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Customer Satisfaction Engineer Jobs (NOW HIRING)

BArdor

Customer Quality Engineer (CQE)

South Lyon, MI

$80K - $120K/yr

... class customer satisfaction. The CQE works closely with Manufacturing, Engineering, Program Management, Supplier Quality, Operations, and Sales to ensure products consistently meet customer ...

Nebius

... customer satisfaction. You're welcome to work remotely from the United States . Your ... Experience with Kubernetes and Python programming. * Solid understanding of GPU computing ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... customer satisfaction Capability to determine root cause and resolution for previously unknown problems Good verbal and written communication skills Ability to work effectively with and provide ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... customer satisfaction Capability to determine root cause and resolution for previously unknown problems Good verbal and written communication skills Ability to work effectively with and provide ...

AAON, Inc.

Customer Experience Engineer

Tulsa, OK · On-site

By translating complex engineering concepts into accessible messaging, the position contributes to increased customer satisfaction, brand loyalty, and business growth. Job Qualifications: * Designs ...

Gotion, Inc.

Customer Quality Engineer

Manteno, IL · On-site

... satisfaction and brand reputation. What You'll Do * Receive, evaluate and distribute customer ... Bachelor's degree in Engineering or Material Sciences * 3+ years' experience on customer quality ...

AAON, Inc.

Customer Experience Engineer

Tulsa, OK

By translating complex engineering concepts into accessible messaging, the position contributes to increased customer satisfaction, brand loyalty, and business growth. Job Qualifications: * Designs ...

PPG

Customer Quality Engineer

Oak Creek, WI

As Customer Quality Engineer , you ensure customer quality requirements are met and lead the ... The CQE plays a critical role in maintaining customer satisfaction, compliance with quality ...

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Customer Satisfaction Engineer information

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How much do customer satisfaction engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer satisfaction engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is a Customer Satisfaction Engineer?

A Customer Satisfaction Engineer is a professional responsible for ensuring that clients are satisfied with a company's products or services, often by addressing technical issues, gathering feedback, and implementing improvements. They work closely with customers to resolve problems, provide technical support, and relay customer insights to internal teams. Their goal is to enhance the overall customer experience and foster long-term relationships. This role often requires strong communication, problem-solving skills, and technical knowledge related to the company's offerings.

What is the difference between Customer Satisfaction Engineer vs Customer Support Specialist?

AspectCustomer Satisfaction EngineerCustomer Support Specialist
Required CredentialsTypically a degree in engineering, IT, or related field; certifications in customer service or technical supportHigh school diploma or equivalent; certifications in customer service or product knowledge often preferred
Work EnvironmentTechnical environments, often collaborating with product and engineering teamsCustomer service centers, call centers, or online support channels
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturers
Common Search & Comparison IntentUnderstanding technical and customer-focused roles in product support

The main difference is that Customer Satisfaction Engineers focus on technical support and improving customer experience through engineering solutions, while Customer Support Specialists handle general customer inquiries and issue resolution. Both roles aim to enhance customer satisfaction but differ in technical complexity and scope.

How does a Customer Satisfaction Engineer typically collaborate with other departments to resolve client issues?

Customer Satisfaction Engineers frequently work cross-functionally, acting as a bridge between customers and internal teams such as product development, quality assurance, and technical support. They gather client feedback and relay technical concerns to relevant departments, ensuring swift resolution of issues while keeping clients informed throughout the process. This collaborative approach not only helps address immediate problems but also contributes to long-term product or service improvements. Effective communication and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Engineer?

To thrive as a Customer Satisfaction Engineer, you need a solid background in technical troubleshooting, customer support, and product knowledge, often supported by a degree in engineering or a related field. Familiarity with CRM platforms, ticketing systems, and diagnostic tools is typically required, along with relevant certifications such as ITIL or Six Sigma. Excellent communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills ensure prompt and effective resolution of customer issues, driving positive experiences and fostering long-term client relationships.
More about Customer Satisfaction Engineer jobs
What job categories do people searching Customer Satisfaction Engineer jobs look for? The top searched job categories for Customer Satisfaction Engineer jobs are:
Customer Satisfaction Engineer jobs near you
Infographic showing various Customer Satisfaction Engineer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $111,552 per year, or $53.6 per hour.

Customer Quality Engineer (CQE)

BArdor

South Lyon, MI

$80K - $120K/yr

Full-time

Posted 20 days ago

Job description

The Customer Quality Engineer (CQE) serves as the primary quality interface between the company and its automotive OEM customers. This position is responsible for managing customer quality performance throughout the product lifecycle, ensuring rapid resolution of customer concerns, leading structured problem-solving activities, and driving continuous improvement to achieve world-class customer satisfaction.

The CQE works closely with Manufacturing, Engineering, Program Management, Supplier Quality, Operations, and Sales to ensure products consistently meet customer requirements while maintaining compliance with IATF 16949, AIAG Core Tools, and OEM-specific standards.