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Call Screener Jobs (NOW HIRING)

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel * Communicating and coordinating status of ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel * Communicating and coordinating status of ...

Snyder's Auto Salvage

Call Center

Del Valle, TX

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Must be able to pass pre-employment drug screening * Bilingual is a plus! * Valid Drivers License ...

BAY AREA LEGAL SERVICES INC

Screener

Ybor City, FL · On-site

$17.25/hr

Description Intake Screeners are the initial telephone point of contact for all new clients of Bay ... Experience at a Non-Profit Previous customer service experience Previous call center experience ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Must be able to pass pre-employment drug screening * Bilingual is a plus! * Valid Drivers License ...

HealthRIGHT 360

Call Center Agent

San Francisco, CA · On-site

$22.05 - $24.15/hr

Documents billing notes and general medical appointment reminders on the appointment screen, as well as on the patient information screens. * Collects and verifies contact information at every call.

The Alaska Club

Call Center Specialist

Anchorage, AK

$17 - $21.50/hr

Call Center Specialist Are you a people-person who enjoys helping others? Are you looking for a way ... Navigating through multiple databases and using duel computer screens * Providing excellent ...

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Call Screener information

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$10

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How much do call screener jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call screener in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Screener, and why are they important?

To thrive as a Call Screener, you need strong verbal communication, active listening skills, and attention to detail, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency are commonly required. Excellent interpersonal skills, patience, and professionalism help individuals excel in handling a variety of callers and situations. These abilities ensure accurate information collection, efficient call routing, and a positive experience for both callers and organizations.

What is a Call Screener?

A Call Screener is a professional who answers incoming phone calls, gathers essential information from callers, and determines the appropriate next steps based on the organization's protocols. They typically work in environments such as radio stations, customer service centers, healthcare facilities, or emergency services. Call Screeners filter calls to ensure that only relevant or urgent matters are forwarded to the appropriate staff or department. Their role requires strong communication and organizational skills, as well as the ability to remain calm under pressure.

What is the difference between Call Screener vs Customer Service Representative?

AspectCall ScreenerCustomer Service Representative
Required CredentialsHigh school diploma, communication skillsHigh school diploma, communication skills, sometimes additional training
Work EnvironmentCall centers, healthcare, political campaignsRetail, call centers, service industries
Employer & Industry UsageHealthcare, political organizations, customer supportRetail, telecom, hospitality
Common Search & ComparisonYesYes

While both roles involve communication with clients or the public, a Call Screener primarily filters and screens calls based on specific criteria, often in healthcare or political settings. A Customer Service Representative handles a broader range of customer inquiries, providing support and solutions across various industries. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by Call Screeners, and how can they be managed?

Call Screeners often encounter high call volumes, emotionally charged conversations, and the need to quickly assess and prioritize calls. Managing these challenges requires strong communication skills, emotional resilience, and the ability to stay calm under pressure. Many organizations provide training and support to help Call Screeners develop effective questioning techniques and coping strategies. Building rapport with callers and collaborating closely with team members, such as producers or supervisors, also helps in making accurate decisions and maintaining a positive work environment.
More about Call Screener jobs
What are the most commonly searched types of Call Screener jobs? The most popular types of Call Screener jobs are:
What job categories do people searching Call Screener jobs look for? The top searched job categories for Call Screener jobs are:
Call Screener jobs near you
Infographic showing various Call Screener job openings in the United States as of June 2026, with employment types broken down into 20% Locum Tenens, and 80% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Entry Level Outbound Call Center Rep

Entry Level Outbound Call Center Rep

Vertical Screen Inc.

Warminster, PA • Hybrid

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.

We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.


Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.


At Vertical Screen, Inc., we help job applicants move forward in the hiring process by verifying their employment and education history. As a Verification Researcher, you’ll conduct phone-based investigations in a non-sales call center environment, using your attention to detail and communication skills to gather accurate background information.

This position is eligible for hybrid work (2 days in Warminster, PA office / 3 days remote work) after 6 months of active employment, in accordance with the guidelines established for remote work.

The hours are 10am-6pm M-F. This position pays $16/hr.


  • Verify education and employment history as well as conduct reference interviews
  • Conduct research via outbound calls, fax, email, internet and online database searches
  • Master the proprietary software to accurately transcribe verified information and notes
  • Meet pre-established production goals

  • Must be able to work in a fast paced, inbound/outbound call center environment
  • Ability to multitask
  • Strong attention to detail
  • Ability to efficiently operate and navigate a computer and internal software
  • Excellent verbal and written communication skills
  • Must be proficient in Microsoft Office

The candidate we are seeking will have at minimum a high school diploma or equivalent.


Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Employee referral bonus program
  • Discounts through partnerships & neighborhood business programs

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

Apply