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Customer Quality Liaison Jobs (NOW HIRING)

Top Gun Staffing Inc

Quality Liaison

Birmingham, AL · On-site

Position Summary We are seeking a Customer Quality / Quality Liaison professional to support communication between the customer and plant while ensuring quality expectations are met. This role is ...

HQS Automotive

Quality Liaison

Plymouth, MI

As a Liaison, you will serve as the critical bridge between Tired one and our customer, component ... Quality Issue Investigation: Partner with Quality and Engineering teams to investigate component ...

Technique Inc

Customer Quality Specialist

Jackson, MI · On-site

Act as the primary day-to-day liaison for Caterpillar buyers, SDEs, SQEs, and quality teams, consolidating relationships that today are spread across multiple Technique contacts. * Maintain ...

HQS Automotive

Quality Liaison

Lansing, MI · On-site

Provide quality control service for customer and ensure satisfaction. * Follow warehouse safety guidelines and all the policies * Be punctual and competent, attentive, responsible Requirements:

PPG

Customer Quality Engineer

Oak Creek, WI

You serve as the primary quality liaison between customers and internal cross‑functional teams, driving root cause analysis, corrective actions, and continuous improvement programs. The CQE plays a ...

MS Companies

Quality Liaison 22

Summerville, SC

Engineering, Quality Control disciplines and Component Manufacturing for the Automotive Industry ... Tests, trains, and troubleshoots system for customer, providing initial level of support for ...

Rexroth

Customer Quality Engineer

Fountain Inn, SC

... liaison between the company and their customers in the mobile hydraulics sector. This role is responsible for addressing customer quality concerns, managing complaint resolution, ensuring customer ...

HQS Automotive

Quality Liaison

Northville, MI

Provide quality control service for customer and ensure satisfaction. * Follow warehouse safety guidelines and all the policies * Be punctual and competent, attentive, responsible Requirements:

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Customer Quality Liaison information

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How much do customer quality liaison jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer quality liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Customer Quality Liaison vs Customer Service Representative?

AspectCustomer Quality LiaisonCustomer Service Representative
Primary FocusEnsuring product/service quality and customer satisfaction through feedback and quality assuranceHandling customer inquiries, providing support, and resolving issues
Required SkillsQuality management, communication, problem-solvingCommunication, patience, product knowledge
Work EnvironmentQuality departments, client sites, or cross-functional teamsCall centers, retail, or online support centers
Common CertificationsQuality assurance certifications, customer service trainingCustomer service certifications, communication courses

The Customer Quality Liaison primarily focuses on maintaining product quality and customer satisfaction through quality assurance processes, while the Customer Service Representative handles direct customer interactions and support. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

What is a customer quality liaison?

Customer Quality Liaisons are professionals who act as the primary point of contact between a company and its customers regarding quality concerns. They are responsible for addressing customer complaints, ensuring that products or services meet quality standards, and facilitating communication between the customer and internal teams. Their role often involves investigating issues, coordinating corrective actions, and working to resolve problems quickly and effectively. This helps improve customer satisfaction and maintain long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer quality liaison, and why are they important?

To thrive as a Customer Quality Liaison, you need a solid understanding of quality management processes, problem-solving abilities, and experience in customer service, often supported by a degree in engineering or a related field. Familiarity with quality management systems (QMS), root cause analysis tools like 8D or Six Sigma, and relevant certifications such as CQE (Certified Quality Engineer) are typically required. Excellent communication, negotiation, and interpersonal skills help build trust and resolve issues efficiently with both customers and internal teams. These competencies are crucial for ensuring product quality, maintaining strong customer relationships, and driving continuous improvement.

How does a customer quality liaison typically collaborate with internal teams to address customer concerns?

As a Customer Quality Liaison, you will frequently work across departments such as engineering, production, and customer service to resolve product or service issues reported by customers. This collaboration often involves facilitating meetings, gathering and analyzing data, and ensuring corrective actions are implemented effectively. Clear communication and a proactive approach are critical, as you act as the main point of contact between customers and internal teams to ensure concerns are addressed promptly and thoroughly.
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Customer Quality Liaison jobs near you
Infographic showing various Customer Quality Liaison job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 4% Part Time, 4% Temporary, and 4% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $53,319 per year, or $25.6 per hour.

Customer Quality Liaison

Crenlo Engineered Cabs

Rochester, MN • On-site

Full-time

Posted 20 days ago

Crenlo Engineered Cabs rating

6.7

Company rating: 6.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

376th of 487 rated machine equipment manufacturers

Job description

Reports To:Director ofSalesLocation:Remote, preferably Dubuque or Davenport, IA with ability to travel toOEM customer sitesTravel Requirement:Frequent travelrequired, estimated 40-60% depending on program needsEmployment Type:Full-time, exempt

Position Summary

The Customer Liaisonserves as the primary on-the-ground connection betweenCrenloand its OEM customersand partners. This role builds and sustains strategic customer relationships, resolves technical and quality issues at the source, andrepresentsboth the voice of the customer internally and the voice ofCrenloexternally. The position requires strong technical fluency, particularly the ability to read and interpret manufacturing prints and specifications, along with the interpersonal skill to manage sensitive relationships under pressure. In its early phase, this role may also include oversight of temporary labor atOEMplant locations to supportnew product andquality needs.

