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Customer Quality Liaison Jobs (NOW HIRING)

Commercial Vehicle Group

Customer Quality Liaison

The Customer Quality Liaison serves as the primary interface between the manufacturing facility and key OEM customers on all quality related matters. This onsite role is responsible for managing ...

Top Gun Staffing Inc

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As a Liaison, you will serve as the critical bridge between Tired one and our customer, component ... Quality Issue Investigation: Partner with Quality and Engineering teams to investigate component ...

Technique Inc

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Jackson, MI · On-site

Act as the primary day-to-day liaison for Caterpillar buyers, SDEs, SQEs, and quality teams, consolidating relationships that today are spread across multiple Technique contacts. * Maintain ...

Technique Inc

Customer Quality Specialist

Jackson, MI · On-site

Act as the primary day-to-day liaison for Caterpillar buyers, SDEs, SQEs, and quality teams, consolidating relationships that today are spread across multiple Technique contacts. * Maintain ...

MS Companies

Quality Liaison 22

Summerville, SC · On-site

Engineering, Quality Control disciplines and Component Manufacturing for the Automotive Industry ... Tests, trains, and troubleshoots system for customer, providing initial level of support for ...

HQS Automotive

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Provide quality control service for customer and ensure satisfaction. * Follow warehouse safety guidelines and all the policies * Be punctual and competent, attentive, responsible Requirements:

PPG

Customer Quality Engineer

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You serve as the primary quality liaison between customers and internal cross‑functional teams, driving root cause analysis, corrective actions, and continuous improvement programs. The CQE plays a ...

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How much do customer quality liaison jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer quality liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is a customer quality liaison?

Customer Quality Liaisons are professionals who act as the primary point of contact between a company and its customers regarding quality concerns. They are responsible for addressing customer complaints, ensuring that products or services meet quality standards, and facilitating communication between the customer and internal teams. Their role often involves investigating issues, coordinating corrective actions, and working to resolve problems quickly and effectively. This helps improve customer satisfaction and maintain long-term business relationships.

How does a customer quality liaison typically collaborate with internal teams to address customer concerns?

As a Customer Quality Liaison, you will frequently work across departments such as engineering, production, and customer service to resolve product or service issues reported by customers. This collaboration often involves facilitating meetings, gathering and analyzing data, and ensuring corrective actions are implemented effectively. Clear communication and a proactive approach are critical, as you act as the main point of contact between customers and internal teams to ensure concerns are addressed promptly and thoroughly.

What are the key skills and qualifications needed to thrive as a customer quality liaison, and why are they important?

To thrive as a Customer Quality Liaison, you need a solid understanding of quality management processes, problem-solving abilities, and experience in customer service, often supported by a degree in engineering or a related field. Familiarity with quality management systems (QMS), root cause analysis tools like 8D or Six Sigma, and relevant certifications such as CQE (Certified Quality Engineer) are typically required. Excellent communication, negotiation, and interpersonal skills help build trust and resolve issues efficiently with both customers and internal teams. These competencies are crucial for ensuring product quality, maintaining strong customer relationships, and driving continuous improvement.

What is the difference between Customer Quality Liaison vs Customer Service Representative?

AspectCustomer Quality LiaisonCustomer Service Representative
Primary FocusEnsuring product/service quality and customer satisfaction through feedback and quality assuranceHandling customer inquiries, providing support, and resolving issues
Required SkillsQuality management, communication, problem-solvingCommunication, patience, product knowledge
Work EnvironmentQuality departments, client sites, or cross-functional teamsCall centers, retail, or online support centers
Common CertificationsQuality assurance certifications, customer service trainingCustomer service certifications, communication courses

The Customer Quality Liaison primarily focuses on maintaining product quality and customer satisfaction through quality assurance processes, while the Customer Service Representative handles direct customer interactions and support. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

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Customer Quality Liaison jobs near you
Infographic showing various Customer Quality Liaison job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 4% Part Time, 4% Temporary, and 4% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $53,319 per year, or $25.6 per hour.

Customer Quality Liaison

Commercial Vehicle Group

Remote

Full-time

Re-posted 17 days ago

Commercial Vehicle Group rating

6.6

Company rating: 6.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Current CVG employees, please click HERE to login and apply.

The Customer Quality Liaison serves as the primary interface between the manufacturing facility and key OEM customers on all quality related matters. This onsite role is responsible for managing customer quality concerns from initial containment through root cause resolution, ensuring deliverables meet or exceed customer quality requirements, and building trusted relationships with customer quality representatives. The position requires deep fluency in commercial vehicle manufacturing processes, quality systems, and customer-specific requirements including PPAP, APQP, and 8D problem-solving methodologies.

KEY RESPONSIBILITIES

Customer Interface & Relationship Management

  • Serve as point of contact for DTNA
  • Facilitate regular customer quality review meetings, scorecards, and performance updates
  • Maintain and grow relationships with customer supplier quality engineers (SQEs) and quality leadership
  • Proactively communicate quality performance trends, risks, and improvement initiatives to customer stakeholders

Complaint Management & Problem Resolution

  • Work with CVG Manager for Complaint Management Process.
  • Support 8D, 5-Why, Fishbone, and Is/Is Not analysis for customer-reported nonconformances
  • Coordinate cross-functional teams including Engineering, Production, and Supply Chain to resolve quality Issues.
  • Ensure corrective actions are validated, sustained, and documented to prevent recurrence

Quality Systems & Compliance

  • Monitor and report on key quality metrics: PPM, warranty returns, customer scorecards, and internal defect rates
  • Participate in customer audits, layered process audits (LPA), and plant walkthrough readiness

Onsite Manufacturing Support

  • Partner with DTNA & CVG to identify and contain in-process quality issues as needed.
  • Support new product launches with special focus on customer-identified critical and significant characteristics
  • Champion a culture of quality and continuous improvement.

Reporting & Documentation

  • Prepare and deliver weekly/monthly quality reports for CVG Manager & DTNA
  • Maintain accurate records in the quality management system (QMS) and customer-specific portals
  • Track open corrective action items to closure with documented evidence

REQUIRED QUALIFICATIONS

  • Bachelor's degree in Engineering, Manufacturing, Quality Management, or related technical field; equivalent experience considered
  • 3+ years of quality engineering or quality liaison experience in a Tier 1 or Tier 2 automotive/commercial vehicle manufacturing environment
  • Working knowledge of IATF 16949, ISO 9001, and customer-specific requirements (CSRs)
  • Proven ability to read and interpret engineering drawings, GD&T, and component specifications
  • Strong data analysis skills; proficient in Excel, Minitab, or equivalent statistical tools
  • Excellent written and verbal communication skills with demonstrated experience in customer-facing roles

PREFERRED QUALIFICATIONS

  • Experience supporting OEM customers such as PACCAR, Daimler Trucks, Navistar, or Volvo/Mack
  • ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt
  • Hands-on experience with 8D, APQP, PPAP, FMEA, control plans, and MSA
  • Familiarity with commercial vehicle seating, chassis, cab, or structural component manufacturing
  • Experience with Lean Manufacturing tools: VSM, kaizen, 5S, OEE, takt time
  • Bilingual English/Spanish a plus for facilities with US-Mexico operations

CVG IS AN EQUAL OPPORTUNITY EMPLOYER

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship


At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors


Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.

Career Scam Disclaimer


Commercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by CVG. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact CVG through CVG's website to verify the authenticity of any employment opportunities.

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