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Citizens

Answer Engine Optimization Manager

Boston, MA · On-site

Description Answer Engine Optimization Manager is a strategic, hands-on role within Citizens' Digital Content & Experience Strategy organization. This role is responsible for building and operating ...

Open Answer

CO-Canvasser

Denver, CO

$25/hr

June 1st-June 30th Position Overview Open Answer is an integrity-driven 501(c)(4) nonprofit organization committed to community outreach, connection, and empowerment. We achieve this by connecting ...

Open Answer

CO-Canvasser

Denver, CO · On-site

June 1st-June 30th Position Overview Open Answer is an integrity-driven 501(c)(4) nonprofit organization committed to community outreach, connection, and empowerment. We achieve this by connecting ...

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How much do answer jobs pay per hour?

As of May 29, 2026, the average hourly pay for answer in the United States is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Answer (professional occupation), and why are they important?

I'm sorry, but 'Answer' is not a recognized real-world professional occupation, so I cannot provide a response for this job title.

How does an Answering Service Representative typically collaborate with team members and other departments?

As an Answering Service Representative, you’ll frequently collaborate with other representatives, supervisors, and sometimes clients to ensure clear communication and consistent service quality. Team members often share updates about call protocols, urgent messages, or changes in client instructions through digital platforms or regular briefings. Close coordination with supervisors and technical support is common when troubleshooting issues or escalating urgent matters, making teamwork and adaptability key aspects of the job.

What are 'Answer' jobs?

'Answer' jobs typically refer to positions where employees are responsible for responding to customer inquiries, providing information, or offering support, often through phone, email, or online chat. These roles are common in customer service, help desks, and technical support centers. Employees in these positions need strong communication skills, problem-solving abilities, and a good understanding of the company’s products or services. The goal is to assist customers efficiently and ensure a positive experience. Training is usually provided to help new hires become familiar with common questions and company protocols.
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Answer jobs near you
Infographic showing various Answer job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 55% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,976 per year, or $17.3 per hour.
Live Answer Representative

Live Answer Representative

Tryon Medical Partners

Charlotte, NC • On-site

$35K - $40.20K/yr

Full-time

Posted 19 days ago

Job description

Live Answer Representative

General Job Summary:   Receives and provides information to patients, significant others, healthcare team members and guests in a courteous and professional manner.  Provides an accurate and timely registration process to the patients.  Performs duties of Live Answer. 

(This is a full time position that will be located at our Live Answer office in SouthPark, Monday - Friday 8 am to 5 pm)

Primary Job Responsibilities/Tasks may include, but not limited to:   

Live Answer Representative responsibilities include:

  • Serves as the first point of response to delivery system access and billing related telephone calls and messages. Ensures resolution of each patient’s concerns by directly addressing the issues or, if needed, escalating the issue to a point of resolution.
  • Ensures all calls are handled efficiently and in a timely manner.
  • Takes requests for refills, labs and test results. Sends them to the appropriate team.
  • Schedules patients appropriately, with the correct physician and with the correct visit type.
  • Ability to assess a phone call to determine if triage needs to handle call.
  • Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers. 
  • Greets and assists patients, visitors and guests over the phone. Acts with a sense of urgency when dealing with patients and workflow.
  • Verifies all patient’s demographic information ensuring that all personal information is correct. 
  • Verifies and enters patient’s insurance information into our system accurately and verifies that we are in network with carrier.
  • Collects patient copays, deductible and/or balances in a professional manner. 
  • Answer basic patient billing questions and/or directs to billing office.
  • Monitors and resolves registration errors.
  • Acts and communicates in a professional manner, appropriate for the healthcare setting.
  • Verifies patient’s information.  
  • Complete full registration process.
  • Send messages to the appropriate staff to ensure the patient’s needs get handled in a timely manner.
  • Other duties as assigned.
Requirements

Education:

  • High school diploma; some college preferred

Experience:

  • Minimum of one-year medical office or healthcare facility experience preferred.
  • E.H.R. and Scheduling experience preferred.
  • Experience serving customers in person and on the phone.

Physical Requirements:

  • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
  • Must be able to lift and support weight of 35 pounds. 
  • Ability to concentrate on details.
  • Use of computer for long periods of time.
  • Must be able to speak and articulate clearly.   

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