Key Responsibilities

Strategic Relationship Management

  • Serve as the trusted point of contact for assigned OEM customers, building long-term, strategic relationships based onproactivityand credibility.
  • Represent customer priorities internally to engineering, quality, and operations teams, and representCrenlo'scapabilities and constraints to the customer.
  • Travel regularly to customer and manufacturing sites tomaintainface-to-face presence and strengthen partnerships.
  • Anticipate customer needs and concerns before theyescalate, andproactively communicate status on open issues.

Technical Problem Solving

  • Investigate and troubleshoot technical issues raised by customers or discovered on the plant floor, working cross-functionally with engineering, manufacturing, and quality teams to drive resolution.
  • Read and interpret manufacturing prints, blueprints, GD&T, and technical specifications to evaluate conformance and communicate discrepancies clearly to both technical and non-technical stakeholders.
  • Participate in root cause analysis and corrective action processes (such as 8D or similar structured problem-solving methods).
  • Translate technical findings into clear, customer-facing communication.

Quality Assurance

  • Support efforts to secure andmaintainproduct quality across manufacturing locations, acting as an on-site advocate for customer quality expectations.
  • Partner with plant quality teams to verify that corrective actions are implemented and effective.
  • Monitor recurring issues and escalate systemic concerns to leadership.
  • Assistinpreparing forand supporting customer audits or quality reviews as needed.

Temporary Labor Management (Initial Phase)

  • In theearly stagesof this role, may directly oversee temporary labor resources atOEMplant locations to support production continuity and quality initiatives.
  • Coordinate scheduling, onboarding, and daily direction of temporary staff in partnership with plant leadership.
  • Ensure temporary labor practices align with safety, quality, and company standards.

Cross-Functional Coordination

  • Act as a liaison between corporate functions (sales, engineering, quality) and plant-level operations across Watertown, Rochester, and Greeneville facilities.
  • Communicate updates, risks, and opportunities across teams to keep customer commitments on track.
  • Support new program launches and product changes from a customer and quality standpoint.

Required Qualifications

  • Bachelor'sdegree ina technical, engineering, manufacturing, or related field, or equivalent combination of education and experience.
  • 3-5+ years of experience in a customer-facing technical role, manufacturing environment, quality role, or similar, ideally in the off-highway, heavy equipment, or industrial vehicle industry.
  • Demonstrated ability to read and interpret manufacturing prints, blueprints, and technical drawings, including GD&T.
  • Strong problem-solving skills with experience in structured root cause analysis methods.
  • Excellent verbal and written communication skills, with the ability to translate technicaldetailfor varied audiences.
  • Comfortable and effective building relationships in person, including with customers and plant personnel.
  • Willingness and ability to travelfrequently,including tomanufacturing plants and customer locations.
  • Proficiencywith Microsoft 365 tools (Outlook, Excel, Teams, Word).

Preferred Qualifications

  • Experience working within Oracle EBS or similar ERP systems.
  • Familiarity with quality systems and standards common in the off-highway or industrial vehicle industry (such as ISO 9001).
  • Experience supporting new program launches or product introductions with OEM customers.

Work Environment and Physical Requirements

  • Split time between office, manufacturing floor, and customer site environments.
  • Ability to safely navigate a manufacturing plant floor, including wearing required personal protective equipment.
  • Frequent travel by car and air, including overnight and multi-day trips.
  • Valid driver's licenserequired.

Required Qualifications

  • Bachelor'sdegree ina technical, engineering, manufacturing, or related field, or equivalent combination of education and experience.
  • 3-5+ years of experience in a customer-facing technical role, manufacturing environment, quality role, or similar, ideally in the off-highway, heavy equipment, or industrial vehicle industry.
  • Demonstrated ability to read and interpret manufacturing prints, blueprints, and technical drawings, including GD&T.
  • Strong problem-solving skills with experience in structured root cause analysis methods.
  • Excellent verbal and written communication skills, with the ability to translate technicaldetailfor varied audiences.
  • Comfortable and effective building relationships in person, including with customers and plant personnel.
  • Willingness and ability to travelfrequently,including tomanufacturing plants and customer locations.
  • Proficiencywith Microsoft 365 tools (Outlook, Excel, Teams, Word).

Preferred Qualifications

  • Experience working within Oracle EBS or similar ERP systems.
  • Familiarity with quality systems and standards common in the off-highway or industrial vehicle industry (such as ISO 9001).
  • Experience supporting new program launches or product introductions with OEM customers.

Work Environment and Physical Requirements

  • Split time between office, manufacturing floor, and customer site environments.
  • Ability to safely navigate a manufacturing plant floor, including wearing required personal protective equipment.
  • Frequent travel by car and air, including overnight and multi-day trips.
  • Valid driver's licenserequired.

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