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Call Screener Jobs (NOW HIRING)

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel * Communicating and coordinating status of ...

MedFleet LLC

Call Taker

Hudson, FL · On-site

DUTIES/RESPONSIBILITIES Receives telephone calls from citizens or emergency personnel requesting assistance or information; screen the call and initiate appropriate action per established protocols.

HealthRIGHT 360

Call Center Agent

San Francisco, CA · On-site

$22.05 - $24.15/hr

Documents billing notes and general medical appointment reminders on the appointment screen, as well as on the patient information screens. * Collects and verifies contact information at every call.

CUSTOMER CONNEXX LLC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

Our Call Center Agents provide services to create or service existing client orders to create ... Required to undergo pre-employment background screening and drug test (we do not test for marijuana)

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$15/hr

... screens Providing excellent customer service to a large member base Answering a wide variety of ... call center experience Advanced experience in Microsoft Outlook, Word, Excel Job Posted by ...

hr360

Call Center Agent

San Francisco, CA

$17.75 - $23.25/hr

Documents billing notes and general medical appointment reminders on the appointment screen, as well as on the patient information screens. * Collects and verifies contact information at every call.

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in ...

New

ARCA RECYCLING INC

Call Center Agent

Las Vegas, NV · On-site

$16 - $16.50/hr

Our Call Center Agents provide services to create or service existing client orders to create ... Required to undergo pre-employment background screening and drug test (we do not test for marijuana)

Mancan

Inbound Call Center Representative

Weirton, WV · On-site

$13/hr

Representatives follow on-screen prompts, gather information, and accurately transcribe messages for clients. Must be fast paced and proficient in typing. Previous call center experience preferred.

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Call Screener information

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How much do call screener jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for call screener in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Screener, and why are they important?

To thrive as a Call Screener, you need strong verbal communication, active listening skills, and attention to detail, typically supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency are commonly required. Excellent interpersonal skills, patience, and professionalism help individuals excel in handling a variety of callers and situations. These abilities ensure accurate information collection, efficient call routing, and a positive experience for both callers and organizations.

What is a Call Screener?

A Call Screener is a professional who answers incoming phone calls, gathers essential information from callers, and determines the appropriate next steps based on the organization's protocols. They typically work in environments such as radio stations, customer service centers, healthcare facilities, or emergency services. Call Screeners filter calls to ensure that only relevant or urgent matters are forwarded to the appropriate staff or department. Their role requires strong communication and organizational skills, as well as the ability to remain calm under pressure.

What is the difference between Call Screener vs Customer Service Representative?

AspectCall ScreenerCustomer Service Representative
Required CredentialsHigh school diploma, communication skillsHigh school diploma, communication skills, sometimes additional training
Work EnvironmentCall centers, healthcare, political campaignsRetail, call centers, service industries
Employer & Industry UsageHealthcare, political organizations, customer supportRetail, telecom, hospitality
Common Search & ComparisonYesYes

While both roles involve communication with clients or the public, a Call Screener primarily filters and screens calls based on specific criteria, often in healthcare or political settings. A Customer Service Representative handles a broader range of customer inquiries, providing support and solutions across various industries. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by Call Screeners, and how can they be managed?

Call Screeners often encounter high call volumes, emotionally charged conversations, and the need to quickly assess and prioritize calls. Managing these challenges requires strong communication skills, emotional resilience, and the ability to stay calm under pressure. Many organizations provide training and support to help Call Screeners develop effective questioning techniques and coping strategies. Building rapport with callers and collaborating closely with team members, such as producers or supervisors, also helps in making accurate decisions and maintaining a positive work environment.
More about Call Screener jobs
What are the most commonly searched types of Call Screener jobs? The most popular types of Call Screener jobs are:
What job categories do people searching Call Screener jobs look for? The top searched job categories for Call Screener jobs are:
Call Screener jobs near you
Infographic showing various Call Screener job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Call Center Agent

Call Center Agent

Parexel

Glendale, CA • On-site

$20 - $23/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Parexel rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 59 rated research

Job description

When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Work Location: onsite in Glendale, CA

Parexel Early Phase Clinical Unitsupports the development of innovative new medicines which are vital for public health, improving outcomes, and saving lives. The early phase and "first in human" trials are the first step in testing these novel treatments in humans.

At Parexel, theCall Center Agentis a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel Baltimore and Los Angeles Early Phase Clinical Units (EPCUs) are filled on time and are in compliance with all sponsor protocols, Good Clinical Practices (GCPs), EPCU Standard Operating Procedures (SOPs), and any other applicable regulations. The person in this position ensures that all departmental work is timely, efficient, and of the highest quality.
Your Activities:

  • Coordinating all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies

  • Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel

  • Communicating and coordinating status of recruitment efforts within the call-center and initiating any increased efforts to maximize recruitment for assigned studies

  • Providing regular updates to the study team and management on recruitment progress

  • Reviewing clinical trial protocols and developing study specific recruitment documents - e.g., telephone scripts, study fact sheets, call strategies, etc.

  • Telephone screening potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy

  • Handling incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)

  • Scheduling screening appointments and record appropriate volunteer data in ClinBase

  • Data entry of all communications to the Volunteer Database for assigned studies

  • Participating in team project meetings for regular recruitment updates on assigned studies

  • Undertaking the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives

  • Maintaining a positive, results orientated work environment

  • Building partnerships and modeling teamwork

  • Communicating to the team in an open, balanced, and objective manner

  • Various other projects/duties as assigned by the Call-Center Manager or Management based on company need

Your Profile:

  • Previous experience working in a high-volume call center setting - managing inbound and outbound calls

  • A flexible attitude with respect to work assignments and new learning

  • Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)

  • High School Diploma required. Bachelor's degree preferred.

Base Pay Range: $20.00 to $23.00 per hour

Actual salaries may vary within the range based on several factors including, but not limited to education, training, experience, professional achievement, and location.

In addition to base salary, some roles may be eligible for participation in Parexel's annual performance-based bonus plan, annual salary review and additional total rewards incentives.

Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees, we offer market leading benefit programs including paid time off, 401k match, life insurance, health insurance, and other benefit offerings in accordance with the terms of applicable plans.

EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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About PAREXEL

Sourced by ZipRecruiter

Bring your Data Management expertise to Parexel's Strategic Partnerships. Although we work globally, each partnership we form is deeply personal. We are as dedicated to every aspect of our client's product development as they are - and work closely with client teams in true partnership to understand both challenges and opportunities. At Parexel we are focused on meeting customer and patient needs through collaborative partnership so that we get treatments into the hands of patients who need them most.

Industry

Pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

Year founded

1983

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