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Call Screener Jobs (NOW HIRING)

Comprehensive Community Health Centers

Screener

Glendale, CA · On-site

$20.75 - $24.25/hr

Answer and screen telephone call, takes messages and provides information. * Sort and deliver mail to Office Manager. * Attend meetings as required. * Prepare daily batches for business office.

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel * Communicating and coordinating status of ...

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How much do call screener jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call screener in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Screener, and why are they important?

To thrive as a Call Screener, you need strong verbal communication, active listening skills, and attention to detail, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency are commonly required. Excellent interpersonal skills, patience, and professionalism help individuals excel in handling a variety of callers and situations. These abilities ensure accurate information collection, efficient call routing, and a positive experience for both callers and organizations.

What is a Call Screener?

A Call Screener is a professional who answers incoming phone calls, gathers essential information from callers, and determines the appropriate next steps based on the organization's protocols. They typically work in environments such as radio stations, customer service centers, healthcare facilities, or emergency services. Call Screeners filter calls to ensure that only relevant or urgent matters are forwarded to the appropriate staff or department. Their role requires strong communication and organizational skills, as well as the ability to remain calm under pressure.

What is the difference between Call Screener vs Customer Service Representative?

AspectCall ScreenerCustomer Service Representative
Required CredentialsHigh school diploma, communication skillsHigh school diploma, communication skills, sometimes additional training
Work EnvironmentCall centers, healthcare, political campaignsRetail, call centers, service industries
Employer & Industry UsageHealthcare, political organizations, customer supportRetail, telecom, hospitality
Common Search & ComparisonYesYes

While both roles involve communication with clients or the public, a Call Screener primarily filters and screens calls based on specific criteria, often in healthcare or political settings. A Customer Service Representative handles a broader range of customer inquiries, providing support and solutions across various industries. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by Call Screeners, and how can they be managed?

Call Screeners often encounter high call volumes, emotionally charged conversations, and the need to quickly assess and prioritize calls. Managing these challenges requires strong communication skills, emotional resilience, and the ability to stay calm under pressure. Many organizations provide training and support to help Call Screeners develop effective questioning techniques and coping strategies. Building rapport with callers and collaborating closely with team members, such as producers or supervisors, also helps in making accurate decisions and maintaining a positive work environment.
More about Call Screener jobs
What are the most commonly searched types of Call Screener jobs? The most popular types of Call Screener jobs are:
What job categories do people searching Call Screener jobs look for? The top searched job categories for Call Screener jobs are:
Call Screener jobs near you
Infographic showing various Call Screener job openings in the United States as of June 2026, with employment types broken down into 20% Locum Tenens, and 80% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

KHVH Morning Show Producer/Call Screener

iHeartMedia, Inc.

Honolulu, HI • On-site

Part-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

iHeartMedia rating

6.8

Company rating: 6.8 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

48th of 65 rated media

Job description

iHeartMedia Markets
Current employees and contingent workers click here to apply and search by the Job Posting Title.
The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:
  • More #1 rated markets than the next two largest radio companies combined;
  • We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
  • iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
  • We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
  • iHeartRadio is the #1 streaming radio digital service in America;
  • Our social media footprint is 7 times larger than the next largest audio service; and
  • We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
At iHeartMedia, we believe in the power of audio to connect, comfort, and inspire. As a Board Operator, you are a critical part of that mission-ensuring our broadcasts run smoothly and sound great, so we can be a trusted friend to millions of listeners anytime, anywhere.
Your precision and professionalism ensure that every show, every ad, and every moment reaches our audience with clarity and impact. You help us fulfill our promise to be there for our listeners-whether they're commuting, working, or winding down-making you an essential part of the iHeartMedia mission.
What You'll Do:
  • Operate broadcast console and studio equipment during live and pre-recorded shows.
  • Monitor on-air programming for quality, timing, and compliance with FCC regulations.
  • Coordinate with talent, producers, and traffic teams to ensure smooth transitions and accurate commercial placement.
  • Troubleshoot technical issues in real time and escalate as needed.
  • Record, edit, and load audio content for playback using automation systems.
  • Maintain logs and documentation for regulatory and internal compliance.
  • Support remote broadcasts and live events as needed.

What You'll Need:
  • Strong technical aptitude and familiarity with broadcast equipment and automation systems (e.g., NexGen, Adobe Audition).
  • Excellent attention to detail and ability to multitask in a fast-paced environment.
  • Strong communication skills and a collaborative mindset.
  • Availability to work flexible hours, including nights, weekends, and holidays.
  • High school diploma or equivalent required; relevant certifications or coursework a plus.

What You'll Bring:
  • Respect for others and a strong belief that others should do this in return
  • Ability to work within standardized procedures and an understanding of when to escalate
  • Skills to solve straightforward problems using established procedures
  • Close attention to detail, following up until issues are resolved
  • Common courtesy when communicating with coworkers and outside contacts

Compensation:
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$16.00 - $20.00
Location:
Honolulu, HI: 650 Iwilei Road, Suite 400, 96817
Position Type:
Regular
Time Type:
Part time
Pay Type:
Hourly
Benefits:
iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
  • Employer sponsored medical, dental and vision with a variety of coverage options (employees meeting ACA measurement)
  • A 401K plan
  • Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
  • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
Our organization participates in E-Verify. Click here to learn about E-Verify.

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