Customer Advocacy Manager
$120K - $160K/yr
Customer Advocacy Manager Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses ...
Customer Advocacy Manager
$120K - $160K/yr
Customer Advocacy Manager Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses ...
Customer Advocacy Manager
Wausau, WI · Remote
Customer Advocacy Program Manager (also known as Customer Marketing Manager, Advocacy Marketing Manager, or Customer Champion Program Manager) - Remote, United States. About the Role Do you believe ...
Customer Advocacy Manager
Wausau, WI · Remote
Customer Advocacy Program Manager (also known as Customer Marketing Manager, Advocacy Marketing Manager, or Customer Champion Program Manager) - Remote, United States. About the Role Do you believe ...
Customer Advocacy Manager
San Jose, CA · On-site
$120K - $160K/yr
Customer Advocacy Manager Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses ...
Customer Advocacy Manager
San Jose, CA · On-site
$120K - $160K/yr
Customer Advocacy Manager Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses ...
Customer Advocacy Manager
Wausau, WI · Remote
Customer Advocacy Program Manager (also known as Customer Marketing Manager, Advocacy Marketing Manager, or Customer Champion Program Manager) - Remote, United States. About the Role Do you believe ...
Customer Advocacy Manager
Wausau, WI · Remote
Customer Advocacy Program Manager (also known as Customer Marketing Manager, Advocacy Marketing Manager, or Customer Champion Program Manager) - Remote, United States. About the Role Do you believe ...
Customer Advocacy Manager
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
Campbell, CA · On-site
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
Campbell, CA · On-site
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
Campbell, CA · On-site
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
Campbell, CA · On-site
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Quick apply
Customer Advocacy Manager
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Quick apply
Customer Advocacy Manager
Campbell, CA · On-site
$120K - $160K/yr
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...
Customer Advocacy Program Manager Also known as: Customer Marketing Manager | Advocacy Marketing Manager | Customer Champion Program Manager Location: Remote - United States About the Role: Do you ...
Customer Advocacy Program Manager Also known as: Customer Marketing Manager | Advocacy Marketing Manager | Customer Champion Program Manager Location: Remote - United States About the Role: Do you ...
Customer Advocacy Case Coordinator
Camden, NJ · On-site
$42K - $48K/yr
SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is ...
Customer Advocacy Case Coordinator
Camden, NJ · On-site
$42K - $48K/yr
SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is ...
Evaluate Customer Advocacy programs for effectiveness, efficiency and regulatory compliance. * Metrics and Performance Monitoring - Monitor key performance indicators (KPIs) for customer advocacy ...
New
Evaluate Customer Advocacy programs for effectiveness, efficiency and regulatory compliance. * Metrics and Performance Monitoring - Monitor key performance indicators (KPIs) for customer advocacy ...
New
Customer Advocacy Case Coordinator
Camden, NJ · Hybrid
$42K - $48K/yr
SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is ...
Customer Advocacy Case Coordinator
Camden, NJ · Hybrid
$42K - $48K/yr
SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is ...
The Customer Advocacy Director owns the strategy and execution for how customer stories drive growth. This is a senior individual contributor role accountable for building the programs, proving the ...
Quick apply
The Customer Advocacy Director owns the strategy and execution for how customer stories drive growth. This is a senior individual contributor role accountable for building the programs, proving the ...
Customer Advocacy Program Coordinator
Lake Oswego, OR · On-site
$28.85/hr
We are looking for a customer-focused professional with experience building strong client relationships and supporting customer advocacy initiatives. Skilled in coordinating testimonials, case ...
Customer Advocacy Program Coordinator
Lake Oswego, OR · On-site
$28.85/hr
We are looking for a customer-focused professional with experience building strong client relationships and supporting customer advocacy initiatives. Skilled in coordinating testimonials, case ...
Manager, Customer Advocacy 94430
Dallas, TX · On-site
$73K - $115K/yr
Role Overview Customer Advocacy transforms complex customer concerns into opportunities to improve the customer experience and strengthen business outcomes. As Manager, Customer Advocacy, you will ...
Manager, Customer Advocacy 94430
Dallas, TX · On-site
$73K - $115K/yr
Role Overview Customer Advocacy transforms complex customer concerns into opportunities to improve the customer experience and strengthen business outcomes. As Manager, Customer Advocacy, you will ...
Manager, Customer Advocacy 94430
Dallas, TX · Hybrid
$73K - $115K/yr
Role Overview Customer Advocacy transforms complex customer concerns into opportunities to improve the customer experience and strengthen business outcomes. As Manager, Customer Advocacy, you will ...
Manager, Customer Advocacy 94430
Dallas, TX · Hybrid
$73K - $115K/yr
Role Overview Customer Advocacy transforms complex customer concerns into opportunities to improve the customer experience and strengthen business outcomes. As Manager, Customer Advocacy, you will ...
Customer Advocacy Intern
$25 - $30/hr
Why You'll Love This Role Customer Advocacy at Cribl is all about turning customer success into momentum for our customers, for our field teams, and for the market. The team helps identify, shape ...
Customer Advocacy Intern
$25 - $30/hr
Why You'll Love This Role Customer Advocacy at Cribl is all about turning customer success into momentum for our customers, for our field teams, and for the market. The team helps identify, shape ...
