Temporary Call Screener Jobs (NOW HIRING)

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Functional Title: Screener Job Title: LTC Services Screener II (CT) Agency: Health & Human Services Comm Department: CCSE Region 02 Eligibility Det Posting Number: 19212 Closing Date: 08/04/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $2,694.33- $3,946.25 Pay Frequency: MonthlySalary Group: TEXAS-B-11 Shift: Day Additional Shift: Days (First) Telework: Not Eligible for Telework Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: SAN ANGELO Job Location Address: 622 S OAKES ST Other Locations: San Angelo MOS Codes: 42SX,4C0X1
Job Title: LTC Services Screener II
Community Care LTC Services Screener II - Job Description
Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for Texans in need of in-home care, home delivered meals, emergency response services, and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!
Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.
Brief Job Description:
Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing elderly consumers and consumers with disabilities, explaining and referring consumers to the appropriate services. Processes Community Care Services & Eligibility (CCSE) referrals for unit assignment. Provides general and specific information about CCSE services to individuals and the public. Makes appropriate referrals to other program areas and to the community organizations. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides specific information regarding Interest List services and status of placements. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 9am - 6pm. Work includes operating a computer. May perform clerical duties on rotation.
Essential Job Functions (EJFs):

• Answers the toll-free Intake Line
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.
• Accept and process telephone and fax requests for CCSE program services.
• Provides general and specific information about CCSE program services.
• Refers intakes to CCSE staff.
• Refers individuals to other programs, agencies and other community organizations.
• Completes special assignments and/or reports.
• Operates a computer to document, update or inquire into case records.
• Handles high volume incoming calls in a Call Center environment.
• Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
• Answer inquiries, address issues, or resolve/report problems or complaints.
• Operates a computer to document, update or inquire into case records.
• Prepares report/record of each call received in order to provide management information on program operations.

Registrations, Licensure Requirements or Certifications:
N/A
Knowledge, Skills, and Abilities (KSAs):

• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.
• Skills in the use of automated software (i.e. Microsoft Office, SharePoint, etc.)
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability

Initial Screening Criteria:

• High School Diploma or equivalent is required.
• Experience using email and other automated applications, such as Microsoft Office products.
• Ability to communicate effectively in writing as observed by detail and completeness of information provided on the state application
• Application indicating bilingual: English/Spanish preferred.

Additional Information:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.