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Senior Manager, Customer Advocacy

$130K - $165K/yr

About the Team The Customer Advocacy team you would join has a talented manager and specialist in seat and working toward company KPIs. They are part of the broader Corporate Marketing team, which is ...

Marriott Vacations Worldwide

Specific Job Summary The Customer Advocacy Manager II will report to the Director, Customer Advocacy or Senior Manager, Customer Advocacy. They are responsible for ensuring a timely and effective ...

B&H Photo Video

Customer Advocacy Associate 1

Manhattan, NY · On-site

$16 - $22/hr

Customer Advocacy Associate At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award ...

Affirm

Customer Advocacy Associate II

$53K - $73K/yr

Customer Advocacy Associate II Remote US Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or ...

B&H Photo

Customer Advocacy Associate 1

Manhattan, NY · On-site

$16 - $22/hr

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner ...

Affirm

Customer Advocacy Associate II

$53K - $73K/yr

About the role Affirm's Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers share their challenging experiences with ...

Customer Service

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Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

The ideal candidate has experience in mortgage servicing, collections, customer advocacy, default servicing, or loss mitigation and is passionate about helping customers while maintaining compliance ...

Liberty Utilities

Analyst II, Customer Advocacy

Joplin, MO · On-site

$60 - $80/hr

Analyst II, Customer Advocacy LU Service Corp. Joplin, MO, US, 64801 Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

The ideal candidate has experience in mortgage servicing, collections, customer advocacy, default servicing, or loss mitigation and is passionate about helping customers while maintaining compliance ...

Affirm

Customer Advocacy Associate II

$53K - $73K/yr

About the role Affirm's Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers share their challenging experiences with ...

Jackalope Digital LLC

$60 - $80/hr

About the role Affirm's Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers share their challenging experiences with ...

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How much do customer advocacy jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer advocacy in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What is customer advocacy?

Customer advocacy refers to a business approach focused on prioritizing the needs, feedback, and satisfaction of customers. Professionals in customer advocacy act as representatives for customers within an organization, ensuring that their voices are heard and their concerns are addressed. This role often involves gathering customer feedback, resolving issues, and working with internal teams to improve products or services based on customer insights. Ultimately, the goal is to build strong relationships with customers, increase loyalty, and promote positive word-of-mouth for the company.

How does a customer advocacy professional typically interact with other departments to address customer feedback?

Customer Advocacy professionals play a vital role in bridging the gap between customers and internal teams such as product development, marketing, and customer support. They gather and analyze customer feedback, then collaborate with relevant departments to ensure concerns are addressed and positive experiences are amplified. This often involves regular meetings, cross-functional projects, and clear communication to ensure customer insights drive improvements across the organization. Building strong relationships with colleagues in other departments is essential for successful advocacy and impactful change.

What are the key skills and qualifications needed to thrive as a customer advocacy specialist, and why are they important?

To thrive as a Customer Advocacy Specialist, you need strong communication skills, problem-solving abilities, and a background in customer service or related fields. Familiarity with customer relationship management (CRM) software, feedback collection tools, and sometimes certifications in customer experience are common requirements. Exceptional empathy, active listening, and conflict resolution skills help you build trust and effectively represent customer interests. These capabilities are vital for ensuring customer satisfaction, driving improvements, and fostering brand loyalty.

What is the difference between Customer Advocacy vs Customer Support?

AspectCustomer AdvocacyCustomer Support
Primary FocusPromoting customer loyalty and brand advocacyAssisting customers with product or service issues
Required SkillsCommunication, relationship-building, product knowledgeProblem-solving, technical knowledge, communication
Work EnvironmentCross-departmental, strategic initiativesHelp desks, call centers, support teams
Common CertificationsCustomer experience, relationship managementTechnical support certifications, product training

Customer Advocacy and Customer Support roles both focus on customer satisfaction but differ in scope. Customer Advocacy emphasizes building long-term loyalty and promoting the brand, while Customer Support handles immediate issue resolution. Both roles require strong communication skills, but Customer Advocacy often involves strategic initiatives to enhance overall customer experience.

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Customer Advocacy jobs near you
Infographic showing various Customer Advocacy job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Analyst, Customer Advocacy

Liberty Utilities Co.

Joplin, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Investigate and analyze customer complaints escalated to the department, identifying root causes and recommending resolutions.

  • Collaborate with the Manager of Customer Advocacy to ensure thorough and timely responses to escalations and complaints.

  • Collect, analyze, and interpret customer interaction data to identify trends and insights that drive service improvements.

Liberty Utilities rating

7.8

Company rating: 7.8 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America - a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you'll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
Purpose
This role is responsible for analyzing customer interactions, identifying trends, and supporting continuous improvement initiatives within the Customer Care department. In addition to daily responsibilities, this role will assist the Manager of Customer Advocacy with investigating escalated regulatory and/or legal complaints and assisting with customer care data requests. This position requires strong analytical skills, problem-solving abilities, and a customer-focused mindset to enhance service delivery and customer satisfaction.
Accountabilities
  • Investigate and analyze customer complaints escalated to the department, identifying root causes and recommending resolutions.
  • Collaborate with the Manager of Customer Advocacy to ensure thorough and timely responses to escalations and complaints.
  • Stay informed on industry best practices and regulatory requirements related to customer service and data handling.
  • Assist in developing and implementing best practices for complaint resolution and data management.
  • Assist with customer care data requests, ensuring accuracy, confidentiality, and compliance with company policies and regulations.
  • Collect, analyze, and interpret customer interaction data to identify trends and insights that drive service improvements.
  • Support process optimization initiatives within Customer Care to enhance efficiency and effectiveness.
  • Work closely with cross-functional teams, including Quality Assurance, Training, and Operations, to align customer service strategies.
  • Assist with providing reporting and insights on key customer service metrics, highlighting areas for improvement.

Education and Experience
  • Bachelor's degree or equivalent preferred
  • Minimum of 3 years' experience preferred
  • Strong analytical skills with the ability to interpret and present data effectively.
  • Experience handling sensitive customer complaints and providing thorough resolutions.
  • Proficiency in data analysis tools and customer relationship management (CRM) systems.

What We Offer
As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:
  • Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
  • Annual bonus and merit increase eligibility
  • Life insurance, and short-term & long-term disability
  • Employee Stock Purchase Program
  • Free Employee Assistance Program & Headspace account
  • 3 weeks of vacation, paid sick days, 12 paid company holidays, & 3 paid volunteer days
  • Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
  • Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.
As the successful candidate
Our Mission
We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization-it is what drives us every day to fulfill our purpose.
Our Vision
We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.
Our Guiding Principles
  • Customer Centric
  • Integrity
  • Entrepreneurial
  • Teamwork
  • Owner mindset
  • Outcome focused
  • Continuous learning

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

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