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Cellebrite

Customer Advocacy Manager

Tysons, VA · On-site +1

Customer Advocacy Manager As Cellebrite's Customer Advocacy Manager, you orchestrate the content - customer stories and key flagship events - that fuel our brand narrative. Customer obsession drives ...

Packback

Customer Advocacy Manager

Manage ongoing communication with the advocate community (newsletters, spotlights, exclusive previews, appreciation initiatives) * Assist in planning and management of Customer Advisory Board ...

Thatch

Customer Advocacy Manager

$130K - $170K/yr

Create opportunities for customers to advocate through conferences, webinars, podcasts, events, roundtables, and peer conversations. * Build the systems and processes to manage advocates, requests ...

Thales

Customer Advocacy Manager

Remote- US Thales is hiring an experience Customer Advocacy Manager that will build, manage, and scale a global customer advocacy program that elevates the voice of Thales customers across the ...

Thatch

Customer Advocacy Manager

Create opportunities for customers to advocate through conferences, webinars, podcasts, events, roundtables, and peer conversations. * Build the systems and processes to manage advocates, requests ...

Guesty

Own and scale Guesty's Referral Partner, Reseller Partner, and Customer Advocacy programs , turning ... Recruit, onboard, activate, and manage high-value referral and reseller partners, building strong ...

Veeam Software

Renewals Advocacy Manager

About the Role As a Renewals Advocacy Manager at Veeam, you will serve as the strategic lead for ... This is a Renewals-scoped extension of Veeam's broader Customer Advocacy model - applying the same ...

Veeam Software

Renewals Advocacy Manager

About the Role As a Renewals Advocacy Manager at Veeam, you will serve as the strategic lead for ... This is a Renewals-scoped extension of Veeam's broader Customer Advocacy model - applying the same ...

Outreach

Senior Manager, Customer Advocacy

About the Team The Customer Advocacy team you would join has a talented manager and specialist in seat and working toward company KPIs. They are part of the broader Corporate Marketing team, which is ...

CAIR

Advocacy Manager

Santa Clara, CA · On-site

$92K - $116K/yr

Advocacy Manager Reporting Relationships: Reports to the Executive Director. Oversees the work of ... Knowledge of cloud and customer relations applications, such as Network for Good, Office365, and ...

Subaru

Customer Advocacy Case Coordinator

Camden, NJ · Hybrid

$42K - $48K/yr

SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues ... Provides administrative support skills to director(s) and manager(s) within CAD. Creates and ...

Liberty Utilities

Analyst, Customer Advocacy

Joplin, MO · On-site

Collaborate with the Manager of Customer Advocacy to ensure thorough and timely responses to escalations and complaints. * Stay informed on industry best practices and regulatory requirements related ...

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Customer Advocacy Manager information

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How much do customer advocacy manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer advocacy manager in the United States is $42.16, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $59.38 per hour, depending on experience, location, and employer.

What does a Customer Advocacy Manager do?

A Customer Advocacy Manager is responsible for building and maintaining strong relationships with customers, ensuring their needs and feedback are heard and acted upon within the company. They often create and manage customer advocacy programs, such as reference programs, testimonials, and customer advisory boards, to promote customer satisfaction and loyalty. Their goal is to turn satisfied customers into brand advocates who can help influence potential buyers and provide valuable insights for product or service improvements.

What are the key skills and qualifications needed to thrive as a Customer Advocacy Manager?

To thrive as a Customer Advocacy Manager, you need expertise in customer relationship management, deep product knowledge, and experience in marketing or customer success, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, advocacy software such as Influitive, and data analytics tools is typically required. Strong communication, problem-solving, and interpersonal skills help build trust and motivate customers to become brand advocates. These abilities are crucial for effectively driving customer engagement, retaining clients, and amplifying positive brand reputation.

How does a Customer Advocacy Manager typically collaborate with other departments to enhance the customer experience?

A Customer Advocacy Manager often works cross-functionally with teams such as marketing, sales, product development, and customer support. By gathering and analyzing customer feedback, they share insights with these teams to inform product improvements, refine messaging, and address service gaps. Regular meetings and collaborative projects help ensure that the customer's voice is represented in company decisions, leading to more customer-centric strategies and solutions. This collaborative approach is essential for driving customer satisfaction and loyalty.

What is the difference between Customer Advocacy Manager vs Customer Success Manager?

AspectCustomer Advocacy ManagerCustomer Success Manager
Primary FocusBuilding customer advocacy, loyalty, and brand ambassadorsEnsuring customer satisfaction and retention through support and onboarding
Key ResponsibilitiesDeveloping advocacy programs, managing customer testimonials, fostering community engagementOnboarding new clients, providing ongoing support, reducing churn
Required SkillsCommunication, relationship-building, marketing knowledgeCustomer service, problem-solving, product knowledge
Work EnvironmentMarketing, community management, brand-focused teamsCustomer support, account management teams

While both roles focus on customer relationships, the Customer Advocacy Manager emphasizes building long-term loyalty and advocacy, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and retention through support and onboarding activities.

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Customer Advocacy Manager jobs near you
Infographic showing various Customer Advocacy Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $87,686 per year, or $42.2 per hour.

Customer Advocacy Manager

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Posted 5 days ago

Job description

Description
Company Overview:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Customer Advocacy Manager
As Cellebrite's Customer Advocacy Manager, you orchestrate the content - customer stories and key flagship events - that fuel our brand narrative.
Customer obsession drives everything you do: you build the trusted relationships that turn satisfied customers into vocal advocates, and you cultivate their stories event experiences and help to bring their voices to the world stage.
Key Responsibilities
  • Source, build and maintain a customer story pipeline, coordinating the full process from initial intake interviews through story production
  • Manage storyboard creation, and help write and produce stories for a variety of formats
  • Support the event content strategy for our annual user summit, including tactical orchestration and support such as run-of-show communications and deadline tracking
  • Coordinate the event speaker lineup, from main-stage keynotes to breakout sessions, serving as the key point of contact for speakers
  • Serve as the trusted, go-to resource for customer advocates, building and nurturing long-term relationships that turn satisfied customers into engaged, vocal advocates for Cellebrite

Requirements
  • 5-7+ years in customer success, customer marketing, communications or advocacy program management
  • Experience running a customer reference or advocacy program
  • Bachelor's degree in communications, marketing or a related field

Required Skills
  • Customer obsession: genuine passion for the customer experience, putting customers at the center of every decision
  • Relationship development: an innate ability to build trust with customers and become their go-to resource for support, storytelling, public appearances and more
  • Community management: a strong customer success background, with the ability to nurture and mobilize an engaged customer community
  • Storytelling and writing: strong writing, interviewing and editorial skills across formats - video, written case studies, social and the stage
  • Project management: comfortable juggling multiple pipelines (stories, events, speakers) against tight deadlines

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