How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Responsibilities*- Manages a high volume of inbound calls related to appointments, services, billing, insurance, and general inquiries.
- Performs outbound calls to patients, referring providers, or other medical providers.
- Schedule, reschedule, or cancel patient appointments using electronic scheduling systems.
- Verifies and updates patient demographic and insurance information during calls.
- Requests and obtains health records from outside providers to support continuity of care.
- Provides accurate information about clinical locations, hours of operation, and services offered.
- Routes calls and messages to appropriate clinical or administrative staff when needed.
- Documents call interactions accurately and thoroughly.
- May assist in work coordination for other call center staff.
- Provides service training to other call center staff.
- Follow standard operating procedures and meet performance metrics (e.g., call handling time, accuracy).
- Prepares and mails patient itineraries.
- Performs general office duties, including faxing, imaging documents, mail sorting, and delivery.
- Maintain confidentiality and comply with HIPAA regulations in all communications.
Required Qualifications*- Graduation from high school or equivalent combination of education and experience.
- 2 - 3 years of experience
Desired Qualifications*- Experience working within a health care setting, scheduling patient appointments. Basic medical terminology (may be tested).
- Patient account and/or insurance verification experience.
- Familiarity with Michigan Medicine electronic medical record systems. Knowledge of University policies and procedures.
Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Work ScheduleMon- Fri, 8 am-5 pm, Hybrid schedule.
Work LocationsThis position is located at the School of Dentistry, 1011 North University Ave, Ann Arbor,MI 48109-1078.
Additional InformationWe are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.
Union AffiliationThis position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background ScreeningThe University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO StatementThe University of Michigan is an equal employment opportunity employer.
Job DetailJob Opening ID278508
Working TitleCall Center Rep Inter
Job TitleCall Center Rep Inter
Work LocationAnn Arbor Campus
Ann Arbor, MI
Modes of WorkHybrid
Full/Part TimeFull-Time
Regular/TemporaryRegular
FLSA StatusNonexempt
Organizational GroupSchool Dentistry
DepartmentDENT Patient Services
Posting Begin/End Date6/05/2026 - 6/12/2026
Salary$45,219.20 - $65,603.20
Career InterestService Employees Intl Union (SEIU)