ZipRecruiter

Log In

1

Customer Advocacy Manager Jobs (NOW HIRING)

B&H Photo Video

Customer Advocacy Associate

Manhattan, NY · On-site

$16 - $22/hr

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer ... Escalate any concerns or issues to the appropriate manager / supervisor when required * Assist in ...

New

Michigan Humane

Community Advocacy Manager

Detroit, MI · On-site

Exhibits strong customer service focus with an emphasis on empathy & compassion. Committed to ... Manage the Community Advocate staff including hiring, training and direct supervision. * Manage ...

Liberty

Analyst, Customer Advocacy

Joplin, MO

Collaborate with the Manager of Customer Advocacy to ensure thorough and timely responses to escalations and complaints. * Stay informed on industry best practices and regulatory requirements related ...

B&H Photo Video

Customer Advocacy Associate 1

Manhattan, NY · On-site

$16 - $22/hr

Customer Advocacy Associate At over 50 years old and counting, B&H has built a reputation as the ... Escalate any concerns or issues to the appropriate manager / supervisor when required * Assist in ...

Cribl

Customer Advocacy Intern

$25 - $30/hr

As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage ... Why You'll Love This Role Customer Advocacy at Cribl is all about turning customer success into ...

B&H Photo

Customer Advocacy Associate 1

Manhattan, NY · On-site

$16 - $22/hr

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer ... Escalate any concerns or issues to the appropriate manager / supervisor when required * Assist in ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Detroit, MI · On-site

$16 - $22.85/hr

The ideal candidate has experience in mortgage servicing, collections, customer advocacy, default ... Ability to manage multiple accounts while meeting productivity and regulatory deadlines.

Customer Service

Be Seen First

Servicing - Customer Advocate

Detroit, MI · On-site

$16 - $22.85/hr

The ideal candidate has experience in mortgage servicing, collections, customer advocacy, default ... Ability to manage multiple accounts while meeting productivity and regulatory deadlines.

Affirm

Customer Advocacy Associate II

$53K - $73K/yr

... program management. We drive efficiency, resolve issues quickly, and scale operations as the ... About the role Affirm's Customer Advocacy and Retention (CAR) team sits within Customer Operations ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Advocacy Manager Jobs

Customer Advocacy Manager information

See salary details

$5

$42

$66

How much do customer advocacy manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer advocacy manager in the United States is $42.16, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $59.38 per hour, depending on experience, location, and employer.

What does a Customer Advocacy Manager do?

A Customer Advocacy Manager is responsible for building and maintaining strong relationships with customers, ensuring their needs and feedback are heard and acted upon within the company. They often create and manage customer advocacy programs, such as reference programs, testimonials, and customer advisory boards, to promote customer satisfaction and loyalty. Their goal is to turn satisfied customers into brand advocates who can help influence potential buyers and provide valuable insights for product or service improvements.

What are the key skills and qualifications needed to thrive as a Customer Advocacy Manager?

To thrive as a Customer Advocacy Manager, you need expertise in customer relationship management, deep product knowledge, and experience in marketing or customer success, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, advocacy software such as Influitive, and data analytics tools is typically required. Strong communication, problem-solving, and interpersonal skills help build trust and motivate customers to become brand advocates. These abilities are crucial for effectively driving customer engagement, retaining clients, and amplifying positive brand reputation.

How does a Customer Advocacy Manager typically collaborate with other departments to enhance the customer experience?

A Customer Advocacy Manager often works cross-functionally with teams such as marketing, sales, product development, and customer support. By gathering and analyzing customer feedback, they share insights with these teams to inform product improvements, refine messaging, and address service gaps. Regular meetings and collaborative projects help ensure that the customer's voice is represented in company decisions, leading to more customer-centric strategies and solutions. This collaborative approach is essential for driving customer satisfaction and loyalty.

What is the difference between Customer Advocacy Manager vs Customer Success Manager?

AspectCustomer Advocacy ManagerCustomer Success Manager
Primary FocusBuilding customer advocacy, loyalty, and brand ambassadorsEnsuring customer satisfaction and retention through support and onboarding
Key ResponsibilitiesDeveloping advocacy programs, managing customer testimonials, fostering community engagementOnboarding new clients, providing ongoing support, reducing churn
Required SkillsCommunication, relationship-building, marketing knowledgeCustomer service, problem-solving, product knowledge
Work EnvironmentMarketing, community management, brand-focused teamsCustomer support, account management teams

While both roles focus on customer relationships, the Customer Advocacy Manager emphasizes building long-term loyalty and advocacy, whereas the Customer Success Manager concentrates on ensuring customer satisfaction and retention through support and onboarding activities.

More about Customer Advocacy Manager jobs

What cities are hiring for Customer Advocacy Manager jobs?

Cities with the most Customer Advocacy Manager job openings:

Who are the top companies hiring for Customer Advocacy Manager jobs?

The top employers for Customer Advocacy Manager jobs are:

What states have the most Customer Advocacy Manager jobs?

States with the most job openings for Customer Advocacy Manager jobs include:

What job categories do people searching Customer Advocacy Manager jobs look for?

The top searched job categories for Customer Advocacy Manager jobs are:

Customer Advocacy Manager jobs near you
Infographic showing various Customer Advocacy Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $87,686 per year, or $42.2 per hour.

Customer Advocacy Associate

B&H Photo Video

Manhattan, NY • On-site

$16 - $22/hr

Other

Posted 2 days ago

New

Job description

Job Overview:

The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.


Responsibilities:

  • Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
  • Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
  • Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
  • Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
  • Escalate any concerns or issues to the appropriate manager / supervisor when required
  • Assist in documenting operational processes
  • Assist in creating customer response templates
  • Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
  • Support efforts to improve the process and function of the department

Apply