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Active Listening Jobs (NOW HIRING)

Akalade Inc

Be Seen First

Retail Customer Relations Representative

Garden City, NY · On-site

$45K - $65K/yr

Employ active listening skills to understand customer requirements through open-ended questions. Tailor product recommendations based on their unique needs and preferences. * Product Knowledge Expert:

Akalade Inc

Be Seen First

Retail Customer Relations Representative

Garden City, NY · On-site

$45K - $65K/yr

Employ active listening skills to understand customer requirements through open-ended questions. Tailor product recommendations based on their unique needs and preferences. * Product Knowledge Expert:

VIVA

Customer Service Representative

Youngstown, OH · On-site

$15 - $20.50/hr

Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening. Top 3-5 desirable attributes/qualifications ...

VIVA USA INC

Customer Service Representative

Youngstown, OH · On-site

$15 - $20.50/hr

Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening. Top 3-5 desirable attributes/qualifications ...

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Active Listening information

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$11

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$22

How much do active listening jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for active listening in the United States is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.31 per hour, depending on experience, location, and employer.

What is active listening?

Active listening is a communication technique that involves fully focusing, understanding, and responding thoughtfully to what someone is saying. It requires giving your full attention, not interrupting, and showing interest through verbal and non-verbal cues like nodding or paraphrasing. This skill helps build trust, resolve conflicts, and improve relationships in both personal and professional settings. Practicing active listening can lead to more effective communication and better outcomes in conversations.

What is an active listening job?

An Active Listening job involves attentively hearing, understanding, and responding to others in a professional setting. These roles are common in customer service, counseling, sales, and conflict resolution, where effective communication is crucial. Active listeners focus on verbal and nonverbal cues, ask clarifying questions, and provide thoughtful responses. This skill helps build rapport, improve problem-solving, and ensure clear communication between parties.

What are the key skills and qualifications needed to thrive as an active listener, and why are they important?

To thrive as an active listener, you need strong communication skills, emotional intelligence, and the ability to focus fully on speakers without interruption. Familiarity with feedback techniques, note-taking tools, or training in counseling or mediation may also be beneficial. Patience, open-mindedness, and genuine empathy are crucial soft skills that help build trust and understanding. These qualities are important because they foster stronger relationships, minimize misunderstandings, and support effective problem-solving in professional environments.

How does active listening contribute to success in customer service roles, and what challenges might I face in applying it daily?

Active listening is crucial in customer service roles because it helps you fully understand customer needs, build rapport, and resolve issues efficiently. Practicing active listening can be challenging, especially during busy hours or when dealing with frustrated customers, as it requires patience and focus. However, consistently applying active listening can lead to improved customer satisfaction, fewer misunderstandings, and stronger team collaboration. Over time, these skills can enhance your performance and open up opportunities for advancement in customer relations or supervisory roles.

What is the difference between Active Listening vs Customer Service Representative?

AspectActive ListeningCustomer Service Representative
Primary FocusUnderstanding and interpreting spoken informationAssisting customers, resolving issues, providing information
Required SkillsListening, empathy, communicationCommunication, problem-solving, patience
Work EnvironmentVaries; meetings, training, one-on-one interactionsCall centers, retail, online support
CertificationsNone typically requiredCustomer service certifications optional

Active Listening is a skill used across many roles to understand spoken information effectively. Customer Service Representatives utilize active listening to address customer needs. While active listening is a core skill, customer service roles also require communication, problem-solving, and patience to handle customer interactions successfully.

How do I become an active listener?

Active listening is a key skill for many jobs and involves fully concentrating on the speaker, understanding their message, and providing feedback. To become an active listener, practice paying close attention, avoid interrupting, and ask clarifying questions to ensure understanding. Developing this skill often requires patience and consistent practice in real conversations.
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Active Listening jobs near you
Infographic showing various Active Listening job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,527 per year, or $16.6 per hour.

Customer Service Rep

Globalchannelmanagement

Youngstown, OH • On-site

$19 - $20/hr

Full-time

Re-posted 9 days ago

Job description

Customer Service requires:

  • 4+ years' customer service experience
  • Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening.
  • Empathy to understand provider frustration, problem-solving, and active listening.
  • Experience with Microsoft Office products
  • High school diploma/GED

DUTIES:

  • Responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. I
  • Enter data in PC system