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Customer Advocacy Manager Jobs (NOW HIRING)

Acceldata

Customer Advocacy Manager

Encino, CA · On-site

$120K - $160K/yr

Customer Advocacy Manager Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses ...

New

Acceldata

Customer Advocacy Manager

Encino, CA · On-site

$120K - $160K/yr

Customer Advocacy Manager Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses ...

New

Acceldata

Customer Advocacy Manager

Campbell, CA · On-site

$120K - $160K/yr

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...

Acceldata

Customer Advocacy Manager

Campbell, CA · On-site

$120K - $160K/yr

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...

Acceldata

Customer Advocacy Manager

San Jose, CA · On-site

$120K - $160K/yr

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...

Acceldata

Customer Advocacy Manager

Campbell, CA · On-site

$120K - $160K/yr

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer ...

8x8, Inc. (U.S)

Customer Advocacy Manager

Wausau, WI · Remote

Customer Advocacy Program Manager (also known as Customer Marketing Manager, Advocacy Marketing Manager, or Customer Champion Program Manager) - Remote, United States. About the Role Do you believe ...

8x8, Inc. (U.S)

Customer Advocacy Manager

Wausau, WI · Remote

Customer Advocacy Program Manager (also known as Customer Marketing Manager, Advocacy Marketing Manager, or Customer Champion Program Manager) - Remote, United States. About the Role Do you believe ...

Skillsoft

OR · On-site

Sr. Customer Advocacy Manager At Skillsoft, we believe our customers are our greatest storytellers. We're seeking a strategic marketer to lead our advocacy program, turning customer outcomes into one ...

HR Acuity LLC

Customer Marketing & Advocacy Manager

NJ · Remote

$140K - $155K/yr

We are seeking a proactive and experienced Customer Marketing & Advocacy Manager join our team. In this role, you will be responsible for developing and managing programs that engage and build ...

8x8

Customer Advocacy Program Manager

Customer Advocacy Program Manager Also known as: Customer Marketing Manager | Advocacy Marketing Manager | Customer Champion Program Manager Location: Remote - United States About the Role: Do you ...

Veeam Software

Renewals Advocacy Manager

About the Role As a Renewals Advocacy Manager at Veeam, you will serve as the strategic lead for ... This is a Renewals-scoped extension of Veeam's broader Customer Advocacy model - applying the same ...

New York Life

Manager, Customer Advocacy 94430

Dallas, TX · Hybrid

$73K - $115K/yr

As Manager, Customer Advocacy, you will lead a team responsible for investigating and resolving complex Life Insurance and Annuity customer complaints while driving operational excellence, regulatory ...

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Customer Advocacy Manager information

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How much do customer advocacy manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer advocacy manager in the United States is $42.16, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $59.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Advocacy Manager?

To thrive as a Customer Advocacy Manager, you need expertise in customer relationship management, deep product knowledge, and experience in marketing or customer success, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, advocacy software such as Influitive, and data analytics tools is typically required. Strong communication, problem-solving, and interpersonal skills help build trust and motivate customers to become brand advocates. These abilities are crucial for effectively driving customer engagement, retaining clients, and amplifying positive brand reputation.

What is the difference between Customer Advocacy Manager vs Customer Success Manager?

AspectCustomer Advocacy ManagerCustomer Success Manager
Primary FocusBuilding customer advocacy, loyalty, and brand ambassadorsEnsuring customer satisfaction and retention through support and onboarding
Key ResponsibilitiesDeveloping advocacy programs, managing customer testimonials, fostering community engagementOnboarding new clients, providing ongoing support, reducing churn
Required SkillsCommunication, relationship-building, marketing knowledgeCustomer service, problem-solving, product knowledge
Work EnvironmentMarketing, community management, brand-focused teamsCustomer support, account management teams

While both roles focus on customer relationships, the Customer Advocacy Manager emphasizes building long-term loyalty and advocacy, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and retention through support and onboarding activities.

What does a Customer Advocacy Manager do?

A Customer Advocacy Manager is responsible for building and maintaining strong relationships with customers, ensuring their needs and feedback are heard and acted upon within the company. They often create and manage customer advocacy programs, such as reference programs, testimonials, and customer advisory boards, to promote customer satisfaction and loyalty. Their goal is to turn satisfied customers into brand advocates who can help influence potential buyers and provide valuable insights for product or service improvements.

How does a Customer Advocacy Manager typically collaborate with other departments to enhance the customer experience?

A Customer Advocacy Manager often works cross-functionally with teams such as marketing, sales, product development, and customer support. By gathering and analyzing customer feedback, they share insights with these teams to inform product improvements, refine messaging, and address service gaps. Regular meetings and collaborative projects help ensure that the customer's voice is represented in company decisions, leading to more customer-centric strategies and solutions. This collaborative approach is essential for driving customer satisfaction and loyalty.
More about Customer Advocacy Manager jobs
What cities are hiring for Customer Advocacy Manager jobs? Cities with the most Customer Advocacy Manager job openings:
Who are the top companies hiring for Customer Advocacy Manager jobs? The top employers for Customer Advocacy Manager jobs are:
What states have the most Customer Advocacy Manager jobs? States with the most job openings for Customer Advocacy Manager jobs include:
What job categories do people searching Customer Advocacy Manager jobs look for? The top searched job categories for Customer Advocacy Manager jobs are:
Customer Advocacy Manager jobs near you
Infographic showing various Customer Advocacy Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $87,686 per year, or $42.2 per hour.

Customer Advocacy Manager

Acceldata

Encino, CA • On-site

$120K - $160K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Advocacy Manager

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer success stories, managing advocacy programs, and amplifying the voice of the customer across marketing, sales, and product teams.

This role requires on-site presence at HQ three days a week.

Responsibilities

  • Develop and execute a customer advocacy strategy that drives engagement, retention, and brand loyalty
  • Identify satisfied customers and recruit them into advocacy programs (case studies, testimonials, references, reviews, and events)
  • Manage customer reference programs to support sales and marketing initiatives
  • Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
  • Partner with customer success and support teams to identify advocacy opportunities
  • Organise and manage customer events, webinars, and community initiatives
  • Track and report on advocacy program performance and ROI
  • Gather and share customer feedback with product and leadership teams to influence roadmap decisions
  • Maintain relationships with key customer champions and stakeholders

Qualifications

  • 3-5 + years of experience in customer marketing, customer success, or advocacy roles
  • Strong storytelling and content development skills, and experience with Salesforce
  • Excellent relationship-building and communication abilities
  • Analytical mindset with the ability to measure program success
  • Ability to manage multiple projects in a fast-paced environment

Skills

  • Familiarity with customer lifecycle and journey mapping
  • Public speaking or event management experience
  • Knowledge of social media and community engagement strategies
  • Strategic thinking with a proven ability to execute
  • Strong project management skills with exceptional attention to detail
  • Creativity and storytelling ability

Success Metrics

  • Number and quality of customer advocates recruited
  • Volume and impact of customer-generated content
  • Customer participation in references and events
  • Influence on pipeline and revenue through advocacy efforts
  • Customer satisfaction and retention improvements

$120,000 - $160,000 a year

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