expect
We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:
Estimated Compensation Range
$130,000-$170,000 USD
About Thatch
We're a fully distributed early stage company using technology to change the way America does healthcare. We're a happy, friendly, high-velocity team. You can read more on Thatch here.
Thatch is building our customer advocacy function from the ground up - which means there's no playbook to inherit and no ceiling on what it becomes. We're building it as its own function from zero, at the exact moment you'll make a sizable impact on the company's growth.
You'll own the program end to end: a formal sales reference process that connects the right customer to the right prospect at the right time, and a customer advocacy motion that turns our strongest customers into public voices for Thatch - case studies, speaking opportunities, and a community of HR leaders who chose to do things differently.
This is a builder's role. The program, the mechanics to make advocacy scalable, and the community are yours to define. You'll work closely with Sales, Customer Success, and Marketing.
What you'll do
- Build and run a sales reference program that connects the right customers with the right prospects, supports pipeline and win rates, and avoids overusing your strongest advocates.
- Develop a strong bench of customer advocates and create an experience that makes participation valuable for them.
- Create opportunities for customers to advocate through conferences, webinars, podcasts, events, roundtables, and peer conversations.
- Build the systems and processes to manage advocates, requests, availability, and outcomes, using AI and automation to operate efficiently at scale.
- Measure the program's impact across reference usage, content, pipeline influence, and win rates.
What we're looking for
- 8+ years of experience in customer marketing, advocacy, community, or a related function.
- Experience building a customer reference or advocacy program from the ground up.
- A track record of turning customer relationships into measurable business outcomes.
- Strong partnership with Sales and Customer Success, including the judgment to push back when an ask isn't right for the customer.
- Comfort operating as a senior, hands-on IC in a fast-moving environment
Experience that stands out
- Experience in fintech, HR tech, benefits, healthcare, or another trust-driven B2B category.
- Existing relationships with industry analysts, media, conference organizers, or other relevant external communities.
What to expect
We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:
- Initial conversation with a recruiter.
- Hiring manager interview.
- Conversations with members of the team.
- Final conversation with our leadership team.
Estimated Compensation Range
$130,000-$170,000 USD
About Thatch
We're a fully distributed early stage company using technology to change the way America does healthcare. We're a happy, friendly, high-velocity team. You can read more on Thatch here.