Customer Advocacy information
See salary details
$11.78 - $13.79
3% of jobs
$13.79 - $15.80
21% of jobs
$15.84 is the 25th percentile. Wages below this are outliers.
$15.80 - $17.81
29% of jobs
$17.81 - $19.82
6% of jobs
$19.82 - $21.83
6% of jobs
$21.83 - $23.84
5% of jobs
$23.84 - $25.85
2% of jobs
$25.85 - $27.86
1% of jobs
$28.87 is the 75th percentile. Wages above this are outliers.
$27.86 - $29.87
1% of jobs
$29.87 - $31.88
0% of jobs
$31.88 - $33.89
24% of jobs
$11
$23
$33
How much do customer advocacy jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for customer advocacy in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.
What is customer advocacy?
Customer advocacy refers to a business approach focused on prioritizing the needs, feedback, and satisfaction of customers. Professionals in customer advocacy act as representatives for customers within an organization, ensuring that their voices are heard and their concerns are addressed. This role often involves gathering customer feedback, resolving issues, and working with internal teams to improve products or services based on customer insights. Ultimately, the goal is to build strong relationships with customers, increase loyalty, and promote positive word-of-mouth for the company.
How does a customer advocacy professional typically interact with other departments to address customer feedback?
Customer Advocacy professionals play a vital role in bridging the gap between customers and internal teams such as product development, marketing, and customer support. They gather and analyze customer feedback, then collaborate with relevant departments to ensure concerns are addressed and positive experiences are amplified. This often involves regular meetings, cross-functional projects, and clear communication to ensure customer insights drive improvements across the organization. Building strong relationships with colleagues in other departments is essential for successful advocacy and impactful change.
What is the difference between Customer Advocacy vs Customer Support?
| Aspect | Customer Advocacy | Customer Support |
|---|---|---|
| Primary Focus | Promoting customer loyalty and brand advocacy | Assisting customers with product or service issues |
| Required Skills | Communication, relationship-building, product knowledge | Problem-solving, technical knowledge, communication |
| Work Environment | Cross-departmental, strategic initiatives | Help desks, call centers, support teams |
| Common Certifications | Customer experience, relationship management | Technical support certifications, product training |
Customer Advocacy and Customer Support roles both focus on customer satisfaction but differ in scope. Customer Advocacy emphasizes building long-term loyalty and promoting the brand, while Customer Support handles immediate issue resolution. Both roles require strong communication skills, but Customer Advocacy often involves strategic initiatives to enhance overall customer experience.
What are the key skills and qualifications needed to thrive as a customer advocacy specialist, and why are they important?
To thrive as a Customer Advocacy Specialist, you need strong communication skills, problem-solving abilities, and a background in customer service or related fields. Familiarity with customer relationship management (CRM) software, feedback collection tools, and sometimes certifications in customer experience are common requirements. Exceptional empathy, active listening, and conflict resolution skills help you build trust and effectively represent customer interests. These capabilities are vital for ensuring customer satisfaction, driving improvements, and fostering brand loyalty.
More about Customer Advocacy jobs
What cities are hiring for Customer Advocacy jobs? Cities with the most Customer Advocacy job openings:
What are the most commonly searched types of Customer Advocacy jobs? The most popular types of Customer Advocacy jobs are:
What states have the most Customer Advocacy jobs? States with the most job openings for Customer Advocacy jobs include:
What job categories do people searching Customer Advocacy jobs look for? The top searched job categories for Customer Advocacy jobs are:
Job description
Customer Advocacy Manager
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer success stories, managing advocacy programs, and amplifying the voice of the customer across marketing, sales, and product teams.
This role requires on-site presence at HQ three days a week.
Responsibilities
- Develop and execute a customer advocacy strategy that drives engagement, retention, and brand loyalty
- Identify satisfied customers and recruit them into advocacy programs (case studies, testimonials, references, reviews, and events)
- Manage customer reference programs to support sales and marketing initiatives
- Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
- Partner with customer success and support teams to identify advocacy opportunities
- Organise and manage customer events, webinars, and community initiatives
- Track and report on advocacy program performance and ROI
- Gather and share customer feedback with product and leadership teams to influence roadmap decisions
- Maintain relationships with key customer champions and stakeholders
Qualifications
- 3-5 + years of experience in customer marketing, customer success, or advocacy roles
- Strong storytelling and content development skills, and experience with Salesforce
- Excellent relationship-building and communication abilities
- Analytical mindset with the ability to measure program success
- Ability to manage multiple projects in a fast-paced environment
Skills
- Familiarity with customer lifecycle and journey mapping
- Public speaking or event management experience
- Knowledge of social media and community engagement strategies
- Strategic thinking with a proven ability to execute
- Strong project management skills with exceptional attention to detail
- Creativity and storytelling ability
Success Metrics
- Number and quality of customer advocates recruited
- Volume and impact of customer-generated content
- Customer participation in references and events
- Influence on pipeline and revenue through advocacy efforts
- Customer satisfaction and retention improvements
$120,000 - $160,000 a year
About Acceldata
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Campbell, CA, US
Year founded
2018